Senior Fraud
4 weeks ago
HOW YOU WILL IMPACT OUR MISSIONThe Senior Fraud and E-Commerce Manager is responsible for meeting the financial and positioning goals of sales and marketing to support the Zoo and Safari Park. Supports fraud detection and chargeback investigations, ticket and membership policies, Complimentary and Trade ticket policies and fulfillment, project management, product testing, launching, and quality control. This position reports to the Director of Call-Center Operations.WHAT YOU WILL DO
Hires, trains, develops, directs and manages department staff. Assures team complies with established protocols and professional standards. Provides quarterly training to front line staff concerning all items fraud related.
Manages e-commerce fraud operations by overseeing fraud investigations and fraud identification software. Oversee performance of the third-party chargeback management company and provides investigative evidence necessary to complete contracted duties. Develops policies and procedures, and identifies opportunities to improve the detection of fraud and dispute losses. Administers process of membership warnings and revocations.
Facilitates new product testing in preparation of launch for sale. Performs audits of all existing ticket and premium products. Guarantees product description accuracy on all public facing documents. Partners with Zoo and Park tour hosting departments to prepare products for sale.
Develops and reviews reports and implements related policies and procedures. Develop and enhance complex SQL queries for pulling and correlating datasets. Create and maintain consistent reports in support of the Sales and Marketing Department (sales/membership/ticketing and attendance). Maintains department manual and resource tools.
Oversees advance ticket and gift card fulfillment. Manage the Ticket Fulfillment Center for issuing complimentary, discount, vendor, and promotional passes for team members, high volume super users, and third-party promotional partners. Support special events from Human Resources with event management and ticket distribution.
Assigns and conducts special projects.
WHAT WE ARE LOOKING FORJOB EXPERIENCE
At least 3-years experience in an eCommerce and fraud prevention environmentÂ
At least 3-years supervisory experienceÂ
At least 3-years of project management experienceÂ
Experience in a theme park/zoo/attraction industry preferred
EDUCATION AND CERTIFICATIONS
Bachelor's Degree in Finance, or Business, or related field or equivalent specialized training.Â
CFEÂ Preferred
SKILLS AND KNOWLEDGE
Extensive knowledge of computer programs and database systemsÂ
Knowledge of SQL and Excel pivot tables requiredÂ
Experience with Galaxy ticketing software, Accertify (or other fraud detection software), Blackbaud, Luminate, Airtable, Salesforce, and Microsoft Dynamics preferredÂ
Extensive analytical and problem solving skillsÂ
Effective leadership skillsÂ
Communicates effectively (verbal and written)Â
Work effectively in team environmentÂ
Develop and maintain policy and proceduresÂ
Conflict resolutionÂ
Maintain confidentiality with sensitive matters and information
-
Senior Fraud Investigator
4 weeks ago
San Diego, California, United States Department of Justice Full timeJob Overview Are you passionate about combating fraud in the healthcare sector? Do you possess strong analytical and quantitative abilities? The Division of Medi-Cal Fraud and Elder Abuse Investigation is seeking skilled investigative auditors who are dedicated to uncovering fraudulent activities and safeguarding vulnerable populations. Key Responsibilities...
-
Fraud Prevention Specialist
3 weeks ago
San Diego, California, United States PlayStation Global Full timeAbout the RoleWe are seeking a highly skilled Fraud Prevention Specialist to join our team at PlayStation Global. As a key member of our fraud prevention team, you will play a critical role in developing and implementing strategies to mitigate fraud risks across our global operations.Key ResponsibilitiesDevelop and Implement Fraud Prevention Strategies:...
-
Senior Fraud Analyst
7 days ago
San Antonio, Texas, United States USAA Full timeAbout the RoleUSAA is seeking a highly skilled Senior Fraud Analyst to join our Financial Crimes team. As a key member of our team, you will play a critical role in identifying and mitigating financial risks associated with first-party fraud.Key ResponsibilitiesDevelop and implement advanced analytics models to detect and prevent first-party fraudAnalyze...
-
Senior Fraud Investigator
1 week ago
San Antonio, Texas, United States USAA Full timeAbout the RoleWe are seeking a highly skilled and experienced Senior Fraud Investigator to join our team at USAA. As a key member of our Special Investigations Unit (SIU), you will play a critical role in identifying and mitigating fraud risk within our organization.Key Responsibilities:Conduct thorough investigations into suspected fraud cases, utilizing...
-
Senior Fraud Operations Manager
2 weeks ago
San Antonio, Texas, United States Citigroup Inc Full timeFraud Operations Senior Supervisor Job DescriptionThe Fraud Operations Senior Supervisor is a critical role within Citigroup Inc, responsible for providing strategic leadership and direction to a medium-sized team of Fraud Agents. This position requires a strong understanding of fraud operations and the ability to make informed decisions to minimize fraud...
-
Senior Investigator
3 weeks ago
San Antonio, Texas, United States USAA Full timeAbout the RoleUSAA is seeking a highly skilled and experienced Senior Investigator to join our team. As a Senior Investigator, you will play a critical role in protecting USAA and our members from potential fraudulent claims by investigating complex fraud investigations with significant financial impact.Key ResponsibilitiesLead the execution of fraud...
