Housekeeping Supervisor

3 weeks ago

Evanston, United States Hilton Garden Inn Chicago North ShoreEvanston Full time

Summary:                         

Responsible for the overall supervision of the housekeeping department.  Service-oriented, detail-oriented, team player. Goal-driven, and good relationship skills. Ability to multi-task.

HOTEL VALUES:  

This description of responsibilities is simply intended to provide basic guidance to outline a minimum standard of performance. 

The hotel values a LOU attitude, where an employee is encouraged to Lead, take Ownership and deal with situations of all kinds with a Sense of Urgency. While this document describes the general nature and level of work being performed by people assigned to this job, we encourage and expect our team to go above and beyond the minimum standards at all times to show concern and care for the guest, co-workers, and managers.  The hotel believes in a culture where team members help each other and work together in an environment where the most important task is providing exceptional service to guests, at all times. 

As a result, this is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of people in this job. 

Job Description:  To follow instructions of the housekeeping manager to maintain company standards of cleanliness throughout the rooms' section of the hotel. To supervise the section housekeepers and section housekeeping aides (house persons) assigned to the housekeeping team.  To relay information concerning the status of rooms to and from the housekeeping office as well as the front desk.  The essential duties and responsibilities of this position include the following (other duties may be assigned like cleaning rooms, public areas, back of the house cleaning):

Assigns work to Housekeep staff and trains staff in housekeeping duties. Addresses guests' complaints regarding housekeeping service or equipment. Reports need for room repairs to the housekeeper. Examines carpets, drapes, and furniture for stains, damage, or wear. Checks and counts linens and supplies and communicates needs to the housekeeper. Records inspection results and informs housekeeping staff of inadequacies. Verifies staffing is appropriate for business levels. Operates hotel property management system. Handles lost and found inquiries and all pertinent procedures. Checks vacant, expected departure, and discrepant rooms. Issues and inventories keys. Communicates with appropriate departments when necessary. Conducts pre-shift meetings. Cleans rooms and assists in the laundry when necessary. Inspects linen closets, storage areas.

Supervisory Responsibilities: Directly supervises hourly employees in Housekeeping.  Carries out supervisory responsibilities by the organization’s policies and applicable laws.  Responsibilities include training employees, planning, assigning, and directing work, rewarding and disciplining employees, addressing complaints, and resolving problems.

Qualifications:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  

Education and/or Experience:

Previous experience in a similar position is required. Requires a minimum of 1 year of supervisory experience.

Language Skills:  Must be able to communicate clearly with guests, customers, supervisors, and fellow employees.

Reasoning Ability: Must be able to analyze routine data to make appropriate judgments regarding the process of inspecting/cleaning guest rooms and supervisory duties.

Certificates, Licenses, Registrations: N/A

Physical Demands: Must be able to push/pull/lift to 50 pounds.  Job frequently requires the use of arms, hands, and fingers.  Requires walking, sitting, crouching, kneeling, standing.

Hours:  Due to the seasonal nature of the hospitality industry, and the fact that the hotel provides guest services 24 hours a day, 7 days a week, any employee may be required to work rotating shifts, night shifts, and/or overtime.  Also, depending on the season, hours may be reduced at any time.

NOTE:

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

Source: Hospitality Online

  • Lead Housekeeping Supervisor

    2 weeks ago

    Evanston, Illinois, United States TouchPoint Full time

    Become a Key Member of Our TeamWe are on the lookout for a Lead Housekeeping Supervisor to enhance our team at a healthcare environment. If you are dedicated to providing exceptional service and ensuring the comfort and safety of others, we encourage you to explore this opportunity with us.Position Overview:Oversee, mentor, and evaluate housekeeping...

  • Lead Housekeeping Supervisor

    2 weeks ago

    Evanston, Illinois, United States TouchPoint Full time

    Become a Key Member of Our TeamWe are on the lookout for a Lead Housekeeping Supervisor to enhance our team at a healthcare facility. If you are dedicated to excellence in service and have a strong commitment to the well-being of others, we encourage you to explore this opportunity with us.Position Overview:Oversee, mentor, and evaluate housekeeping...

  • Housekeeping Supervisor

    19 hours ago

    Evanston, Illinois, United States The Mather in Evanston Full time

    About the RoleWe are seeking a highly skilled and experienced Housekeeping Supervisor to join our team at The Mather in Evanston. As a key member of our housekeeping team, you will be responsible for ensuring the highest standards of cleanliness and service throughout our community.Key ResponsibilitiesLeadership and Supervision: Provide guidance and support...

  • Housekeeping Supervisor

    4 days ago

    Evanston, Illinois, United States The Mather in Evanston Full time

    About the RoleWe are seeking a highly skilled and experienced Housekeeping Supervisor to join our team at The Mather in Evanston. As a key member of our housekeeping team, you will be responsible for ensuring the highest standards of cleanliness and service throughout our community.Key ResponsibilitiesLeadership and Supervision: Provide guidance and support...

