Service Manager

4 weeks ago

Bellevue, United States AutoNation Full time

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.

So what do you say? Are you ready to be part of something big?The Service Manager is responsible for the customer-focused and efficient operation of the dealership's service department.  The service manager will operate the department at maximum production, controlling costs, building a loyal clientele, maintaining good employee relationships, setting and obtaining sales objectives and maintaining service records.  The Service Manager is responsible for ensuring a customer experience that meets or exceeds the manufacturer’s customer satisfaction index and for monitoring and improving customer satisfaction. The service manager also carries out this responsibility by building customer relationships, creating a good work environment and properly managing the assets of the department.   

.What are the day-to-day responsibilities?

  • Assist all subordinate service and sales personnel in all phases of their job descriptions
  • Properly document employee behavior that may result in punitive job actions such as termination
  • Report to management any circumstances that compromise the integrity of the dealership
  • Work with the parts department as appropriate to ensure proper stocking of high use parts
  • Collect accounts receivable for service work
  • Obtain competitive bids on all tools, equipment, sublet repairs, supplies, ect…
  • Ensure that service department employees follow safety policies and practices and that they report any and all accidents immediately
  • Ensure that all required technical publications, periodicals, bulletins, ect… are obtained, kept up-to-date and properly maintained
  • Quality check completed jobs
  • Ensure that all the necessary shop equipment is in proper working condition
  • Ensure that customer inconveniences, complaints and misunderstandings are dealt with fairly and quickly
  • Ensure that proper service sales techniques are being used
  • Meet with fixed operations director and general manager at least once a month to review current service department performance, set future performance objectives, promotional activities or any other matters
  • Communicate with customers before issues arise and get involved in escalated customer issues
  • Maintain accurate records and insure warranty parts retention as outlined, following all manufacturer requirements as outlined in manufacturer and company policy and procedures manuals
  • Maintain the highest possible standards of workmanship, advise technicians of service CSI on a monthly basis
  • Serve as liaison with factory representatives in the absence of fixed operations or service director
  • Establish and maintain a good working relationship with customers to encourage repeat referral business
  • Monitor staffing levels, compensation levels and department turnover
  • Assure proper repair order flow to satisfy warranty/dealership/business office requirements
  • Maintain reporting systems required by general manager, company and manufacturer
  • Establish and maintain a good working relationship with vocational and technical schools to enhance recruitment activates
  • Direct and schedule the activates of all department associates
  • Hire, train, motivate, counsel and monitor the performance of all service department staff
  • Understand and comply with federal, state and local regulations that affect service and parts operations, such as hazardous waste disposal, OSHA right-to-know act, ect…
  • Assist in development of annual service budget for use in connection with annual sales forecast
  • Maintain customer satisfaction index rating above that of manufacturer or dealership averageWhat are the requirements for this job?
    • High School diploma or equivalent
    • Three to Five years of experience in an auto repair facility
    • Two plus years of supervisory experience
    • Excellent verbal and written communication and interpersonal skills
    • Proficient knowledge of dealership computer systems
    • Must have a valid driver’s license
    • Ability to drive manual transmission vehicles
    • Demonstrated customer service skills
    • Previous industry knowledge of overall operations, management and wholesale relations (preferred) The expected annual salary for this role is between $0.00 - $0.00, dependent upon each candidate’s unique experience and qualifications.Exciting Benefits and Perks Await You:

      • Competitive compensation and 401k matching

      • Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits

      • Exclusive RX Pet program offering discounts on medications

      • Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear

      • Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers

      • Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

        AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

  • Healthcare Customer Service Representative

    2 weeks ago

    Bellevue, Washington, United States Providence Health & Service Full time

    Job Overview The Patient Services Specialist serves as the initial contact for patients, playing a vital role in ensuring high levels of patient satisfaction through outstanding customer service via phone and virtual platforms. This position encompasses responsibilities such as front desk operations, patient registration, insurance billing, and payment...

