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Housekeeping Operations Supervisor

2 months ago

Evanston, Illinois, United States Compass Group USA Full time
Job Summary

As an Executive Housekeeper, you will play a crucial role in ensuring the highest level of cleanliness and customer satisfaction in the housekeeping department at the Allen Conference Center. This position requires a strong leader who can motivate and guide a team to achieve exceptional results.

Key Responsibilities:
  • Maintain a high level of cleanliness in assigned areas, adhering to industry standards and company policies.
  • Participate in the recruitment and selection process for housekeeping staff, ensuring a diverse and skilled team.
  • Assist with scheduling and assigning work areas and project duties to housekeeping staff.
  • Plan and coordinate project work, ensuring timely completion and high-quality results.
  • Attend and participate in departmental staff meetings, training sessions, and development courses to stay up-to-date on industry best practices.
  • Provide guidance and motivation to employees, promoting a positive and productive work environment.
  • Participate in the facility's Quality Assurance Program, identifying areas for improvement and implementing changes.
  • Work with chemicals and equipment, adhering to safety protocols and guidelines.
  • Assign and monitor equipment use, cleaning, and maintenance, ensuring all equipment is clean and professional in appearance.
  • Assist housekeepers as needed, providing support and guidance to ensure exceptional customer service.
  • Perform other duties as assigned by management.
Preferred Qualifications:
  • 4 years of experience in support services, military, housekeeping, and/or facilities maintenance.
  • 1 or more years of supervisory/management experience.
  • Bilingual or Oracle experience.
  • Strong work ethic, intense drive, and initiative for quality and customer service.
  • Excellent written and oral communication skills.
  • Excellent problem-solving skills, both one-on-one and in group situations.
  • Ability to utilize a participative approach to managing staff.
  • Understanding of budgeting processes and awareness of profit and loss concepts.
  • Excellent administrative and organizational skills, with the ability to prioritize tasks.
  • Ability to function effectively under stressful conditions.
  • CRCST or any other applicable sterile processing certification is preferred.
  • Proficient computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet.
  • Associate's degree is preferred.