  • Housekeeping Operations Supervisor

    1 week ago

    Evanston, Illinois, United States Compass Group USA Full time

    Job SummaryAs an Executive Housekeeper, you will play a crucial role in ensuring the highest level of cleanliness and customer satisfaction in the housekeeping department at the Allen Conference Center. This position requires a strong leader who can motivate and guide a team to achieve exceptional results.Key Responsibilities:Maintain a high level of...

  • Cleaning Services Supervisor

    1 week ago

    Evanston, Illinois, United States The Mather in Evanston Full time

    Job SummaryWe are seeking a highly skilled and experienced Housekeeping Supervisor to join our team at The Mather in Evanston. As a key member of our housekeeping department, you will be responsible for ensuring the highest standards of cleanliness and service throughout our community.Key ResponsibilitiesLeadership and Supervision: Supervise and train...

  • Housekeeping Attendant

    2 months ago

    Evanston, United States Trulee Evanston Full time

    About Trulee Evanston: ** Flexible Schedules Required; Weekends Required ** Shift Available: 8am-430pm Tuesday - Saturday Love to make a difference in the lives of seniors? At Solera Senior Living we are led by our Core Values which guide our decision-making at every level of our company. We are looking for compassionate individuals who want to join our...

  • Concessions Operations Supervisor

    2 weeks ago

    Evanston, Illinois, United States Compass Group USA Full time

    Position Title: Concessions Operations SupervisorCompensation: $19.00/HourOverview: At Compass Group USA, we are dedicated to fostering a diverse and inclusive environment that drives our success. Join us in creating memorable experiences through exceptional service and quality food offerings.Job Summary: The Concessions Operations Supervisor is responsible...

  • Cleaning Services Associate

    2 weeks ago

    Evanston, Illinois, United States The Alden Network Full time

    JOB SUMMARYAs a vital member of the Housekeeping Department, you will be responsible for executing daily operations in alignment with established federal, state, and local standards, as well as facility policies under the guidance of the Housekeeping Supervisor.QUALIFICATIONSPreferred: High school diploma or equivalent.Minimum age requirement: sixteen (16)...

  • Cleaning Services Assistant

    2 weeks ago

    Evanston, Illinois, United States The Alden Network Full time

    JOB SUMMARYAs a vital member of the Housekeeping Department, you will engage in daily activities that uphold the highest standards of cleanliness and hygiene, adhering to all relevant federal, state, and local regulations, as well as facility policies under the guidance of the Housekeeping Supervisor.QUALIFICATIONSPreferred completion of high school...

  • Custodial Support Specialist

    2 weeks ago

    Evanston, Illinois, United States The Alden Network Full time

    JOB SUMMARY As a vital member of our team, you will be responsible for the daily operations of the Housekeeping Department, ensuring compliance with all applicable federal, state, and local standards, guidelines, and regulations as directed by the Housekeeping Supervisor.QUALIFICATIONSPreferred high school diploma or equivalent.Minimum age requirement of...

  • Certified Nursing Assistant Apprentice

    3 months ago

    Evanston, United States Covenant Living Communities and Services Full time

    JOB DESCRIPTION Making a difference in the lives of others – that’s what working at Covenant Living is all about. Our healthcare professionals have the opportunity each and every day to make a difference in the lives of older adults. From improving our residents’ quality of life, to creating peace of mind for them and their families, our team members...

  • Per Diem Certified Nursing Assistant-1

    1 month ago

    Evanston, United States Covenant Living Communities Full time

    We Are Inspired to Serve. Join us! Making a difference in the lives of others - that's what working at Covenant Living is all about. Our healthcare professionals have the opportunity each and every day to make a difference in the lives of older adults. From improving our residents' quality of life, to creating peace of mind for them and their families, our...

  • Home Care Aide

    4 months ago

    Evanston, United States Destiny Healthcare Services - Westchester Full time

    Job DescriptionJob DescriptionAs a Caregiver here at Destiny, you will assist residents with a variety of daily living activities in the comfort of their own homes - activities such as general housekeeping and laundry tasks; nutritious meal planning and preparation; and grocery shopping, to name a few. You will also provide something that is so important to...

  • Certified Nursing Assistant

    4 months ago

    Evanston, United States Alden Estates of Evanston Full time

    Alden Estates of Evanston - JOB SUMMARY:   Provides residents with daily nursing care in accordance with current federal, state, and local standards, guidelines and regulations, facility policies and as may be directed by the Charge Nurse, Supervisor, Assistant Director of Nursing, Director of Nursing or Administrator to ensure that the highest degree of...