Supervisory Medical Support Assistant

2 months ago


Fort Sam Houston, United States Military Treatment Facilities Under Dha Full time

Establish and maintain close working relationships with professional medical and nursing staff.
Provide information to the professional staff regarding the front desk operations, appointment utilization, template/schedule management and referral management.
Resolve non-complex patient complaints and problems.
Implement solutions with approval of the department or clinic/service chief.
Communicate with patient advocates and maintains understand of existing processes for resolving patient concerns.
Maintain service statistical data including monthly service reports and bimonthly preparation of quality assurance reports.
Receive and review input and prepares reports for the service chief.
Supervise a large group of civilian and/or contract equivalent Medical Support Assistants and/or administrative support assistants.
Plan and prioritize the daily workload to ensure an orderly and expeditious flow of patients.



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