Multi-Unit Leader

6 months ago

Lancaster, United States Sonic Full time
SONIC is all about having fun while you work and gaining a sense of accomplishment along the way. Not only do you work with fantastic people, you'll get great pay, flexible hours and a cool uniform.

As a Sonic Multi-Unit Leader, you will be managing the operations of all General Managers and employees within multiple SONIC drive-ins. You will also be responsible for training and supporting the drive-ins’ employees to ensure we provide quality food in a clean, safe and efficient manner so that our guests will have an enjoyable experience at Sonic The job duties include:

 • Manages, trains, and coaches Working Partners/General Managers and conducts management orientation.
 • Directs and assigns employees as needed to ensure all aspects of service meet operational standards
 • Oversee multiple drive-in employees and management in performing all duties in the Basic Stations (Fountain & Frozen, Dresser, Front Swamp, Back Swamp, Grill, Switchboard, Expeditor, Food Prep, Carhop, Skating Carhop and if applicable Drive-Thru) as needed and depending on store volume, during a shift to ensure the preparation (portion control), temperature, packaging, appearance, presentation, taste and service of all menu items meet operational standards.
 • Adheres to and monitors management compliance of the drive-in employee handbook, policies and practices.
 • Takes appropriate action to address employee issues and policy violations and immediately reports all employee issues, complaints and policy violations to his/her immediate supervisor.
 • Reviews employee and drive-in management work schedules in a timely manner to ensure continuous ability to properly serve guests in accordance with Sonic Drive-In policy and applicable law.
 • Monitors multiple drive-in cost control procedures for food, labor, paper and inventory. Takes immediate corrective action when necessary.
 • Monitors performance of vendors. Takes immediate corrective action when necessary.
 • Audits drive-in employment-related records and payroll records.
 • Reinforces the importance of placing guest needs first to drive-in management on a consistent basis.
 • Responds to escalated guest requests and complaints in a respectful manner. Takes immediate corrective action when necessary.
 • Recruits, interviews and hire management team members to achieve proper staffing levels.
 • Approves compensation levels of drive-in employees and managers within company guidelines.
 • Prepares all necessary operational reports for multiple drive-ins. Develops appropriate action plans to resolve unfavorable financial and/or sales trends.
 • Develops and implements a marketing plan for region.
Additional Requirements:
 • High school diploma or equivalent required. Advanced studies in business, restaurant management or related fields are preferred
 • Minimum of three (3) years of restaurant management experience (QSR preferred), experience running shifts without supervision
 • Multi-unit supervision experience is preferred.
 • Required to work a minimum 5 day workweek including irregular hours, nights, weekends and holidays
 • Knowledge of recruiting, interviewing and selection practices
 • Knowledge of federal and state labor laws as well as local health and sanitation laws and regulations
 • Leadership and supervisory practices and skills; effective verbal and written communication skills
 • Basic accounting and computer skills
 • Ability to follow directions and work with autonomy once given directions; ability to multi-task and successfully solve problems
 • Problem solving, decision-making and conflict-resolution skills
 • Abide by the company’s appearance, uniform and hygiene standards
Sure, classic cars and vintage threads may be things of the past, but the Sonic Drive-In experience will always be groovy, right on, awesome, wicked, fab, the bee’s knees, cruisin’ . . . you get the picture It’s downright sensational

All that’s missing is you so Apply Today

Sonic and its independent franchise owners are Equal Opportunity Employers.

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