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Patient Registration Interviewer

3 months ago


Alamogordo, United States CHRISTUS Health Full time
Description
  • Answer practice phones and schedules patient appointments.
  • Accurately registers arriving patients for appointments and accurately gathers all necessary information.
  • Accurately scans/receives all required documents into patient’s account.
  • Faxes notifications to insurance companies that require it.
  • Pre-register via phone calls.
  • Assure prompt patient services with professional kind attitude.
  • Request medical records for new/referred patient.
  • Verify that appropriate insurance authorizations and/or referrals have been received and placed in patient records prior to patient visit.
  • Update patient information on a regular basis to include; address phone number and insurance information.
  • Assure that all forms in front office are updated and copied, to include new patient packets and patient charts.
  • Collects patient’s co-payments and outstanding balances at the time of service and posts to account and daily log.
  • Balances designated cash drawer at end of shift.
  • Assists patients with general insurance, billing and other inquiries they might have pertaining to their accounts or referred to certified patient tech.
  • Complies with set Policies and Procedures (i.e. nametag, dress code, parking, smoking, etc.)
  • Prepares charts for patient visit according to protocols.
  • Demonstrates communication skills necessary to interact with persons of varying age and/or cultures.
  • Answers telephone as assigned, routes calls or takes messages appropriately.
  • Supports the Mission and Philosophy of the hospital and the Department. Demonstrates an understanding and application of these policies.
  • Respects confidentiality.
  • Utilizes chain of command appropriately to resolve issues.


Requirements

Education

Required:

    High School

Licenses & Certifications

Preferred:

    C-Heartsaver