Inside Sales and Retention Representative II
4 weeks ago
Salary Range: $50,216.00 (Min.) - $62,770.00 (Mid.) - $75,324.00 (Max.)
Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members in five health plans, we make sure our members get the right care at the right place at the right time.
Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.
The Inside Sales and Retention Representative II is responsible for conducting targeted Medicare product outbound sales and retention campaign calls as well as meeting sales conversion and other metric goals. In addition to the outbound calling campaigns, the Representative in responsible for servicing inbound calls derived from marketing campaigns across all L.A. Care lines of business. This position is expected to support the call and lead flow sales model including generating leads for the external sales team if those opportunities can't initially be sold over the phone. This position is responsible for reaching minimum production goals established for this level in the Sales Compensation Program.
DutiesInbound Call Inquiries and Enrollment Support:
Handles inbound phone queues appropriately. Responsible for maintaining call control to ensure that the phone queues meet all defined service levels. Ensures that there is appropriate phone coverage during the department’s business hours. Maintains a high standard of customer service, product knowledge, and agent relationship management.
Outbound Product Education and Enrollment Activities:
Conducts outbound calls relevant to enrollment campaigns, requests for information from community events, provider offices, after-hour messages, and website inquiries. Provides back-up external event coverage for community health fairs and enrollment events.
Sales Data Management:
Ensures the integrity of data. Effectively utilizes the Customer Relationship Management (CRM) system to manage the sales referral pipeline and lead algorithm assignments. Enters Data accurately by following the Goldmine and QNXT guidelines. Responsible for maintaining the quality and integrity of the CRM database through constant training on upgrades on the CRM data database. Maintains a high proficiency of the internal and external systems. Demonstrates efficient use of internal proprietary systems, including but not limited to: CISCO, QMEIS, MEIS, QNXT, PDM, MARx, Member360, AEVS to pre-screen prospective members for all lines of business.
Product Sales Regulatory Compliance:
Adheres to compliance of Centers for Medicare and Medicaid Services (CMS), California Department of Health Care Services (DHCS), and L.A. Care's Regulatory Affairs & Compliance regulatory guidelines. Utilizes and adheres to approved scripts and contact guidelines when conducting outreach calls to potential enrollees and when acting as outward facing support for contracted General Agencies.
Monthly and Quarterly Product Sales Performance Goals:
Consistently meets the minimum organizational and departmental enrollment benchmarks for product growth campaigns and meets minimum monthly and quarterly performance and production standards for a Level II representative. Performance and production standards may be adjusted on a monthly, quarterly or annual basis as required to meet the department goals and objectives for all lines of business.
Perform other duties as assigned.
Duties Continued Education Required High School Diploma/or High School Equivalency CertificateEducation Preferred ExperienceRequired:
A minimum of 1 year of telesales experience.
Healthcare telesales experience.
Direct sales or healthcare related experience, preferably in the Medi-Cal, Commercial, or Medicare.
Product experience.
SkillsRequired:
Excellent interpersonal and client interaction skills with strong attention to detail and accuracy.
Ability to apply in-depth knowledge of product lines for positive outcomes for inbound call inquiries and outbound product education and enrollment activities.
Must possess excellent writing skills and calm/professional telephone presence.
Ability to multi-task; flexible and comfortable working in a fast paced environment and committed to meeting deadlines.
Great attitude, energy and enthusiasm are critical.
Proficient skills in Microsoft Word, Excel, PowerPoint and Outlook.
Ability to understand internal enrollment processes.
Must have a comprehensive skill set associated with the education and enrollment processes associated with our products.
Preferred:
Bilingual in one of L.A. Care Health Plan’s threshold languages is highly desirable. English, Spanish, Chinese, Armenian, Arabic, Farsi, Khmer, Korean, Russian, Tagalog, Vietnamese.
Required:
Ability to pass Medi-Cal Certification, and Medicare training certification within 90 days of hire.
Salary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market. The range is subject to change.
