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Dsw Assistant Store Manager

1 month ago

SYOSSET, United States DESIGNER BRANDS Full time
Essential Duties and Responsibilities:

- Elevate In-Store Experience by modeling CEL behaviors, coaching associate behaviors to achieve store goals and responding to customer requests and/or feedback with a high sense of urgency

- Ensures customers have a positive experience by maintaining DSW store standards. Ensures all tasks are completed related to daily open/close, including store cleaning, recovery and maintenance standards

- Achieves and exceeds metric based goals by reviewing, understanding and clearly communicating daily/weekly/monthly goals. Able to clearly communicate business trends to SM/ML

- Performs other duties as assigned by the Store Manager or other leader

- Increase sales and success by maintaining sales floor and stockroom, enable the flow of merchandise to ensure an appealing experience to consumers

- Responsible for all omni activities in store including but not limited to Charge/Send, BOPIS/BOSTS, Delivery

- Leverage inventory reports to maximize productivity and merchandise presentation on the sales floor

- Responsible for ensuring a safe environment for both customers and associates. Ensure all equipment is in good operating condition and checked regularly

- Maintaining supply inventory to ensure a successful floor moves, markdowns and fulfillment in areas of stockroom, cashwrap, clearance and non-sales areas

- Performs, maintains and completes all information related to audits, donations, transfers, mismates, damages, etc.

- Work closely with the Store Manager to understand and follow policy and procedure

- Assists the Store Manager and other leaders in recruiting, interviewing and onboarding of candidates

- Supports team by training, coaching, directing associates and communicates development feedback of others to the management team in an efficient manner

- Assists the Store Manager in resolving associate relations matters

- Participates in the Performance Review process by writing and conducting Associate and Leads performance reviews

- Supports team in managing payroll and associate timekeeping activities

- Recognize associates through our company recognition tools Required Skills and Competencies:

- Excellent customer service by exhibiting a positive mindset and enthusiasm

- Ability to manage in ambiguous situations to resolve internal and external conflict

- Ability to develop collaborative working relationships

- Ability to recognize what is critical and take action

- Good verbal and written communication skills

- Proven ability to train, coach, develop and motivate others

- Ability to hold team accountable to time bound expectations

- Time management

- Professionalism

- Must have availability to meet the needs of the business (i.e. shifts outside traditional business hours)

- Proficiency in base computer use, including Microsoft Office

Experience:

- Minimum 2 years retail experience

Preferred Qualifications:

- Some college preferred

- Minimum high school graduate or equivalent

The estimated pay range for this position is $22.10 to $27.60.

Benefits (dswinc.com)

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