  • Healthcare Customer Service Representative

    2 weeks ago

    Bellevue, Washington, United States Providence Health & Service Full time

    Job OverviewThe Healthcare Customer Service Representative serves as the initial point of contact for patients. This role is essential in ensuring a high level of patient satisfaction by delivering outstanding customer service through phone interactions and virtual visit platforms. Key Responsibilities:- Manage front desk operations and patient...

  • Assistant Branch Manager

    1 month ago

    Bellevue, United States BEAL NEVADA SERVICE CORPORATION Full time

    Job DescriptionJob DescriptionSummary:Come join Beal Bank’s thriving retail banking team! Our Assistant Branch Managers are part of a small, vital, hands-on team who provide exceptional service and support to Beal Bank’s current and prospective customers. The Assistant Branch Manager is responsible for assisting the Branch Manager in overseeing the...

  • Service Delivery Manager

    4 days ago

    Bellevue, United States Snapx Full time

    Service Delivery Manager Bellevue WA (Day 1 onsite or Hybrid) Long Term Must have Skills: Strong experience in various ITIL areas like Incident management Service Management Problem management Change management etc along with knowledge in one of the cloud platform (AWS Azure). Skill 1 Incident Management Skill 2 Service Management Skill 3 Problem...

  • Service Delivery Manager

    3 weeks ago

    Bellevue, United States Marshall Technologies Full time

    Job DescriptionJob DescriptionJob Title: Service Delivery ManagerLocation: Bellevue, WAOnsite Requirement: Yes (3 days per week)Job Description:We are seeking an experienced Service Delivery Manager with strong expertise in ITIL processes, including Incident Management, Service Management, Problem Management, and Change Management. The ideal candidate will...

  • Service Delivery Manager

    3 weeks ago

    Bellevue, United States E-IT Professionals Corp Full time

    Job DescriptionJob DescriptionService Delivery Manager Location: Bellevue, WA (onsite) Number of days onsite 3 daysMust have Skills Please look for "Service Delivery Manager" with strong experience in various ITIL areas like Incident management, Service Management, Problem management, Change management etc, along with knowledge in one of the cloud platform...

  • Service Delivery Manager

    3 weeks ago

    Bellevue, United States Technified Solution Full time

    Job DescriptionJob DescriptionOversee delivery of multi-cloud support service by coordinating efforts of multiple teams to ensure timely and high quality response. Responsible for ensuring compliance with defined service level agreements(SLA) and Key performance indicators (KPI)Track and monitor the performance of services, identify areas for improvement,...

  • Conference Services Manager

    2 months ago

    Bellevue, United States Embassy Suites Seattle Bellevue Full time

    InnVentures Overview: Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nations largest REITs and private real estate owners, in addition to a large portfolio of individual and family-owned hotels. Throughout our 40-year history we...

  • Conference Services Manager

    3 weeks ago

    Bellevue, United States Embassy Suites Seattle Bellevue Full time

    InnVentures Overview: Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nations largest REITs and private real estate owners, in addition to a large portfolio of individual and family-owned hotels. Throughout our 40-year history we...

  • Customer Service Manager

    4 days ago

    Bellevue, Washington, United States PACE Staffing Network Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Manager to join our team at PACE Staffing Network. As a key member of our operations team, you will be responsible for providing exceptional customer service, managing front desk operations, and supporting the overall success of our business.Key ResponsibilitiesCustomer Service: Greet...

  • Dining Services Manager

    2 weeks ago

    Bellevue, Washington, United States The Gardens at Town Square Full time

    Competitive Compensation and Benefits PackageThe Gardens at Town Square is seeking a highly skilled and experienced Dining Services Director to lead our culinary team. As a key member of our management team, you will be responsible for overseeing all aspects of our dining operations, ensuring the highest quality of service to our residents and their...

