eCommerce Payments Solutions Manager

Found in: beBee S US - 2 weeks ago

Palo Alto, United States JPMorgan Chase Full time
Be a leader in solutioning, collaborate closely with the Sales teams to deliver tailor-made product solutions that meet clients' needs. Leverage your problem-solving skills to thrive in a fast-paced environment and drive customer-centric strategies.

As a Payments Solutions Manager in the Corporate & eCommerce Sales team, you are an integral part of a team that defines and configures complex solutions for key client relationships and prospect opportunities in partnership with Sales. You are responsible for acting as the voice of the customer by understanding their needs and communicating feedback to the Product teams.

Job responsibilities

  • Leads solutioning and strategic sales for new and prospective Tech/Fintech clients. Drive the adoption of new and existing product offerings and capabilities while defining and configuring optimal solutions that address clients' needs and objectives
  • Serves as a subject matter expert on a defined set of Payments Solutions with a deep understanding of our clients' needs and current Tech and Fintech industry trends
  • Supports Sales in pricing, pipeline planning, account planning, and upskilling the team on product knowledge by collaborating on training and collateral materials
  • Engages with client teams to better understand pain points and refine solutions while regularly communicating critical client feedback to Product teams to inform the strategic product roadmap
  • Identifying new business opportunities in rapidly evolving market, partnering closely with internal stakeholders in managing all pipeline activities around this; ensure similar sales focus in more traditional industries as they move into eCommerce/Tech space
  • Coordinate with Sales, Corporate Bankers and Investment Banking Sales for proactive client engagement; develop and present client relevant and thoughtful solution presentations aligned with Technology, Media & Telecom growth strategy
  • Engage with clients to better understand pain points and refine solutions while regularly communicating critical client feedback to Product teams to inform the strategic product roadmap
  • Partner with sales & product management to create compelling segment specific value propositions for solutioning and proposals that will also drive marketing efforts
  • Enable broader sales teams through sharing of best practices and scaling up Technology, Media & Telecom knowledge
  • Represent product offering and value proposition in industry events such as Money 20/20, AFP and JP Morgan organized events such as Client advisory forums
  • Coordinate with Solutions Heads from other regions to ensure global client coverage focusing both on in-bound and out-bound client opportunities


Required qualifications, capabilities, and skills

  • 5+ years of experience or equivalent expertise in problem-solving across multiple teams and a cluster of products
  • Extensive experience working in a sales cycle and engaging with clients on a regular basis
  • Experience modifying preconfigured solutions to meet complex problems
  • Demonstrated prior experience working in a highly matrixed and complex organization
  • Deep knowledge of transaction banking, cross-border payments, FX and Channels, merchant acquiring, and the evolving wholesale and retail eCommerce payments space
  • Executive-level presence necessary to lead discussions and advise C-suite client leaders, understanding their most complex operational and financial pain points and developing holistic solutions to address these areas
  • Ability to synthesize large amounts of complex information into crisp recommendations; present and defend recommendations to a variety of senior audiences
  • Exceptional writing, verbal communication and client facing skills
  • Exceptional interpersonal skills and ability to forge strong internal partnerships
  • Able to work under direct portfolio growth targets, in a competitive environment


Preferred Qualifications, Skills and Capabilities

  • Experience supporting the commercialization of new solutions
  • Prior experience in Fintech


About us

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veteran

About the Team

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

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