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Front Desk Guest Service Agent

1 month ago

Savannah, United States The DeSoto Full time

Seeking a Front Desk Agent with a passion for guest service and genuine Southern Hospitality at The DeSoto Savannah. No hotel experience necessary but is a plus, customer service experience is preferred.

We are looking for candidates that are flexible between 1st shift and 2nd shift.

7AM-3PM

3PM-11PM

DETAILS OF THE ROLE - BASIC FUNCTION
The Front Office Agent is to provide friendly, efficient registration, guest settlement, and information to all guests, fellow employees and visitors.

QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE

High school graduate or equivalent. Two years of college education preferred. Two years’ experience in a service industry, preferably in the hospitality industry. Excellent oral and communication skills. Computer literate. Pleasant telephone demeanor.

ESSENTIAL FUNCTIONS/RESPONSIBILITIES

Check guest in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established. Thoroughly complete all guest transactions. Promote and sell special hotel programs. Interact with resort staff in a professional manner, assisting other departments with necessary information. Be knowledgeable of all emergency procedures and Resort policies. Maintain house bank. Communicate all pertinent information to the Front Office Managers and Supervisors. Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds. Solicit guest feedback via guest comment cards.

MARGINAL FUNCTIONS

Cross training in PBX, concierge, and bell podium coverage. Assist other departments as needed.

REGULAR WORKING ENVIORNMENT

WELL BEING | We strive, on a daily basis to ensure the working environment is one of encouragement and appreciation to provide an optimal Team Member experience by working together to ensure success for both the hotel and the Team Member. By working together, we pass our success along to the Team Member in the form of incentives, a transparent and trustworthy environment, training, and room for growth.

*While this role is specific, it is expected for all roles to complete any tasks or responsibilities as they are requested from any department, within reason. All roles, no matter the department are employed by The DeSoto Savannah Hotel and managed by Our Town Hospitality. As such, any task or responsibility will be to support the entirety of the team all roles are affiliated with in order to reach the common goal of exceptional guest service and Team success.

Source: Hospitality Online