Ride Plan Optimizer
4 weeks ago
Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.
We operate multiple paratransit services across the U.S. and are committed to offering reliable and efficient transportation solutions for individuals with special mobility needs. Our focus is on maintaining high standards of service, ensuring punctuality, and providing a frictionless experience for our passengers.
As a Ride Plan Optimizer, you will be involved with every component of our game-changing paratransit transit deployments - from initial setup, daily process execution and continuous improvement, to our highest priority - serving the drivers who make our services possible and getting our riders where they need to go
Ride Plan Optimizers like you are the masterminds behind day-of ride plan adjustments to respond to unexpected events like vehicles going out of service or drivers calling out sick at the last minute to ensure 100% of rides are served on time. As a Ride Plan Optimizer you therefore play a critical role in ensuring rides across the U.S. are served with the highest quality possible. The ideal candidate will love brain teasers, have strong analytical skills, and operate calmly under pressure.
Note: this is a shift-based position requiring availability in early mornings (beginning 4AM Eastern Time) or late-nights (until 2AM Eastern Time). This is a contract position through our partner, HireArt.
What You'll Do:
Maintain and enhance a service's On-Time Performance by proactively identifying and resolving issues that may prevent drivers from reaching assigned riders on schedule. Optimize a service’s manifest (“ride plan”) with the aim of ensuring all rides can be completed with the available fleet, identifying late rides and reallocating to available drivers to ensure an on-time arrival Proactively identify changes in same-day driver schedule changes and trigger front line outreach to drivers for shift extensions or new shifts Ensure no rider is left behind by escalating to supervisors when no solutions are found for riders not assigned to drivers Coordinate with scheduling and front line teams to ensure effective communication to riders where relevant Propose and implement improvement strategies to optimize ride plans, ensuring better alignment of rides with driver shifts. Lead a night-before ride plan process and preparation to ensure rides correctly assigned to drivers and vehicles Recommend technological solutions or process enhancements to improve operational efficiency. Respond to service issues and implement corrective actions in a timely manner. Participate in training and development programs to stay updated with industry best practices and advancements in paratransit operations. Travel to Via’s markets to provide support/training on ride plan optimization to personnel on a short-term basisWho You Are:
Tech-savvy; strong computer and technical skills, including experience with numerous software programs (including video games) and the more standard Microsoft Office, the Google Suite. CRM tools like Salesforce are a plus Strong mental acuity and analytical problem-solving skills, with a love of brain teasers and/ or computer games A comfortable multitasker who enjoys live operations and can quickly prioritize and switch between tasks. A clear communicator with excellent reading comprehension and writing skills A well-rounded team player who takes ownership of (and pride in) your work An entrepreneurial spirit with strong work ethic Dynamic; willing to wear multiple hats and work on projects of all types An action-oriented executor: you take initiative to solve problems and get the job doneCompensation and Benefits:
Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable Salary Range: $19 - $21 per hourWe’re Via, and we build technology that changes the way the world moves. We pioneered the TransitTech category to ensure that the future of transportation is shared, dynamic public mobility — the kind that reduces carbon emissions across congested cities, minimizes reliance on private cars, and provides everyone with accessible, efficient, and affordable ways of getting around.
We created the first end-to-end TransitTech solution for cities and transit agencies, offering world-class software, service design, and operational expertise to fundamentally improve the way the world moves.
Via was founded with the guiding principle that we go further when we go together. We are dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. All backgrounds, identities, and voices are welcomed and celebrated at Via.
Ready to join the ride?
Via is an equal opportunity employer.
-
Ride Plan Dispatcher
4 weeks ago
Detroit, United States Via Full timeVia is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. We operate multiple paratransit services across the U.S. and are committed to offering reliable and efficient transportation solutions for individuals...
-
Ride Plan Dispatcher
19 hours ago
Detroit, United States Via Full timeVia is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. We operate multiple paratransit services across the U.S. and are committed to offering reliable and efficient transportation solutions for individuals...
-
Search Engine Optimization Manager
1 week ago
Detroit, United States Lambert Full timeLambert by LLYC is seeking for a SEO Manager to join our team and coordinate and be involved in the day-to-day SEO strategy of our clients. The ideal candidate is someone who is passionate about their work and has the ability to make decisions autonomously, leading the coordination of the day-to-day department. Responsibilities: You will be part of our...
-
Search Engine Optimization Manager
18 hours ago
Detroit, United States Lambert Full timeLambert by LLYC is seeking for a SEO Manager to join our team and coordinate and be involved in the day-to-day SEO strategy of our clients. The ideal candidate is someone who is passionate about their work and has the ability to make decisions autonomously, leading the coordination of the day-to-day department. Responsibilities: You will be part of our...
-
Search Engine Optimization Manager
1 week ago
Detroit, United States Lambert Full timeLambert by LLYC is seeking for a SEO Manager to join our team and coordinate and be involved in the day-to-day SEO strategy of our clients. The ideal candidate is someone who is passionate about their work and has the ability to make decisions autonomously, leading the coordination of the day-to-day department.Responsibilities:You will be part of our global...
-
Customer Service Representative
8 hours ago
Detroit, United States via.com Full timeVia is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint - we've got huge goals. As a Customer Service Representative, you will manage key aspects of our day-to-day transit operations. You - along with your teammates - will be the go-to person...
-
CDL A Truck Driver
3 weeks ago
Detroit, United States Rouse Trucking Full timeJob DescriptionJob DescriptionAverage $1400-$1700 per week based on experience and performance. 3-month drivers accepted upon approval. No Touch Freight.Details: CDL-A/Class A Truck DriverHiring Area: Detroit, MIStates you will drive and deliver: 48 states with a good portion of the freight being delivered East of I-35Averages:2500+ Miles per week$1,400 to...
-
CDL A Truck Driver
4 hours ago
Detroit, United States Rouse Trucking Full timeJob DescriptionJob DescriptionAverage $1400-$1700 per week based on experience and performance. 3-month drivers accepted upon approval. No Touch Freight.Details: CDL-A/Class A Truck DriverHiring Area: Detroit, MIStates you will drive and deliver: 48 states with a good portion of the freight being delivered East of I-35Averages:2500+ Miles per week$1,400 to...
-
Detroit, United States American Driver Full timeJob DescriptionJob DescriptionCDL A Drivers Dedicated regional $1850 weekly Home on Weekends We're on the lookout for dedicated truck drivers ready to join our tight-knit team. When you roll with us, you'll enjoy the perks of home time every week for a 34-hour reset. Plus, we'll get you up to speed with our hands-on, one-week ride-along program,...
-
Diagnostics Sales Developer
2 weeks ago
Detroit, United States Snap-on Full timeOverview The successful candidate will be responsible for the demonstration, training and sale of advanced Diagnostic equipment to our Franchisees and customers. The successful candidate will be experienced in automotive diagnostics and have previous sales experience. The successful candidate must have a good understanding of electronic equipment, be...
-
Diagnostics Sales Developer
4 days ago
Detroit, United States Snapon Full timeOverview The successful candidate will be responsible for the demonstration, training and sale of advanced Diagnostic equipment to our Franchisees and customers. The successful candidate will be experienced in automotive diagnostics and have previous sales experience. The successful candidate must have a good understanding of electronic equipment, be...
-
Diagnostics Sales Developer
13 hours ago
Detroit, United States Snap-on Full timeOverview The successful candidate will be responsible for the demonstration, training and sale of advanced Diagnostic equipment to our Franchisees and customers. The successful candidate will be experienced in automotive diagnostics and have previous sales experience. The successful candidate must have a good understanding of electronic equipment, be...
-
Territory Sales Manager
3 weeks ago
Detroit, United States Culture Pop Soda Full timeCULTURE POP SODA is looking for an experienced beverage territory sales leader for the Detroit, MI Area This is an opportunity to join an exciting, fast growing brand and a team of people who are reinventing carbonated soft drinks. Culture Pop has built a culture of excellence and we are looking for the next great teammate. Culture Pop is a leader in the...
-
Territory Sales Manager
4 weeks ago
Detroit, United States Culture Pop Soda Full timeCULTURE POP SODA is looking for an experienced beverage territory sales leader for the Detroit, MI Area This is an opportunity to join an exciting, fast growing brand and a team of people who are reinventing carbonated soft drinks. Culture Pop has built a culture of excellence and we are looking for the next great teammate. Culture Pop is a leader in the...
-
Territory Sales Manager
3 weeks ago
Detroit, United States Culture Pop Soda Full timeCULTURE POP SODA is looking for an experienced beverage territory sales leader for the Detroit, MI Area This is an opportunity to join an exciting, fast growing brand and a team of people who are reinventing carbonated soft drinks. Culture Pop has built a culture of excellence and we are looking for the next great teammate.Culture Pop is a leader in the...
-
Territory Sales Manager
4 weeks ago
Detroit, United States Culture Pop Soda Full timeCULTURE POP SODA is looking for an experienced beverage territory sales leader for the Detroit, MI Area This is an opportunity to join an exciting, fast growing brand and a team of people who are reinventing carbonated soft drinks. Culture Pop has built a culture of excellence and we are looking for the next great teammate.Culture Pop is a leader in the...
-
Territory Sales Manager
6 days ago
Detroit, United States Culture Pop Soda Full timeCULTURE POP SODA is looking for an experienced beverage territory sales leader for the Detroit, MI Area This is an opportunity to join an exciting, fast growing brand and a team of people who are reinventing carbonated soft drinks. Culture Pop has built a culture of excellence and we are looking for the next great teammate.Culture Pop is a leader in the...
-
ACOS Diagnostic Radiology
1 week ago
Detroit, United States Veterans Health Administration Full timeVA offers a comprehensive total rewards package. VHA Physician Total Rewards. Education Debt Reduction Program (Student Loan Repayment): Approved Learn more. Recruitment/Relocation Incentive (Sign on bonus): Authorized Pay: Competitive salary, annual performance bonus, regular salary increases Paid Time Off: 50-55 days of paid time off per year (26...
-
ACOS Diagnostic Radiology
1 week ago
Detroit, Michigan, United States Veterans Health Administration Full timeVA offers a comprehensive total rewards package. VHA Physician Total Rewards.Education Debt Reduction Program (Student Loan Repayment): Approved Learn more.Recruitment/Relocation Incentive (Sign on bonus): Authorized Pay: Competitive salary, annual performance bonus, regular salary increasesPaid Time Off: 50-55 days of paid time off per year (26 days of...
-
ACOS Diagnostic Radiology
12 hours ago
Detroit, Michigan, United States Veterans Health Administration Full timeVA offers a comprehensive total rewards package. VHA Physician Total Rewards.Education Debt Reduction Program (Student Loan Repayment): Approved Learn more.Recruitment/Relocation Incentive (Sign on bonus): Authorized Pay: Competitive salary, annual performance bonus, regular salary increasesPaid Time Off: 50-55 days of paid time off per year (26 days of...
