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Air Logistics Operational Care Specialist FA-OC

3 months ago

Chicago, United States Kuehne Nagel Full time
Are you thinking about improving your career development and your professional growth? We invite you to join one of the most successful international logistics organizations here at Kuehne+Nagel. Our Chicago branch is looking for a new Operational Care Specialist to join our Air Logistics team. Your Role The Operational Care Specialist is responsible for managing the coordination of customer shipments by securing buy rates (when required) as well as capacity with qualified carriers/partners and or via the Kuehne+Nagel gateways. Specifically, the Operational Care Specialist will be part of a team (Operational Care Centers) responsible for coordinating transport activities by executing the necessary bookings with our partners and gateways, executing the requisite data entry associated with transport document generation, generating the required documentation, and liaising with our customer care specialists to ensure specific requirements are met (Transit Times, Carrier selection, Routings etc.). Your Responsibilities
  • Coordinate and align customer deliverables with customer care teams, partners and suppliers to manage the transportation of customer's cargo.
  • Manage operational tasks through Business Process Automation tools (BPA) and all related features.
  • Review and ensure alignment of shipping instructions including to clarify any deviations/conflicts in contradiction to country regulations, export compliance and rate and routing information.
  • Immediately report problems, operational disputes or discrepancies to supervisors, managers, divisional managers or branch managers.
  • Monitor operational performance of carriers and other vendors and escalate / create awareness if performance and commitments are not being delivered.
  • Initiate and resolve any rate or performance discrepancies.
  • Reports Area Air Logistics Operational Care Manager 
  • Schedule- Tuesday-Saturday (8 hours shift between 7:00am-7:00pm) 
Your Skills and Experiences
  • Associate's degree or equivalent experience
  • 2+ years of experience in air logistics or airport 
  • 1+ years of experience in data entry
Good Reasons to Join There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-KR1