Current jobs related to Tessitura Support Specialist - Minneapolis - Guthrie Theater

  • Travel Surgical Technician

    3 weeks ago

    Minneapolis, Minnesota, United States Millbrook Support Services Full time

    Job OverviewMillbrook Support Services is seeking a skilled Surgical Technician to join their team as a travel healthcare professional.Key ResponsibilitiesProvide high-quality patient care and support in the operating room environment.Assist surgeons and other medical staff with surgical procedures.Maintain a safe and clean operating room...

  • Mobile MRI Imaging Specialist

    4 weeks ago

    Minneapolis, Minnesota, United States Healthcare Support Full time

    Mobile MRI Imaging SpecialistHealthcare Support is currently seeking a Mobile MRI Imaging Specialist to join our team for a temporary assignment.Benefits of this Mobile MRI Imaging Specialist position with Healthcare Support:• Immediate enrollment in Health Insurance• Dental Insurance• Life Insurance• Access to open investment accounts•...

  • IT Support Specialist

    5 days ago

    Minneapolis, Minnesota, United States On-Demand Group Full time

    Job Title: IT Support SpecialistAt On-Demand Group, we are seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support to our clients, ensuring that their IT systems are running smoothly and efficiently.Key Responsibilities:Provide technical support to clients via...

  • IT Support Specialist

    4 weeks ago

    Minneapolis, Minnesota, United States Karls Technology Full time

    IT Support Specialist Position at Karls TechnologyWe are seeking skilled professionals with exceptional customer service abilities to become part of our team of IT specialists. As an IT Support Specialist at Karls Technology, you will immerse yourself in a domain that combines hardware expertise with desktop assistance proficiency.Install, assemble,...

  • IT Support Specialist

    1 month ago

    Minneapolis, Minnesota, United States Summit Academy O I C Full time

    IT Support SpecialistSummit Academy OIC is in search of an IT Support Specialist to deliver exceptional help desk assistance and support the Information Technology Director in overseeing the organization's technological assets. This position encompasses diagnosing technical challenges, managing hardware, and providing outstanding service to both staff and...

  • Support Specialist

    1 week ago

    Minneapolis, Minnesota, United States Pinnacle Services Full time

    Community Support SpecialistPinnacle Services is seeking a dedicated and compassionate Community Support Specialist to join our team. As a Community Support Specialist, you will work one-on-one with individuals to provide person-centered services in their homes and in the community.Job Duties and ResponsibilitiesCommunity Participation: Support individuals...

  • IT Support Specialist

    2 weeks ago

    Minneapolis, Minnesota, United States VAA, LLC Full time

    IT Support SpecialistVAA, LLC is seeking a skilled IT Support Specialist to join our team. As a key member of our technical staff, you will provide expert support for our software programs and hardware, ensuring seamless operation and optimal performance.Responsibilities:Provide technical assistance to staff on software programs and hardware, including...

  • IT Support Specialist

    3 weeks ago

    Minneapolis, Minnesota, United States Paragon Recruiting Full time

    Job Summary:We are seeking a highly skilled and motivated IT Support Specialist to join our team at Paragon Recruiting. As an IT Support Specialist, you will be responsible for providing top-notch technical support to our employees, ensuring that our technology infrastructure runs smoothly and efficiently.Key Responsibilities:Provide first-level technical...

  • Technical Support Specialist

    2 days ago

    Minneapolis, Minnesota, United States Cox Communications Full time

    Job Title: Technical Support SpecialistAt Cox Communications, we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide technical support to clients via phone, email, and...

  • IT Support Specialist

    2 weeks ago

    Minneapolis, Minnesota, United States Holmes Murphy & Associates Full time

    IT Support SpecialistWe are seeking a skilled IT Support Specialist to join our Information Technology team in Minneapolis, MN. As an integral part of our team, you will be responsible for providing technical assistance and support to our employees, ensuring seamless operation of computer systems, hardware, and software.Key Responsibilities:Provide tier two...

