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Executive Concierge

4 months ago

Miami, United States Crew Life at Sea Full time

- Serve as the main point of contact for VIP clients, providing exceptional service and anticipating their needs

- Coordinate and manage all aspects of the VIP client experience, including dining reservations, excursions, and special requests

- Build and maintain relationships with clients to ensure their satisfaction and loyalty

- Collaborate with various departments on board to ensure seamless execution of client requests

- Handle and resolve any client concerns or issues in a timely and professional manner

- Maintain accurate records of all client interactions and requests

- Stay up-to-date on all ship activities and events to provide clients with the most current information and recommendations

- Assist with special events and functions for VIP clients on board

- Act as a liaison between clients and on-shore concierge team to facilitate pre-trip planning and post-trip follow-up

- Continuously seek opportunities to enhance the client experience and provide feedback to improve our services

Qualifications:

- Minimum of 2 years of experience in a luxury hospitality or concierge role

- Excellent communication and interpersonal skills

- Strong organizational and time management abilities

- Ability to work well under pressure and manage multiple tasks simultaneously

- Detail-oriented with a focus on providing exceptional customer service

- Knowledge of luxury travel and destinations preferred

- Fluent in English, additional languages a plus

- Willingness to work flexible hours, including evenings and weekends

- Must be able to pass a background check and obtain necessary travel documents

Join our team and be a part of creating unforgettable experiences for our VIP clients on board luxury cruise ships. Apply now to become an Executive Concierge with Crew Life at Sea.

Hospitality|Hotel