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Senior Associate, Digital Product Analyst

1 month ago

Wilmington, United States JPMorgan Chase Full time
Chase-issued credit cards are an integral part of millions of American wallets. As the #1 credit card issuer in the U.S., Chase Card Services helps a wide range of consumers and small businesses manage their purchases.

As a Product Analyst in the Chase Branded Card Affluent Product team, you will acquire comprehensive business knowledge and technical understanding of our product range, technology platforms, operations, and servicing strategies. You will collaborate closely with Product Managers and cross-functional stakeholders to develop a product roadmap, ensuring the delivery of superior products to our customers. Your role will involve promoting the discovery, design, and successful delivery of initiatives, as well as optimizing existing products in our agile environment. You will also work closely with Risk, Finance, Analytics, Data, and Product counterparts.

Job Responsibilities:

  • Understand customer problems, convert them into problem statements and provide out of the box solutions through design thinking.
  • Work with data, design, and engineering teams to conduct appropriate discovery and be able to understand the depth and breadth of the impact of the problem to be solved.
  • Contribute to the end-to-end ownership of features from ideation through implementation and through maintenance and support.
  • Write initiatives, user stories, acceptance criteria, and participate in all agile events of the product group.
  • Support effective product road mapping and sprint planning. Develop strong relationship with business, marketing, and technology stakeholders in support of effective decision making and go to market planning.
  • Collaborate with other product teams, technical architects, and developers to understand the technology roadmap for modernization.
  • Develop, verify, and validate end-to-end testing lifecycle support and outcomes.


Required Qualifications, Capabilities, and Skills:

  • 3+ years product management / technical business analyst experience - including defining user experience needs, writing epics, stories, and acceptance criteria.
  • Direct experience working in an agile team (directly aligned to a product), familiarity with agile practices and ability to work independently. Experience working in Jira and Confluence.
  • Passion for online and mobile technology, and knowledge of industry trends and influential companies.
  • Excellent written and verbal communication skills: able to present facts, thoughts, and ideas in a clear, concise manner to senior stakeholders.
  • Highly-organized and self-motivated to help design customer-obsessed products, execute a product release plan, and flexibly adapt to internal & market forces.
  • Able to achieve goals driven by optimal digital experience, product performance KPI, time-to-market, internal and external stakeholder satisfaction.
  • Ability to influence and partner / collaborate to drive cross-functional teams.
  • Bachelor's Degree required.


Preferred qualifications, capabilities, and skills:

  • Manage, prioritize and deliver multiple tasks simultaneously.
  • Experience in user centric designs to drive the right customer journey outcomes.
  • Promote a strong controls environment by adhering to risk/control procedure and process expectations while delivering for the customer.


To be eligible for this position, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this position. Likewise, JPMorgan Chase & Co., will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).

About us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veteran

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.