  • Community Support Specialist

    1 day ago

    Minneapolis, Minnesota, United States Pinnacle Services Full time

    Job Title: Community Support SpecialistPinnacle Services is seeking a dedicated and compassionate Community Support Specialist to join our team. As a Community Support Specialist, you will work one-on-one with individuals to provide person-centered services in their homes and in the community.Job Duties and Responsibilities:Support individuals with community...

  • Individual Support Specialist

    1 month ago

    Minneapolis, Minnesota, United States Pinnacle Services Full time

    Pinnacle Services is seeking dedicated individuals to become part of our team, providing personalized support to clients in their residences and within the community as Individual Support Specialists. In this role, you will assist clients in achieving their unique objectives that foster self-sufficiency and independence. The responsibilities of an Individual...

  • Administrative Support Specialist

    2 weeks ago

    Minneapolis, Minnesota, United States Federal Reserve Bank Full time

    Administrative Specialist OpportunityWe are seeking a highly skilled and detail-oriented Administrative Specialist to join our team at the Federal Reserve Bank of Minneapolis. As an Administrative Specialist, you will provide critical support to our Supervision, Regulation, and Credit Division, ensuring the smooth operation of our business lines.Key...

  • Direct Support Specialist

    22 hours ago

    Minneapolis, Minnesota, United States Pinnacle Services Full time

    Job Title: Direct Support SpecialistPinnacle Services is seeking dedicated and caring individuals to join our team as Direct Support Specialists. As a Direct Support Specialist, you will have the opportunity to assist persons served with developmental disabilities, mental health diagnoses, and behavioral issues in a residential setting.Job...

  • Clinic Support Specialist

    4 weeks ago

    Minneapolis, United States Medix Full time

    Medix is hiring for a Clinic Support Specialist (Medical Assistant, EMT, CNA or LPN) in Minneapolis! Local contract to hire with varying day shift schedules and paying $19-27/hr depending on experience. Clinic Support Specialist / Qualifications: Must have one of the following: MA diploma from an accredited program or a CMA or RMA EMT-B (MN) LPN license (MN)...

  • Technical Support Specialist

    5 days ago

    Minneapolis, Minnesota, United States Cox Communications Full time

    Technical Support SpecialistCox Communications is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to our customers, troubleshooting and resolving technical issues, and ensuring that our customers receive exceptional service.Key...

  • Individual Support Specialist

    1 month ago

    Minneapolis, Minnesota, United States Pinnacle Services Full time

    Pinnacle Services is seeking dedicated individuals to join our team as Individual Support Specialists, providing personalized assistance to clients in their residences and throughout the community.In this role, you will assist clients in achieving their unique objectives that foster self-sufficiency and independence.The responsibilities of an Individual...

  • Direct Support Specialist

    3 days ago

    Minneapolis, United States Pinnacle Services Full time

    Job DescriptionJob DescriptionDescription:Direct Support Specialist Chaska, MNJob TypeFull TimeDescription Looking to elevate your Direct Care experience? Pinnacle Services is seeking dedicated, caring individuals to join our team as Direct Support Specialists! Our Direct Support Specialists have the ability to assist persons served with developmental...

  • Technical Support Specialist

    1 week ago

    Minneapolis, Minnesota, United States EQ Holdings Inc. Full time

    Job Title: Overnight Technical Support SpecialistAt EQ Holdings Inc., we are seeking a highly skilled and dedicated Overnight Technical Support Specialist to join our team.Job Summary:The Overnight Technical Support Specialist will be responsible for providing exceptional technical support to our customers via phone, email, and voicemail. This role requires...

  • Support Specialist

    1 week ago

    Minneapolis, Minnesota, United States Pinnacle Services Full time

    Community Support SpecialistPinnacle Services is seeking dedicated and caring individuals to join our team as Community Support Specialists. In this role, you will work one-on-one with individuals to provide person-centered services in their homes and in the community.Job Duties and ResponsibilitiesCommunity Participation: Support individuals with mobility...

