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Service Supervisor

2 months ago

Aurora, United States Tesla Full time
What to ExpectTesla's Service Shop Supervisors lead our Service Shop floor teams. In this role, you are responsible for managing a team of Technicians and ensuring they provide exceptional service while maintaining operational efficiency in our Service Centers.What You’ll Do
  • Lead, coach, and develop a highly engaged team of Technicians to achieve service output goals
  • Maintain appropriate shop records and inventories and manage smooth workflow in the Service Center
  • Serve as the process leader for shop activities, ensuring work standards are defined and systemically improved with input from Service Technicians and the rest of the Service Center team
  • Partner with Service Manager and other key stakeholders to establish targets for quality, speed, and cost in line with customer and business needs
  • Monitor to ensure that all employees comply with safety regulations and the Service Center's safety program
  • Work with employees to manage schedules and resolve technical and personnel problems
  • Conduct regularly scheduled one on one developmental meetings with team members to facilitate professional development and monitor team training requirements
What You’ll Bring
  • Bachelor's degree or equivalent experience
  • Prior leadership experience (1-3 years) in a service-focused industry preferred; automotive expertise is not required
  • Excellent communication, time-management, and problem-solving skills, and an ethical execution of Tesla standards
  • Excellent interpersonal and communication skills
  • Able to work a flexible schedule, including weekday and weekend overtime
  • Proficient with Microsoft Office Suite
  • Valid driver’s license required