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Field Tech Associate

3 months ago

Northampton, United States NTT DATA Services Full time

Req ID: 292110 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Field Tech Associate - Tablet Focused (Onsite at Client MA Location) to join our team in Northampton, Massachusetts (US-MA), United States (US).

Position Overview:

  • Performs trouble shooting, parts replacement, system upgrades, and basic deployments & repair on Client Assets in campus / remote locations
  • Identifies potential issues that could adversely impact End User experience and follows through on action steps
  • Strives to meet all Client SLAs & Customer Satisfaction Goals
  • Individuals here have a well-rounded knowledge of the policies and procedures for their work area
  • Their work may require discretion and independent judgment for non-routine matters. However, the primary focus of work activity is predominately routine
  • They may make policy recommendations to their managers and be an escalation point for less experienced team members
  • Performs basic troubleshooting, parts replacement, systems upgrades, deployment and repair on desktops / notebooks/printers
  • May respond to calls after normal business hours per leader instructions

 

**Schedule and Location Expectation: Standard 8am-5pm M-F with the potential for a weekend request, so flexibility to adapt per client needs will be a must. The main client location is located in Northhampton, MA, with the potential to visit another client location nearby in Enfield, CT.

 

Basic Required Qualifications:

• 2+ years IT technical support experience (desktops / notebooks /printers/ peripherals (tablets))

• Ability to physically perform general office requirements. (Physically be able to lift and move Enterprise and Client technology hardware in Client environment – roughly up to 50+ lbs)

 

Highly Preferred Skills/Experience:

• Execute service delivery (IMAC, Break Fix, Desk Side Support) according to Managed Client Policy & Procedure Guide

• Strong Tablet support and phone support is highly preferred

• A+ desktop or equivalent skill set

• Individual should be knowledgeable of Windows operating system environment

• Solid, professional client service skills

• Must be able to perform essential responsibilities with or without reasonable accommodations

• Certification in various hardware platforms may optionally be required for servicing hardware issues

 

 

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About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients’ long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.