Freelance Customer Service Representative
4 weeks ago
Title: Freelance Customer Service Representative
Location: Jersey City, NJ
Start: ASAP
Duration: Temp to Perm
Hours: Fulltime
Pay: $18-$22/hour Hourly rate is commensurate with experience and is an estimated range provided by JBC.
Job Description:
- Provide exceptional online customer service support via live chat, phone, and email
- Manage customer cases providing support and information regarding eCommerce products, stock availability, order inquiries, returns, exchanges and shipping information
- Knowledgeable in company policies and procedures including after sales policies and repair case management
- 1-2 years of previous retail, call center or hospitality experience
- Luxury eCommerce sales and customer service experience preferred with a keen understanding of luxury needs and expectation
- Proficient in Microsoft suite, Shopify, Zendesk and Salesforce
Attach a resume file. Accepted file types are DOC, DOCX, PDF, HTML, and TXT.
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