Team Lead, IT Customer Services

3 months ago

Troy, United States Magna International Inc. Full time
#jobreq_print_container div { line-height: 14px; } #jobreq_print_container div span { font-size: 12px; } About us

We see a future where everyone can live and move without limitations. That’s why we are developing technologies, systems and concepts that make vehicles safer and cleaner, while serving our communities, the planet and, above all, people.

 

Forward. For all.

 

Group Summary

Magna is more than one of the world’s largest suppliers in the automotive space. We are a mobility technology company built to innovate, with a global, entrepreneurial-minded team. With 65+ years of expertise, our ecosystem of interconnected products combined with our complete vehicle expertise uniquely positions us to advance mobility in an expanded transportation landscape.

 

About the Role

We are seeking an experienced and highly motivated Customer Service Team Lead to lead our team of IT professionals responsible for providing technical support to our employees. The ideal candidate will be responsible for all IT operations at a site, supporting users and overseeing the daily operations of the Deskside Support team, and ensuring that all incidents and requests are managed effectively and in a timely manner. The Team Lead will also be responsible for driving continuous improvement of our support processes and user experience. The Team Lead is responsible for applying global Customer services standards to the region and is part of the Global Customer services team.

Your Responsibilities

•    Manage a team of Deskside Support technicians, providing guidance and support as required
•    Provide technical support to end-users, diagnosing and resolving hardware, software, and connectivity issues
•    Ensure that all incidents and requests are resolved in accordance with defined SLAs
•    Monitor team performance and identify areas for improvement
•    Drive continuous improvement of support processes, tools, and techniques
•    Develop and maintain excellent relationships with all stakeholders, including end-users, management, and other IT teams
•    Provide regular reports on team performance and KPIs
•    Ensure that team members are trained and equipped to deliver a high standard of support
•    Develop and maintain documentation related to support processes, tools, and techniques
•    Participate in the development of IT strategies and roadmaps
•    Serve as IT point of contact and participate in evaluation and recommendation of any new IT assets for the site
•    Serve as liaison and oversight for any outsourced IT service that is provided by global IT and has been approved by Divisional IT Management
•    Advise on the budget for their area of responsibility  
 

Who we are looking for

•    At least 5 years of experience in a similar role with a team of Deskside Support technicians or other IT area technicians
•    Strong technical knowledge of desktop hardware, operating systems, and software applications
•    Excellent communication and interpersonal skills
•    Proven track record in delivering high-quality customer service
•    Strong leadership skills
•    Ability to work well under pressure and in a fast-paced environment
 

Your preferred qualifications

•    Knowledge of ITIL and IT service management processes is a plus
•    Able to think tactically and strategically
 

What we offer

At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.

Site Benefits

A detailed overview of our benefits will be provided during the recruitment process. 

Awareness. