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Intensive Case Manager

3 months ago

Dallas, United States Church World Service, Inc. Full time
About CWS

Imagine waking up every morning with the chance to change someone's life. Imagine knowing your efforts will benefit both your career and our neighbors around the world. At CWS, our team knows they are making a difference every day. Whether you're in our U.S.-based offices supporting refugees, asylees or unaccompanied children ... implementing hygiene initiatives in Cambodia or rebuilding projects in Central America ... or even connecting remotely from your home on fundraising campaigns, grant reports, or critical communications - you have the opportunity to work towards a world where everyone has food, a voice and a safe place to call home.

Purpose

The purpose of the Intensive Case Manager is to support refugees, particularly from vulnerable groups or with special needs, in becoming successfully integrated in the Dallas community by assessing their needs, connecting them to community resources, and helping them to navigate governmental and programmatic systems. This is a very hands-on employment opportunity and will require daily use of reliable transportation. Additionally, the position requires someone who is able to balance competing priorities, work independently and communicate effectively. The position reports to the Site Director, performing activities in the Preferred Communities program that assist special needs and vulnerable clients in achieving self-sufficiency and healthy integration.

Responsibilities

Essential Duties as Intensive Case Manager
  • Provide intensive case management services to special need and vulnerable clients in accordance to guidelines under the ORR-funded Preferred Communities program.
  • Complete enrollment assessment and intake of individual clients, referred to the Preferred Communities Program.
  • Support enrolled clients in developing a self-sufficiency plan (SSP) with outlined goals aimed at addressing primary areas of vulnerability, including but not limited to community links, healthcare navigation, English learning, and transportation.
  • Facilitate referrals and links to local service providers and healthcare specialists, liaising on behalf of client as applicable and supporting connections that coincide with SSP goals.
  • Advocate for client needs, collaborating with volunteers, community partners, and area coalitions to strengthen the voice of refugees in our community and address barriers to service provision.
  • Provide transportation support as necessary and coordinate additional transportation links in the community to promote self-sufficiency and independence of client.
  • Conduct ongoing check-ins with clients (at least monthly) to monitor progress, encourage and support achievement of SSP goals, as well as address new areas of need as applicable.
  • Facilitate alternative wellness and group activities, including the PC-led Women's Sewing Group and Health Digital Literacy program activities.
  • Maintain detailed and thorough client case files and case notes. Track and report all program activities including outreach to service providers and community trainings on program activities and services.
  • When necessary, coordinate with interpreters and community service providers to provide linguistically and culturally competent services and education, advocating for clients when necessary.
  • Work closely with Intensive Case Management and Navigator supervisor to monitor program progress.
  • Provide program updates and highlights to fellow team members during check-ins and staff meetings.
Common Duties:
  • Effectively coordinate and work in tandem with other service providers to assist refugee clients, avoid duplication of services, and maximize efficiency.
  • Effectively use technology to maximize efficiency and quality of work during intake, needs assessments, and data entry.
  • Advocate for equal access to services for refugees and immigrants.
  • Keep informed about refugee and immigrant issues and available services to clients, using current information to better identify and serve refugee and immigrant clients.
  • Attend weekly meetings with supervisor and other agency staff.
  • Undertake other duties as assigned.

Qualifications

Education: Bachelor's degree or equivalent work experience in lieu of degree.

Experience/Background: 3 years of previous work experience and interest in refugee resettlement or other direct social services. Ability to provide culturally sensitive counseling and support is required. Candidates from refugee groups are strongly preferred.

Other Skills: English fluency is required. Fluency in Somali, Arabic, Tigrinya, Swahili, and/or Kinyarwanda is preferred along with superior written and verbal communication skills. The successful candidate must be computer literate, with proficiency in MS Office (Excel, Word and Access) and internet applications. Strong organizational and time management skills are required. Must have access to reliable transportation and a valid driver's license. Must be able to keep a clean driving record. Must be able to maintain a flexible schedule during weekdays to accommodate both early and later evening appointments as necessary. Must be comfortable visiting clients in their homes and in the community.

Competencies:
General: Able to work creatively and independently, maintain client confidentiality, and work collaboratively with community partners. Above average decision and problem-solving skills, high moral character, and impeccable judgment absolutely necessary.

Communication: Able to communicate thoroughly and with self-confidence a broad range of information. Able to speak publicly with local providers to advocate for equal access to services on behalf of refugee clients.

Benefits

CWS offers a competitive benefits package that includes:
- 403 (b) Retirement Plan
- Medical, Dental and Vision Insurance
- Generous Paid Time Off (18 Paid Days Off; 24 Days after 2 Years)
- 14 Official Holidays
- 12 Sick Days Off (Accrued monthly)
- Life Insurance and AD&D
- Long Term and Short-Term Disability
- Employee Assistance Program (EAP)
- Health Savings Account
- Flexible Spending Accounts
- Commuter Benefits