Complex Scheduler

3 weeks ago

Minneapolis, United States University of Minnesota Physicians Full time
Why M Physicians?

Regardless of role, we recognize that every member of our team is vital The Complex Scheduler is responsible for scheduling and coordinating multiple services including but appointments, imaging, labs, procedures, surgeries, and treatments. The Scheduler also collaborates with providers, clinic staff, schedulers, across multiple different departments, locations, and outside organizations (when needed) to ensure services are timed, coordinated, and sequenced appropriately and all associated activities are complete.

Our Cardiology Clinics supports a wide variety of patients with their cardiac needs. This includes preventative care, coronary artery disease, hypertension, heart failure, atrial fibrillation and more. We have a large group of providers that work closely with the RN's, clinical support staff, scheduling staff and more to provide excellent patient care.We are excited to add an individual to our clinic who enjoys being part of a team and has a passion for caring for patients

What you will do as a Complex Scheduler:
  • Serves as a single point of contact for coordinating appointments, procedures/surgeries, labs, imaging, or treatments
  • Accurately navigates and translates complex service protocols, tools, standard work, and information to ensure appropriate services are delivered
  • Identify potential issues that could complicate care (i.e. insurance issues, adherence concerns)
  • Collaborate with patients, caregivers, providers, schedulers, and other care team members to ensure: Appointments, labs, imaging are prioritized and sequenced appropriately, patient has followed through on their labs, imaging, and appointments, medical records (results, office notes, etc) are received on time and available to the provider/care team
  • Provides patients with correct information related to their scheduled appointments, procedures, or tests, and in response to any associated questions they might have.
  • Prepares, manages, and updates the daily schedule/calendars for physicians who deliver care (procedures, surgeries, clinic appointments) at different locations such as outreach clinics, hospitals, procedure centers.
  • Review and respond to patient messages sent to the Epic in-box or through MyChart.

What you will need:

  • Highschool diploma or GED
  • Two years' experience, in a healthcare setting/practice:
  • Completing scheduling and registration of appointments
  • Templating schedules in Epic
  • Providing administrative medical support
  • Using basic medical terminology

Location: Clinics and Surgery Center, 909 Fulton St. SE, Minneapolis MN

Hours: 1.0 FTE, 40 hours week

Benefits: This is a fully benefit eligible position: Competitive wages, Healthcare (including vision & dental), 401K, parking & tuition assistance and more

University of Minnesota Physicians (M Physicians), a non-profit organization headquartered in Minneapolis, seeks motivated individuals for both clinical and non-clinical roles to drive innovation in health and medicine. Our inclusive culture offers competitive salaries, excellent benefits, and the opportunity for career development in the exciting field of health care to over 1,200 physicians, 300 advanced practice providers, and 2,200 health professionals and staff across Minnesota and beyond.

Join us on a mission to advance medicine.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.


UMPhysicians is an Equal Opportunity/Affirmative Action/Military Friendly employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, sexual orientation, age, marital status, status with regard to public assistance, disability, or status as a protected veteran.

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