Solutions Consultant

1 month ago

Boston, United States Grubhub Full time

About The Opportunity
We're all about connecting hungry diners with our network of over 300,000 restaurants nationwide. Innovative technology, user-friendly platforms and streamlined delivery capabilities set us apart and make us an industry leader in the world of online food ordering. When you join our team, you become part of a community that works together to innovate, solve problems, grow, work hard and have a ton of fun in the process
Why Work For Us
Grubhub is a place where authentically fun culture meets innovation and teamwork. We believe in empowering people and opening doors for new opportunities. If you're looking for a place that values strong relationships, embraces diverse ideas-all while having fun together-Grubhub is the place for you
Grubhub is looking for a rockstar to join our Solutions Consultant team to support our account teams and restaurant and new verticals partners with their technical integrations for Grubhub Marketplace. You'll work cross-functionally between product, engineering, partner managers, operations, finance, data, and program management to help build technical integrations with our partners on Grubhub Marketplace.
You'll work with our integration partners who are building to our tech stack or support our team building to our partners tech stack. You'll support partners as they work through development, passing QA, going live in pre-production, and eventually going live with a pilot site in production. From there, you'll help to coordinate rollout waves, with the goal of handing this integration off to the Post-Pilot team, aftering hitting a number of health metrics.
Our Solutions Consultant team connects our account facing teams and the partners they work with, to our product and engineering teams to identify and implement solutions focused on increasing orders. As Grubhub continues to grow, the Solutions Consultant team will also continue to grow and evolve in how we best support our customers and partners.
We're looking for someone who loves problem solving and is comfortable with technical integrations. This team will be client facing and will be responsible for communicating updates from product and engineering to our merchant partners. This role will report to a manager on the Solutions Consultants team within the Merchant Network organization.
The Impact You Will Make

  • Project Management - You'll be working to launch new integration partners, from initial testing through pilot and scaling. You'll be responsible for coordination of the project and a number of KPIs that determine success. Responsibilities include: leading technical calls, helping implement integration features, fielding integration questions from partners, and working with other Solutions Consultants to improve processes and documentation.
  • Technical Aptitude - You will be partnering with Enterprise merchants and integration partners to help them grow their business through the Grubhub Marketplace. You will have support from product and engineering along the way, but being able to have technical troubleshooting and planning calls with partners will be a large part of this role.
  • Strategy - You'll work closely with the Manager of your team to identify ways to support merchant partners and continually analyze the data and results to make recommendations on areas of improvement.
  • Influence - This is a highly cross-functional role. You'll be expected to build trust across multiple teams within Grubhub to advocate for your projects and initiatives.
  • Analyze - We're looking for someone who can think about short term and long term strategy simultaneously. You'll be working with relevant teams to review data to ensure merchants on the platform are healthy and adjust plans internally as needed to drive results.


What You Bring to the Table

  • Outstanding, positive attitude
  • 2+ years of experience in working in a technical, operational, or consulting role
  • Experience with technical concepts and/or management of a large, technical project
  • Proven ability to thrive in a rapidly changing environment
  • Excellent communication skills. Good listener, capable of understanding issues and translating them into an appropriate solution
  • Proven ability to work across many departments to solve problems and achieve results
  • Familiarity with APIs or SQL a plus


And Of Course, Perks

  • Flexible PTO. Grubhub employees enjoy a generous amount of time to recharge.
  • Health and Wellness. Excellent medical, dental and vision benefits, 401k matching, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.
  • Compensation. You'll receive a great compensation package with eligibility for generous incentives, bonuses, commission, or RSUs (role-specific).
  • Free Meals. Our employees get a weekly Grubhub credit to enjoy and support local restaurants.
  • Social Impact. At Grubhub we believe in giving back through programs like the Grubhub Community Fund . Employees are also given paid time off each year to support the causes that are important to them.


Grubhub is an equal opportunity employer. We welcome diversity and encourage a workplace that is just as diverse as the customers we serve. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an email to TalentAcquisition@grubhub.com and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.
If you are a resident of the State of California and would like a copy of our CA privacy notice, please email privacy@grubhub.com.

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