Tessitura Support Specialist

4 months ago

Minneapolis, United States Guthrie Theater Full time
Description Tessitura Support Specialist (Full-Time, Hybrid) Reports to: Interim Director of Marketing and Communications Compensation: $28.00 per hour plus benefits THE ORGANIZATION The Guthrie Theater engages exceptional theater artists in the exploration of both classic and contemporary plays connecting the community we serve to one another and to the world. Through its extraordinary artists, staff and facility, the Guthrie is committed to the people of Minnesota, and from its place, rooted deeply in the Twin Cities, influences the field as a leading 21st century arts organization. Every year more than 500 people, both on stage and off, help ensure our success in creating and supporting the highest level of theater. As an organization, we are committed to our values of Artistic Excellence; Community; Diversity, Equity, Inclusion, and Accessibility; and Fiscal Responsibility. LAND ACKNOWLEDGMENT The Guthrie Theater would like to acknowledge that we gather on the traditional land of the Dakota People and honor with gratitude the land itself and the people who have stewarded it throughout the generations, including the Ojibwe and other Indigenous nations. THE POSITION The Tessitura Support Specialist provides key support for the institution's use of Tessitura, the Guthrie Theater's customer relationship management (CRM) system. This support ensures that the Guthrie maximizes its use of Tessitura for marketing, ticketing, finance, fundraising, education programs, and engagement efforts, and that Tessitura performs reliably and as expected daily. The position facilitates relationships with key CRM users within each department, provides training as needed, facilitates Tessitura list pulls and extractions, and will also support reporting and data analysis needs from Tessitura. The Support Specialist offers extensive knowledge of the data structures within Tessitura that are foundational for ticketing and fundraising, such as campaigns, funds, seasons, production elements, etc., and understands how these basic structures relate to one another in terms of system configuration and reporting. Additionally, the Support Specialist works closely with the Director of IT and the Database Administrator in shepherding all Tessitura version upgrades through the planning, installation and testing phases. All employees are expected to center, model and champion the Guthrie's core values of Artistic Excellence; Community; Diversity, Equity, Inclusion and Accessibility; and Fiscal Responsibility. This position is full-time, non-exempt and benefits eligible. This position is full-time, non-exempt, and benefits eligible. Compensation for this position is $28.00 per hour plus benefits. The typical schedule for this role will be daytime hours from Monday - Friday and must be willing to work flexible hours/days reflective of the dynamic schedule of a theater including nights and weekends. This role will be eligible for hybrid-remote work. The Guthrie is an Equal Opportunity Employer. We are committed to building an equitable environment that finds strength in diversity of identity, experience and perspective. We are dedicated to hiring and developing talented teams which are inclusive and welcoming to individuals with different backgrounds, thoughts, and abilities. Applicants from populations underrepresented in the theater field are strongly encouraged to apply. PRIMARY DUTIES AND RESPONSIBILITIES

1. Customer Service

  • Provide exceptional customer service to Guthrie staff. Take every possible step to ensure a positive experience for all.
  • Act with integrity and adaptability when problem solving to develop the best solution at the highest industry standard.
  • Foster a work environment incorporating the Guthrie values of Artistic Excellence; Community; Diversity, Equity, Inclusion and Accessibility; and Fiscal Responsibility.

2. Enterprise Support and Training

  • Provide outstanding Tessitura support, training and communication to application users as requested.
  • Develop and implement training procedures to onboard new users quickly and effectively.
  • Train key staff members to utilize new or established protocols and systems within Tessitura to streamline processes, improve customer service and ensure optimal data acquisition or reporting.
  • Work with the Database Administrator to support ongoing database management and monitoring to ensure data integrity.
  • Work with the Database Administrator in the coordination and management of regular meetings with the Tessitura core user group.
  • Respond to Tessitura support requests from staff in a timely and courteous manner.
  • Work collaboratively with others to effectively plan, implement, and learn from marketing and fundraising campaigns.
  • In conjunction with the Database Administrator, liaise with Tessitura to keep the Guthrie informed of key developments within the world of Tessitura, particularly as they impact revenue generating departments.