L.A. Care offers a wide range of benefits including
- Paid Time Off (PTO)
- Tuition Reimbursement
- Retirement Plans
- Medical, Dental and Vision
- Wellness Program
- Volunteer Time Off (VTO)
-
Inside Sales and Retention Representative II
4 weeks ago
Los Angeles, California, United States L.A. Care Health Plan Full timeSalary Range: $50, Min.) - $62, Mid.) - $75, Max.) Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation's largest publicly operated health plan. Serving more than 2 million members in five health plans, we make...
-
Los Angeles, United States L.A. Care Health Plan Full timeSalary Range: $55,245.00 (Min.) - $69,045.00 (Mid.) - $82,867.00 (Max.) Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million...
-
Inside Sales and Retention Representative III
2 weeks ago
Los Angeles, California, United States L.A. Care Health Plan Full timeSalary Range: $55, Min.) - $69, Mid.) - $82, Max.) Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation's largest publicly operated health plan. Serving more than 2 million members in five health plans, we make...
-
Inside Sales Representative
4 weeks ago
Los Angeles, United States Red Gate Management LLC. Full timeJob DescriptionJob DescriptionCannabis Employer is seeking resilient individual for an inside sales position. California laws and regulations have established new and high-demand career opportunities in the cannabis industry. We are seeking to expand our team with professional an ambitious individuals who are ready to begin their career in the fast-growing...
-
Inside Sales Representative
4 weeks ago
Los Alamitos, United States Nivagen Pharmaceuticals Full timeJob DescriptionJob DescriptionAbout the Company:Nivagen is a global company and serves an extraordinary purpose to make a difference in people's lives by discovering, developing, and delivering the most cost-effective generic prescription drugs and over the counter products for the North American market. For a decade, we have stayed true to a core set of...
-
Inside Sales Representative Bilingual
2 weeks ago
Los Angeles, United States Saint-Gobain Full timeThe Inside Sales Representative will be responsible for leveraging customer engagement opportunities (leads) from both inbound and outbound interactions to identify, develop, document, and appropriately route sales opportunities to product sales teams throughout Saint-Gobain North America. Inside Sales Representatives will work in a team selling atmosphere...
-
Inside Sales Representative Bilingual
3 weeks ago
Los Angeles, California, United States Saint-Gobain Full timeThe Inside Sales Representative will be responsible for leveraging customer engagement opportunities (leads) from both inbound and outbound interactions to identify, develop, document, and appropriately route sales opportunities to product sales teams throughout Saint-Gobain North America.Inside Sales Representatives will work in a team selling atmosphere...
-
Inside Sales Representative
1 month ago
Los Angeles, United States WebMD Full timeCompensation: $45,000 base, with top AEs consistently making $85,000+ in total compensation. Commissions paid monthly. *This role is hybrid (3 days a week in-office) during training. After 6 months, if a sales rep is meeting their metrics, they are eligible to be REMOTE full-time.* Our mission is to help consumers take an active role in managing their own...
-
Inside Sales Representative
4 weeks ago
Los Angeles, United States ELCO Lighting Full timeJob DescriptionJob DescriptionInside Sales Representative Location: Vernon, CaliforniaSummary: ELCO Lighting, a well-established lighting fixture manufacturing company in Los Angeles, is seeking a dynamic and highly motivated Sales Professional to join our team. We are looking for someone who is driven by consistent growth, excels in building loyal customer...
-
Inside Sales Representative
4 weeks ago
Los Angeles, United States ELCO Lighting Full timeInside Sales Representative Location: Vernon, California Summary: ELCO Lighting, a well-established lighting fixture manufacturing company in Los Angeles, is seeking a dynamic and highly motivated Sales Professional to join our team. We are looking for someone who is driven by consistent growth, excels in building loyal customer relationships, and has a...
-
Inside Sales Representative
6 days ago
Los Angeles, United States American Income Life AO - Kelechi Anele Full timeJob DescriptionJob DescriptionSales Superstars Wanted: Turn Passion into Profit!Our client is looking for a motivated and enthusiastic Full time Inside Sales Representatives to work remotely with their team. Are you a dynamic and results-driven sales professional ready to take the next step in your career? Then this role is for YOU!You will be required...