-
Senior Engagement Manager
4 weeks ago
San Jose, California, United States LexisNexis Risk Solutions FL Inc. Company Full timeOpportunity for Professional GrowthDynamic work environment with opportunities for innovation and growthChance to develop skills and expertise in fraud preventionWe are seeking a motivated and experienced professional to join our team at LexisNexis Risk Solutions FL Inc. Company as a Senior Engagement Manager - Fraud. In this role, you will be responsible...
-
Senior Fraud Operations Manager
3 weeks ago
San Antonio, Texas, United States Citigroup Inc Full timeAbout the RoleWe are seeking a highly skilled and experienced Senior Fraud Operations Manager to join our team at Citigroup Inc. As a key member of our Fraud Operations department, you will be responsible for leading a medium-sized team of Fraud Agents and ensuring they consistently meet performance metrics and provide effective customer service while making...
-
Senior Fraud Risk Manager
4 weeks ago
San Francisco, California, United States SoFi Full timeAbout the RoleSoFi is seeking a seasoned professional to join our Fraud Risk team as an Independent Assessment & Review Senior Manager. This critical role will conduct thorough assessments of our fraud program design and operational effectiveness, evaluating prevention, detection, and response capabilities. The ideal candidate will have a strong background...
-
Senior Fraud Investigator
2 weeks ago
San Antonio, Texas, United States United Services Automobile Association - USAA Full timeJob SummaryAs a dedicated Senior Fraud Investigator within the Claims Operations team at United Services Automobile Association (USAA), you will play a critical role in protecting the organization and its members from potential fraudulent claims. This involves conducting complex fraud investigations with significant financial impact to USAA.Key...
-
Senior Fraud Prevention Analyst
4 weeks ago
San Francisco, California, United States Wisetack Full timeAbout WisetackWisetack is dedicated to creating transparent and user-friendly consumer lending solutions tailored for service-oriented businesses, such as HVAC services, veterinary clinics, and automotive repair shops. Our leadership team comprises seasoned professionals from leading fintech firms, including Lending Club, Affirm, and Varo Money.Our...
-
Senior Engagement Manager
3 weeks ago
San Jose, California, United States LexisNexis Risk Solutions FL Inc. Company Full timeUnlock Your Potential in a Fast-Growing CompanyAbout LexisNexis Risk Solutions FL Inc. CompanyWe are a leading provider of risk management and fraud prevention solutions, and we're looking for a talented Engagement Manager to join our team. As a Senior Engagement Manager - Fraud Prevention, you will be responsible for leading our efforts to prevent and...
-
Head of Fraud
1 month ago
San Francisco, United States Atlas, Inc. Defunct Full time[Full Time] Head of Fraud at Atlas (United States) Head of Fraud Atlas United States Date Posted: 07 Oct, 2022 Work Location: San Francisco, United States Salary Offered: Not Specified Job Type: Full Time Experience Required: 6+ years Remote Work: No Stock Options: No Vacancies: 1 available Point is creating the next generation American Express by building a...
-
Senior Fraud Investigator
1 week ago
San Francisco, United States USAA Full timeAbout the RoleUSAA is seeking a highly skilled and experienced Mid-Level SIU Consultant to join our team. As a dedicated professional, you will play a critical role in identifying, investigating, and mitigating fraud risks within our organization.Key ResponsibilitiesConduct thorough reviews of claims and policy files to identify potential fraud patterns and...
-
Senior Fraud Investigator
3 weeks ago
San Antonio, Texas, United States United Services Automobile Association - USAA Full timeAbout the RoleAs a dedicated Senior Fraud Investigator, you will play a critical role in safeguarding USAA and its members from potential fraudulent claims. Within defined guidelines and framework, you will investigate complex fraud investigations with significant financial impact to USAA.Key ResponsibilitiesConduct thorough investigations into complex fraud...
-
Senior Fraud Analyst: Mid-Level
6 days ago
San Antonio, Texas, United States USAA Full timeAbout USAAAt USAA, we're dedicated to serving the financial security needs of our members, who are primarily U.S. military members and their families. Our mission is to provide exceptional service and support to those who have served our nation. We're committed to our core values of honesty, integrity, loyalty, and service, which guide everything we do.The...
-
Fraud Prevention and Detection Specialist Senior
3 weeks ago
SAN ANTONIO, United States USAA Full timeWhy USAA?Let’s do something that really matters.At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and...
-
Head of Fraud Prevention
4 weeks ago
San Jose, California, United States Armanino India LLP Full timePosition Overview:As the Head of Fraud Prevention at Armanino India LLP, you will play a pivotal role in leading our fraud and forensic investigation team. Your expertise will guide our efforts in providing exceptional consulting services to a diverse range of clients.Key Responsibilities:1. Lead and manage the fraud and forensic team, ensuring high-quality...
-
San Antonio, Texas, United States Citigroup Inc Full timeThis position will report to the head of the First Party Fraud Abuse division within the Financial Threats organization. The Senior Vice President of Customer Claims and Fraud Management will oversee policies related to customer misconduct, particularly in cases where individuals or businesses submit false or fraudulent claims and disputes, as well as any...
-
Senior Fraud Investigator
1 day ago
San Antonio, Texas, United States United Services Automobile Association - USAA Full timeProtecting USAA and Our MembersAs a dedicated SIU field investigator, you will play a critical role in safeguarding USAA and our members from potential fraudulent claims. Within defined guidelines and framework, you will investigate complex fraud investigations with significant financial impact to USAA.Key ResponsibilitiesConduct thorough investigations into...