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Sr Quality Assurance Manager

1 month ago

Orlando, United States tapwage Full time

Job Description

The Sr Quality Assurance Manager is responsible for leading, training, and developing the Quality Assurance Team and fostering relationships between QA and Sales. They take direction from the Senior Manager in order to achieve the goals of the department.

Here's why you'll love it here

We offer an excellent benefits package to our full-time Team Members that include:

- Medical, Dental, and Vision insurance from Day One
- Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program
- Team Member Travel Program - enjoy discounted rates at incredible properties around the globe
- Generous Paid Time Off Program
- Paid Sick Days
- Team Member Recognition and numerous learning and advancement opportunities
- and more

Our dedication to excellence is recognized and celebrated by some outstanding accolades including a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list and becoming a Great Place to Work® certified company, earning our 2022 certification.

Additional Responsibilities Include:

- Responsible for Open Issue Report, Buyers & Financial Commitment Reports, and PCC
- Solidifying sales that need to be recognized for daily revenue for areas in which other QAM’s do not have access
- Lead QAM presentation focused on customer experience, consistency, and HGV standards
- As needed, assist the sales process by conducting deeding and notarization and post sale follow up
- Address any office needs and provide proactive solutions for ensuring there are no disruptions to business
- Meet with current owners at the Sales Gallery and resolve any advanced issues they may have
- Build a relationship and be the liaison with HGVC Owner Services Team Members (Club), Sales, Resort Operations, Contracts Processing, and other departments as needed
- Manage Quality Assurance Team Performance and conduct trainings for QAM team and Sales
- Coordinate the interview process and present Candidates to Sr. Manager for hiring decisions
- Complete annual performance evaluations for Team Members as well as performance development plans
- Prepare and maintain the Team Member schedules and conduct weekly Team meetings to communicate business updates
- Ensure time records are accurate and PTO requests are approved through Oracle

Additional duties assigned by Management, as needed, to further business objectives.

Qualifications

What are we looking for....

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth.

To fulfill this role successfully, you must possess the following minimum qualifications and experience:

- 3 years of Quality Assurance experience in the vacation ownership industry
- 3 years proven experience in hospitality or customer service
- Proficient in Microsoft Office including Word, Excel, and Outlook
- High school diploma or equivalent
- Ability to acquire a Notary License
- Ability to work a Flexible schedule to include evenings, weekends and holidays

It would be helpful in this position for you to demonstrate the following capabilities and distinctions:

- Previous training and development experience
- Prior supervisory experience
- Experience in direct sales within the vacation ownership industry
- BA/BS/Bachelor's Degree
- Valid Real Estate and Notary License

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.