-
BMI Inside Sales Representative
4 weeks ago
Los Angeles, United States Ganahl Lumber Co Full timeJob DescriptionJob DescriptionBMI Inside Sales RepresentativeDo you love helping customers provide solutions? Do you love the opportunity to be a part of creating something special and the satisfaction of your creation? Do you enjoy contributing to the success and profitability customers? Ganahl Lumber Northridge currently has a BMI Inside Sales career...
-
Inside Sales Representative
5 days ago
Los Angeles, United States Builders FirstSource Full timeUnder direct supervision, provides sales and customer service activities primarily related to retail customers utilizing knowledge of sales techniques and industry knowledge. - Actively engages in selling company products/services and related items. - Provides material estimates and quotes for small packages (stairs, decks, fences, sheds, etc.). - Enters...
-
Inside Sales/Customer Service Representative
11 hours ago
Los Angeles, United States Jensen Precast Full timeInside Sales/Customer Service Representative - Granite Bay Job Details Level Experienced Job Location Sacramento - Sacramento, CA Position Type Full Time Salary Range $21.50 - $24.00 Hourly Travel Percentage None Job Shift Day Job Category Sales WHAT YOU’LL BE DOING The Inside Sales/Customer Service Representative is a key position in our Northern...
-
Sales Representative
4 days ago
Los Angeles, United States Empire Sales Group Full timeJob DescriptionJob DescriptionAre you prepared to embark on an exciting career opportunity?Do you possess exceptional communication skills and persuasive abilities?Are you eager to contribute to the future of customer interactions in Los Angeles?If your answer is a resounding "YES," we invite you to explore a remarkable opportunity with us. About Our...
-
Inside Sales Representative
1 day ago
Los Angeles, United States FloraFlex Corporation Full timeFloraFlex is a leading provider of innovative indoor gardening solutions. We specialize in creating high-quality products that help gardeners achieve optimal yields and maximum efficiency. Our products are designed to be easy to use and highly effective, making them ideal for both novice and experienced gardeners. At FloraFlex, we are committed to...
-
Inside Sales Representative
21 hours ago
Los Angeles, United States FloraFlex Corporation Full timeFloraFlex is a leading provider of innovative indoor gardening solutions. We specialize in creating high-quality products that help gardeners achieve optimal yields and maximum efficiency. Our products are designed to be easy to use and highly effective, making them ideal for both novice and experienced gardeners. At FloraFlex, we are committed to...
-
Broker Services Specialist Ii
1 month ago
Los Angeles, United States L.A. Care Health Plan Full timeBroker Services Specialist II **Job Category**:Administrative, HR, Business Professionals**Department**:Product Sales**Location**:Los Angeles, CA, US, 90017**Position Type**:Full Time**Requisition ID**:11129**Salary Range**: $55,245.00 (Min.) - $69,045.00 (Mid.) - $82,867.00 (Max.)- Established in 1997, L.A. Care Health Plan is an independent public agency...
-
Medical Device Sales Representative
2 days ago
Los Angeles, United States Sales Focus Inc. Full time**Sales Focus Inc**. is looking for a self-motivated **Medical Device Sales Representative** to sell medical devices to healthcare facilities in Los Angeles, California on behalf of our client, Synapse Biomedical. **About Synapse Biomedical** Our client, Synapse Biomedical (SBI), is dedicated to the research, development, and commercialization of...
-
Medical Device Sales Representative
2 days ago
Los Angeles, United States Sales Focus Inc. Full timeJob DescriptionJob DescriptionSales Focus Inc. is looking for a self-motivated Medical Device Sales Representative to sell medical devices to healthcare facilities in Los Angeles, California on behalf of our client, Synapse Biomedical.About Synapse BiomedicalOur client, Synapse Biomedical (SBI), is dedicated to the research, development, and...