3. Operations, Administration, and Reporting/Analytics

  • Establish, document, and implement policies and standard operating procedures relevant to the organizational use of Tessitura, including determining the most efficient way to put performances, events, registrations, and subscriptions on sale.
  • Set up all ticketing and fundraising functions within Tessitura, including seasons, productions, packages, campaigns, fees, price types, payment methods, GL-accounts, sources, appeals and promotions.
  • Develop, maintain, improve and disseminate accurate reports using Tessitura.
  • Use Tessitura Lists/Extractions/Analytics/audits to support Marketing in the planning and execution of nuanced marketing and communications strategies.
  • Use Tessitura Lists/Extractions/Analytics/reports as requested in support of Development in the planning and execution of fundraising campaigns.
  • Manage the integration of TNEW and the Guthrie's website, ensuring all e-commerce connections and purchase/donation paths are properly built.
  • Collaborate with the Director of Marketing and Communications and the Digital Marketing Manager in researching and implementing website development strategies to improve user experience.
  • Maintain detailed knowledge and expertise about Tessitura to optimize customer experience, information capture and internal reporting efforts.
  • Document the Guthrie's Tessitura processes and policies, coordinate Tessitura training and assistance, and ensure staff redundancy in procedures and policies.
  • Improve procedures and processes to ensure accuracy of data entry and data hygiene.
ESSENTIAL KNOWLEDGE AND QUALIFICATIONS
  • Advanced proficiency with Tessitura or a similar CRM.
  • Three or more years of extensive experience with Tessitura, including e-commerce, ticketing, fundraising, general system configuration and usage, strongly preferred. Experience administering TNEW strongly preferred.
  • Significant experience providing analytical data reporting.
  • Bachelor's degree or equivalent professional experience/training in information technology, software development, or a computer or data science-related field is preferred but not required.
  • Basic understanding of SQL query writing/knowledge of SQL Server Reporting Services is preferred but not required.
  • Basic understanding of web architecture preferred but not required.
  • Can utilize Microsoft Office suite.
  • Strong verbal, written and interpersonal communication skills.
  • Track record of superior attention to detail and can manage multiple tasks, simultaneous priorities,
  • and meet tight deadlines.
  • Can build strong, collaborative relationships across the organization and within different functions and across departments.
  • Can work a variety of hours including days, nights and weekends as needed.
  • Experience with and commitment to working with individuals and teams that exemplify diversity of identity, experience, and perspective, including but not limited to race, color, gender, gender identity, gender expression, age, family and/or marital status, creed, religion, ancestry, disability, national origin, sexual orientation or sexual identity, veteran status, genetic information, pregnancy, body size/type, status with regard to public assistance or any other basis protected by federal, state or local law.
Applicants must submit a resume to be considered for the position. THE LOCATION The Guthrie Theater is located in the historic Mill District along the Mississippi River in Minneapolis, Minnesota. As the largest city in the state, Minneapolis offers a large variety of parks, lakes, great food, festivals, malls and more. WHY SHOULD I APPLY? Be a part of a leading non-profit organization that is committed to serving not only the local Twin Cities community but the industry as a whole. In addition to a competitive salary, the Guthrie offers top-notch employee benefits and staff perks. Competitive Benefits Health insurance Dental insurance Vision insurance Health Savings Accounts (HSA) Employer contributions to HSA Flexible Spending Accounts (FSA) Dependent Care FSA Group Life Insurance Voluntary Life Insurance Long Term Disability Short Term Disability Employee Assistance Program 403(b) Retirement Plan (with employer match up to 4.5% after one year of service) Transportation Subsidized passes for Metro Transit buses and trains Discounted pre-tax monthly ramp parking Discounted bike locker rental Paid Time Off Generous Paid Time Off (PTO) Volunteer Time Off (VTO) Complimentary Tickets To Guthrie productions Discounted Tickets To all shows produced by the Guthrie To some performances hosted by the Guthrie Classes and Camps Discounts to Guthrie classes and camps

Other Perks and Resources Guthrie Store discount Employee Affinity Groups Discounts at on-site restaurants and cafe Discounts at other local businesses

A NOTE FROM HUMAN RESOURCES Applicants must submit a resume to be considered for the position.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)