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Program Analyst

3 months ago

Washington, United States Federal Emergency Management Agency Full time

What will I do in this position if hired?

This position is being hired in compliance with the Hermit's Peak/Calf Canyon Fire Assistance Act to staff the Hermit's Peak/Calf Canyon Fire Claims Office within FEMA.

In this Program Analyst position, you will serve as an analyst and advisor to management and other entities on the day to day operations of claims offices and related resources and activities, as well as the receipt, processing and payment of recovery claims resulting from the Hermits Peak and Calf Canyon Fires, and communications and customer service across stakeholders.

Typical assignments include:

Using qualitative analysis and knowledge of FEMA programs to analyze and track all incoming Hermit's Peak tasks from assignment to completion.
Managing and prioritizing requests for information from internal and external stakeholders and partners.
Coordinating requests for Hermit's Peak leadership participation in meetings, briefings, interviews, and other appearances.
Ensuring consistent messaging and timely response for all received inquiries.
Identifying and evaluating inquiry trends to inform directorate priorities and initiatives.
Assisting in providing direction and guidance to other members of the team.

What else do I need to know?

This position will be hired into a temporary 2-year, excepted service appointment. Appointments may be renewed based on workload, funding, and supervisory approval.

FEMA is committed to ensuring that its workforce reflects the diversity of the nation. At FEMA, our workforce includes the many identities, races, ethnicities, backgrounds, abilities, ages, cultures, and beliefs of the people we serve. To learn about FEMA's ongoing diversity and inclusion efforts, reasonable accommodation process, and the FEMA Core Values, please visit www.fema.gov.