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Sr Professional Services Consultant

1 month ago

Detroit, United States Logicalis Full time

Job Description Summary Provides professional services delivery as related to infrastructure consulting, design, implementation, configuration and knowledge transfer to Logicalis clients. Designs, analyzes and implements variety of IT infrastructure initiatives with focus on end user virtualization environments and server platforms where they are hosted. Acts as technical lead and provides subject matter expertise and implementation guidance to clients. Essential Duties and Responsibilities * Performs implementations of overall solutions for customers, including development of solution designs, implementation plans and documentation. * Develops Logicalis standards for scoping, documentation, and implementations. * Provides, as subject matter expert, guidance, assistance and recommendations to determine new technical services and solutions for client's business. * Leads project teams to deliver successful implementations. * Performs expert integration and customized consulting services. * Satisfies client technology services and solution requirements using best practices to: * Design * Plan * Implement * Validate and Test * Document * Provide Knowledge Transfer * Troubleshoot * Support * Works directly with client to gather requirements, design solutions, build proof of concepts and implementations solutions. * Delivers consultative-based knowledge transfer and documentation to Logicalis' clients. * Works with RMO and PMO in scheduling and managing engagements. * Works with Logicalis' clients to perform assessments, health checks, performance tests, and capacity planning. * Responsible for product evaluation, process improvement, and practice refinement activities on occasion. * Establishes relationships with clients by demonstrating strong listening skills. * Builds credibility and trust by delivering what has been promised within established timeframes. * Maintains focus on client satisfaction and expectation management. * Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values. * Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors. * Supports and conducts self in a manner consistent with customer service expectations. Supervisory Responsibilities This job has no supervisory responsibilities. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience//Technical Requirements/Certifications Equivalent combination accepted. Education: * Bachelor's Degree in IT, Business or related field. Experience / Technical Requirements * 8 years of experience including design, consulting, implementation, and support of Microsoft Solutions as follows: * Active Directory - implementations and migrations. * Office 365 migrations from varying versions of Exchange and configurations of hybrid environments in Enterprise setting. * Experience implementing Microsoft EM+S, including Multifactor Authentication, Intune, OMS and Azure Data Identity Protection. * Strong understanding of Microsoft Teams - Skype for Business Integration and Deployment * General knowledge of migration tools including Quest (Dell) Migration Manager and MigrationWiz. * Strong PowerShell scripting skills. * Proficient use of all Microsoft Office applications. Certifications * Microsoft Certified Solutions Expert (MCSE) * Microsoft Certified Solutions Associate (MCSA) * Microsoft Certified Technology Specialist (MCTS) * Microsoft Certified IT Professional (MCITP) Other Skills and Abilities * E