Current jobs related to Fraud Investigator, Credit Card - Salt Lake City - SoFi

  • Credit Card Chargeback Specialist

    2 days ago

    Salt Lake City, United States Collabera Full time

    Job DescriptionJob DescriptionNote:The position is Hybrid (3 days in Office, 2 days from Home).Position Details:Position: Fraud & Claims Operations Representative 3 (Chargeback Specialist - Credit Card)Industry: Banking/Financial ServicesJob duration: 12 monthsLocation: Salt Lake City, UT 84116 (Hybrid - 3 days in Office, 2 days from Home)Shift: Monday...

  • Fraud and Claims Operations Specialist

    4 weeks ago

    Salt Lake, Utah, United States IMS People Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Fraud and Claims Operations Representative III to join our team at IMS People. As a key member of our operations team, you will play a critical role in identifying and preventing fraud, policy violations, and resolving merchant disputes.Key ResponsibilitiesSupport team performance in identifying...

  • Financial Fraud Investigator

    2 weeks ago

    Kansas City, Missouri, United States Heartland Financial USA, Inc. Full time

    Job Title: Fraud AnalystHeartland Financial USA, Inc. is seeking a skilled Fraud Analyst to join our team. As a Fraud Analyst, you will play a critical role in identifying and investigating suspicious activity, ensuring the integrity of our financial systems, and maintaining compliance with regulatory requirements.Key Responsibilities:Monitor and analyze...

  • Customer Support Specialist

    3 days ago

    Kansas City, Missouri, United States Commerce Bank Full time

    About Working at Commerce BankAt Commerce Bank, we're committed to helping people find financial safety and success, and our Fraud Team plays a critical role in achieving this goal. As a Fraud Specialist, you'll be part of a dedicated team that works tirelessly to prevent and limit debit, consumer credit, and commercial credit card losses to the bank through...

  • Fraud Analyst

    1 month ago

    Kansas City, United States Zelis Healthcare Full time

    Overview: The Fraud Analyst will report to the Manager of the Fraud Team, under the Payee Identification and Network Security (PINS) department. The PINS department encompasses Zelis Payments' Fraud, Risk, and Identity Verification organization and centrally manages Fraud, Onboarding/Verifications, and Account Servicing for Zelis clients, addressing issues...

  • Fraud Analyst

    4 months ago

    Atlantic City, United States Hard Rock Digital Full time

    What are we building? Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social casino company in the world. We're building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behavior, and...

  • Credit Card Sales Professional

    2 weeks ago

    Salt Lake, Utah, United States Knewsales Group Full time

    Job OpportunityKnewsales Group is seeking a skilled Credit Card Sales Representative to join our team at the Salt Lake City International Airport.Key Responsibilities:Develop a thorough understanding of our client's financial products and services to effectively communicate their benefits to customers.Engage with passengers beyond security in the airport to...

  • Customer Support Specialist

    2 weeks ago

    Kansas City, Missouri, United States Commerce Bank Full time

    About Working at Commerce BankAt Commerce Bank, we're committed to helping people find financial safety and success. Our culture is built on the idea that our people are our greatest asset, and we're dedicated to creating an environment where everyone can grow and thrive.We're looking for a talented Customer Support Specialist to join our BankCard team. As a...

  • Java Developer

    3 days ago

    Rapid City, South Dakota, United States Bucher & Christian Consulting, Inc. dba BCforward Full time

    Job Title: Java DeveloperJob Summary:BCforward is seeking a highly motivated Java Developer to join the Fraud Claims and Credit Assistance Technology team. This team is working on an exciting project building out components for Claims Processing in relation to card fraud, as well as fraud monitoring. The ideal candidate will be able to communicate with...

  • ANALYST - PAYMENTS & FRAUD NJ

    4 weeks ago

    Atlantic City, United States Hard Rock Digital, LLC Full time

    Job DescriptionJob DescriptionOverviewWhat are we building?Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social casino company in the world. We’re building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer...

  • Payments and Fraud Specialist

    2 weeks ago

    Jersey City, New Jersey, United States Caesars Entertainment Full time

    Job Title: Payments and Fraud AgentWe are seeking a highly skilled Payments and Fraud Agent to join our team in Jersey City, NJ. As a Payments and Fraud Agent, you will play a critical role in reviewing transactions and evaluating player activity to identify suspicious activity.Key Responsibilities:Review and release transactions for customers within the...

  • Member Service Representative

    2 weeks ago

    Salt Lake, Utah, United States Mountain America Credit Union Full time

    Job SummaryAt Mountain America Credit Union, we are seeking a highly skilled and motivated Member Service Representative to join our team. As a Member Service Representative, you will be responsible for providing exceptional service to our members by assessing their needs, advising them on how to meet those needs, and assisting them with transactions and...

  • Payments and Fraud Specialist

    3 days ago

    Jersey City, New Jersey, United States Caesars Entertainment Full time

    Job DescriptionWe are seeking a skilled Payments and Fraud Agent to join our team in Jersey City, NJ. As a Payments and Fraud Agent, you will work with our team of fraud analysts reviewing withdrawals and evaluating player activity to identify suspicious activity. The work requires attention to detail and extensive and accurate documentation.Key...

  • Investigator for Insurance Claims

    1 week ago

    Salt Lake, Utah, United States Ethos Risk Services Full time

    Job Title: Investigator for Insurance ClaimsJob Description: We are seeking a skilled Investigator for Insurance Claims to join our team at Ethos Risk Services.Responsibilities:* Conduct recorded statements and interviews with claimants and witnesses* Investigate accident scenes and gather evidence* Research online and identify potential red flags*...