  • CADD Services Manager

    6 days ago

    Bellevue, Washington, United States Osborn Consulting Full time

    About the RoleWe are seeking a highly skilled and experienced CADD Services Manager to lead our team of professionals in delivering exceptional CADD services to our clients. As a key member of our leadership team, you will be responsible for overseeing the seamless operation of CADD software and project management, mentoring and growing a diverse team, and...

  • Senior Service Delivery Manager

    3 weeks ago

    Bellevue, United States Stellar Consulting Solutions, LLC Full time

    Job Title: Service delivery managerLocation: Bellevue, WAHybridPay rate: $65-70/hr on C2C (No benefits)Cloud project is the priority and candidate should have worked as an Incident manager in cloud SLA process improvement should be highlighted in the resume Should have managed IITL ticketing system Process improvement in ITIL All these above should reflect...

  • Senior Service Delivery Manager

    4 weeks ago

    Bellevue, United States Stellar Consulting Solutions, LLC Full time

    Job Title: Service delivery managerLocation: Bellevue, WAHybridPay rate: $65-70/hr on C2C (No benefits)Cloud project is the priority and candidate should have worked as an Incident manager in cloud SLA process improvement should be highlighted in the resume Should have managed IITL ticketing system Process improvement in ITIL All these above should reflect...

  • Senior Security Services Manager

    6 days ago

    Bellevue, Washington, United States Securitas Inc. Full time

    Job SummaryThe Regional Senior Security Manager assumes a multifaceted role responsible for the seamless management of security operations and related functions within the client's footprint. This entails fostering client satisfaction, resolving conflicts, and overseeing various operational aspects, including scheduling, staffing, billing, training, and...

  • Information Technology Service Delivery Manager

    4 weeks ago

    Bellevue, United States Software Technology Inc. Full time

    Title: Service/ Technical Delivery ManagerLocation: Bellevue, WA- 3 days onsiteDuration: Long termMust have Skills:Looking for “Service Delivery Manager” with strong experience in various ITIL areas like Incident management, Service Management, Problem management, Change management etc., along with in one of the cloud platform (AWS, Azure).Cloud project...

  • Information Technology Service Delivery Manager

    3 weeks ago

    Bellevue, United States Software Technology Inc. Full time

    Title: Service/ Technical Delivery ManagerLocation: Bellevue, WA- 3 days onsiteDuration: Long termMust have Skills:Looking for “Service Delivery Manager” with strong experience in various ITIL areas like Incident management, Service Management, Problem management, Change management etc., along with in one of the cloud platform (AWS, Azure).Cloud project...

  • Service Delivery Manager with ITIL and Incident Management experience

    2 days ago

    Bellevue, United States Smart IT Frame LLC Full time

    Hello team,We are looking for a Service Delivery Manager with experience in ITIL at Bellevue, WA for a contract opportunity. Please find the below job description and apply for the job if you are interested.Role: Service Delivery Manager (ITIL)Location: Bellevue, WAHiring mode: Long term ContractMandatory Skills: ITIL Framework, Incident...

  • Service Delivery Manager with ITIL and Incident Management experience

    1 day ago

    Bellevue, United States Smart IT Frame LLC Full time

    Hello team,We are looking for a Service Delivery Manager with experience in ITIL at Bellevue, WA for a contract opportunity. Please find the below job description and apply for the job if you are interested.Role: Service Delivery Manager (ITIL)Location: Bellevue, WAHiring mode: Long term ContractMandatory Skills: ITIL Framework, Incident...

  • Manager, Customer Service III

    4 weeks ago

    Bellevue, Washington, United States Chewy Full time

    Our Opportunity:Chewy is looking for a highly motivated, goal-oriented and engaged Senior Operations Manager, Licensed Insurance to join our Healthcare Customer Service Operations team This position will report to the Associate Director, Customer Service Healthcare. The right person will be a natural people leader, responsible for building engaging licensed...