Advanced Medical Support Assistant

Found in: beBee S US - 3 weeks ago


Beaumont, United States Department Of Veterans Affairs Full time
Summary

This Advanced Medical Support Assistant (AMSA) position is in the Health Administration Service (HAS) of the Michael E. DeBakey VA Medical Center located in Houston, TX which also serves outlying communities.

A recruitment incentive may be authorized.

**See IMPORTANT NOTES in the Additional Information section for FOUR (4) clarification items.**



Duties

The Advanced Medical Support Assistant (AMSA) works collaboratively in an interdisciplinary coordinated delivery model / Patient Aligned Care Team (PACT), medical, specialty or mental health team at the Michael E. DeBakey VA Medical Center and Community Based Outpatient Clinics. The AMSA provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model. Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources. Recommends changes to existing clinic procedures based on current administrative guidelines. Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model. Coordinates with the patient care team to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and makes adjustments as necessary. AMSAs at this level develop and/or maintain effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; manage a system for follow-up care such as consults, tests, etc.). Duties of the position may include but are not limited to:

  • Processes incoming patient secure messaging through MyHealthyVet and coordinates with care team as appropriate.
  • Participates in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team.
  • Sets priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.
  • Identifies incomplete encounters and communicates findings to providers; as needed.
  • Assists the team to reinforce the plan of care and self-help solutions.
  • Enters appropriate information into the electronic record.
  • Monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure.
  • Ensures correct and update insurance information is captured.
  • Manages patient systems to verify and validate accuracy and resolve issues.
  • Evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment.
  • Informs team members about shared patients (i.e., those who receive their care at multiple VA centers or those who receive care in the community).
Work Schedule: Various schedules that may include off-tours, weekends and holidays will be discussed during the interview process and are subject to change based on Agency needs.
Available Shifts are as follows:
Monday - Friday, 6:00am-2:30pm (Rotating Saturdays & Holidays)
Monday - Friday, 6:30am-3:00pm (Rotating Saturdays & Holidays)
Monday - Friday, 7:00am-3:30pm (Rotating Saturdays & Holidays)
Monday - Friday, 7:30am-4:00pm (Rotating Saturdays & Holidays)
Monday - Friday, 8:00am-4:30pm (Rotating Saturdays & Holidays)
Monday - Friday, 8:30am-5:00pm (Rotating Saturdays & Holidays)
Monday - Friday, 9:00am-5:30pm (Rotating Saturdays & Holidays)
Monday - Friday, 9:30am-6:00pm (Rotating Saturdays & Holidays)
Monday - Friday, 10:00am-6:30pm (Rotating Saturdays & Holidays)
Monday - Friday, 10:30am-7:00pm (Rotating Saturdays & Holidays)
Monday - Friday, 11:00am-7:30pm (Rotating Saturdays & Holidays)
Monday, 10:30am-7:00pm; Tuesday, 9:00am-5:30pm; Wednesday, 12:30pm-9:00pm; Thursday, OFF; Friday, 10:30am-7:00pm; and Saturday, 7:00am-3:30pm; Sunday, OFF
Monday, 10:30am-7:00pm; Tuesday, OFF; Wednesday, 12:30pm-9:00pm; Thursday, 12:30pm-9:00pm; Friday, 10:30am-7:00pm; and Saturday, 7:00am-3:30pm; Sunday, OFF

Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: 580-00013-F
Relocation/Recruitment Incentives: May Be Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required


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