  • Senior Surveillance Investigator

    1 week ago

    Salt Lake, Utah, United States Ethos Risk Services Full time

    Job OverviewEthos Risk Services is expanding its team of Private Field Surveillance Investigators to investigate fraud and conduct covert surveillance in the field.We are seeking Experienced Licensed Investigators in the Salt Lake City, UT area to work in a fully remote position.As a Surveillance Investigator at Ethos Risk Services, you will conduct covert...

  • Investigator

    1 month ago

    Kansas City, United States Ethos Risk Services Full time

    Ethos Risk Services is continuing to expand our team of Private Field Surveillance Investigators!We are looking for Experienced Licensed Investigators in the Kansas City, KS area to investigate fraud and conduct covert surveillance in the field (from your vehicle).Ethos Risk is one of the largest and most respected fraud investigations businesses in the US....

  • Undergraduate Intern in Credit Risk Assessment

    2 weeks ago

    Salt Lake, Utah, United States American Express Full time

    You Lead the Way. We've Got Your Back. At American Express, we believe that with the right support, individuals and organizations can achieve remarkable progress. By joining our team, you become part of a diverse and global community dedicated to empowering our customers, communities, and each other. Here, you will have the opportunity to learn and grow,...

  • Investigator

    5 months ago

    Yuba City, United States Ethos Risk Services Full time

    Ethos Risk Services is continuing to expand our team of Private Field Surveillance Investigators!We are looking for Experienced Licensed Investigators THROUGHOUT NORTHERN CALIFORNIA to investigate fraud and conduct covert surveillance in the field (from your vehicle).Ethos Risk is one of the largest and most respected fraud investigations businesses in the...

  • Investigator

    5 months ago

    Yuba City, United States Ethos Risk Full time

    Investigator Yuba City, CA, USA 23-28 per hour Hourly Part Time Ethos Risk Services is continuing to expand our team of Private Field Surveillance Investigators ! We are looking for Experienced Licensed Investigators THROUGHOUT NORTHERN CALIFORNIA to investigate fraud and conduct covert surveillance in the field (from your vehicle). ...

  • Corporate Card Coordinator

    1 month ago

    Salt Lake City, United States BioFire Diagnostics, LLC Full time

    Want to see more? Find all job opportunities for both BioFire and bioMérieux worldwide by . Description Monitor late fees and past due balances for all T-Cards in 021 and 028 environments. Reconcile individual cardholder accounts as needed for 021 and 028. Compare Egencia bookings to acknowledgement forms to monitor unauthorized airfare...

Fraud Investigator, Credit Card

3 months ago

Salt Lake City, United States SoFi Full time

Employee Applicant Privacy Notice
Who we are:
Shape a brighter financial future with us.
Together with our members, we're changing the way people think about and interact with personal finance.
We're a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we're at the forefront. We're proud to come to work every day knowing that what we do has a direct impact on people's lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
The role:
We are seeking a talented and self-motivated Fraud Investigator to join our Fraud Operations team. Our candidate's main focus will be investigating SoFi's Credit Card fraud, specifically application fraud, account activity fraud, and fraud claims. An Investigation will include reviewing all SoFi products associated with the case (Credit Cards, Loans, Investment, and Checking/Savings). The Investigator will determine if the activity identified requires to file or not to file Suspicious Activity Reports. The ideal candidate will be able to advise and assist Management with creating and implementing strategic decisions, while driving business objectives.
What you'll do:

  • Conducts thorough investigations on identified and suspicious accounts within the specified systems. Ability to create a case file with documentation to support the final decision.
  • Monitoring of fraud claims to ensure the validity of the claim, which may include contacting merchants, and financial institutions and/or clarifying customer statements as necessary. Gathering appropriate documentation to support the final determination
  • Identify fraud trends, make recommendations for new strategies to prevent additional losses, and assume responsibility for special projects as assigned by Management
  • Review alerts/reports to detect unusual activity including writing narrative, and gathering supporting documentation
  • Ensure compliance with departmental standards and processes to increase production and accommodate work volumes
  • Assist Management with creating short-term and long-term plans identifying associated benefits of strategies that are to be developed to reduce fraud exposure
  • Builds and maintains thriving relationships between partners and vendors, cultivating a culture of collaboration, transparency, and mutual success
  • Fosters a culture of accountability, collaboration, speed, innovation, excellence, and a fun work environment while focusing on continuous improvment.


What you'll need:

  • 3+ years of relevant fraud investigation experience in the banking or financial services industry
  • Strong knowledge of credit cards while also having a working knowledge of check, ACH, wire, debit card, and other payment channels operating rules. Understanding of electronic crimes as they relate to card fraud and theft of credentials
  • Thorough understanding of credit card operations, regulations, industry trends & best practices.
  • Working knowledge of banking operations and applicable regulations
  • Must be able to establish peer relationships; communicate and work effectively with all levels within the organization/vendors/external financial institutions
  • Excellent project management, organizational, and negotiation skills are required
  • Excellent Skills in: time management, decision-making, judgment, problem-solving, and prioritization
  • Accepts responsibility, ownership, and accountability for work results and actions
  • Thrives in a high-volume, energetic, and team-focused environment


Compensation and Benefits
The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate's experience, skills, and location.
To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page
SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.
The Company hires the best qualified candidate for the job, without regard to protected characteristics.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
New York applicants: Notice of Employee Rights
SoFi is committed to embracing diversity. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.
Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.
Internal Employees
If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.