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Onsite Florida Blue Center Sales Consultant, Bilingual

4 months ago

Hialeah, United States Florida Blue Full time

Get to know us

Florida Blue, a GuideWell Company, has been providing insurance to residents of Florida for 75 years. Driven by its mission of helping people and communities achieve better health, the company serves more than five million healthcare members across the state.

We are looking for exceptional people who will bring our mission to life and succeed by putting the member first. Friendly and outgoing sales-centered individuals that are passionate about helping others achieve their healthcare goals

 

Important to Know

 

  • OnSite at our Hialeah Florida Blue Center: 1001 W 49TH St. Ste 8 Hialeah, FL 33012
  • Hours of Operation: Monday – Friday 9:00 a.m. – 7:00 p.m. Rotating Saturdays from 9:00 a.m. – 4:00 p.m.
  • State of Florida 2-40 license or the license must be retained within 60 days

 

What Will You Be Doing

 

SALES OPERATIONS

  • Provide consultative sales and service experience for customers seeking information and education on available products to support health, wellness, and income protection. 
  • Use web-based tools and sales systems to analyze prospective customer needs and match to appropriate company products and services.
  • Conduct plan comparison and analysis for new or existing members seeking new solutions.
  • Present and explain recommended products, benefits, features, and alternatives.
  • Ensure new customers receive orientations/information regarding self-service and shopping tools, incentives and value-added features and information.
  • Promote the additional services available to members through the center clinicians and service consultants.
  • Cross-sell multiple product sets to deliver additional value to members and the enterprise.
  • Utilize face-to-face, telephonic, and electronic methods to respond to customer requests for information, quotes, and/or to process sales.
  • Consistently meet/exceed production targets, effectiveness measurements, and customer satisfaction scores.
  • Generate and act upon leads for new sales and member retention.
  • Using lead management tools, perform daily outbound calls and lead management tactics to previous or prospective customers to drive sales.
    Perform outbound call campaigns to company generated sales leads.
  • Perform outbound call campaigns for the Under 65 and Over 65 segment
  • Generate referrals from existing client base through proactive outreach, relationship building, and delivering a best-in-class experience.
  • Identify and contact at-risk customers; develop and execute retention strategies with solutions that meet customer needs.
  • Set appointments for sales and member retention visits through various campaigns.
  • Maintain an ongoing relationship with previous customers to drive retention and loyalty.
  • Follow standard operating procedures to effectively disposition, track, and record outcomes of work efforts.
  • Help facilitate enrollment or education meetings with prospective or existing customers within the retail center and within community settings.
  • Gain personal understanding of targeted groups’ products, services and features.
  • Conduct formal and informal sessions, individually or within small groups, providing information and answering questions to ensure customers understand products, benefits and tools, and how to use them.
  • Track and report enrollment support activities and outcomes.

COMMUNITY ENGAGEMENT + BUSINESS DEVELOPMENT

  • Develop and execute a personal business development plan inclusive of internal and external community engagement tactics to support individual and team goal attainment throughout the year.
  • Perform local grassroots marketing, networking, event activation, and relationship building outside of the center to drive growth and advance the company mission.
  • Build and foster relationships with key constituents, organizations, networking groups, etc. to build community awareness of the center services.
  • Travel to employer groups to provide onsite enrollment assistance to individuals requiring individual coverage.
  • Meet/exceed monthly targets for community engagement work and effectively record, track, and measure the impact to build or adjust future plans.
  • Support Field Marketing, Local Market Presence, and Foundation initiatives to drive greater brand awareness and market share for the enterprise.

CENTER OPERATIONS

  • Provide support for special events and projects (e.g., seminars, appearances, promotional events, clinical programs) for the general public in the Retail Center.
  • Help ensure all customers (walk-in, telephonic or electronic) are warmly greeted, their needs are assessed quickly and they are referred to the appropriate setting, person, information or tools to address their needs.
  • Host Customer Video Appointments
  • Consistently follow standard procedures to track key visitor information to support ongoing operational analysis, continuous improvement, and operational enhancements.
  • Provide informational tours to individuals or small groups explaining the value of the retail center to the community.
  • Support and build a team atmosphere where company values are demonstrated daily while working to fulfill the enterprise mission.
  • Sell and enroll select products (access, add-ons) when sales reps are unavailable and during peak sales times
  • Provide product information and encourage sales receptivity when sales reps are not immediately available for a sales opportunity
  • Perform outbound call campaigns for Under 65 and Over 65 segments as needed
  • Cross-promote and identify opportunities for members to participate in value added services and programs available within the retail location.
  • Serve as direct contact and subject matter expert for questions from the public or existing members related to Health Care Reform

What We Require

 

  • 2+ years related work experience. Experience Details: Experience in a retail sales environment
  • High school diploma or GED
  • Required Licenses and Certifications
  • State of Florida 2-40 license 60 Days
  • Excellent verbal and written communication skills.
  • Proficient with MS Word, Excel, PowerPoint, Internet and web-based tools.
  • Work flexible hours to include evenings, weekends and holidays.
  • Demonstrated ability to meet/exceed sales targets.

 

What We Prefer

 

  • Experience in insurance industry, physician's office, hospital, or other position in health care industry
  • Experience in store/retail management
  • Experience with financial products or services
  • Bilingual – Spanish
  • Associates Degree

 

When you become part of the GuideWell family, you help bring our mission to life by helping people and communities achieve better health.

General Physical Demands:
Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally.

 

What We Offer

As a Florida Blue employee, you will thrive in our Be Well, Work Well, GuideWell culture where being well as an individual, and working well as a team, are both important in serving our members and communities. 

To support your wellbeing, comprehensive benefits are offered. As an employee, you will have access to:

  • Medical, dental, vision, life and global travel health insurance
  • Income protection benefits: life insurance, Short- and long-term disability programs
  • Leave programs to support personal circumstances
  • Retirement Savings Plan includes employer contribution and employer match
  • Paid time off, volunteer time off, 10 holidays and two flexible Well-Being days
  • Additional voluntary benefits available; and comprehensive wellness program


Employee benefits are designed to align with federal and state employment laws. Benefits may vary based on the state in which work is performed. Benefits for intern, part-time and seasonal employees may differ.

Salary

To support your financial wellbeing, we offer competitive pay as well as opportunities for incentive or commission compensation. We also conduct regular annual reviews with pay for performance considerations for base pay increases.

Typical Hourly Pay Range: $20 - $25

Hourly Pay Range: $20 - $33

Final pay will be determined with consideration of market competitiveness, internal equity, and the job-related knowledge, skills, training, and experience you bring.

 We are an Equal Opportunity/Protected Veteran/Disabled Employer committed to creating a diverse, inclusive, and equitable culture for our employees and communities.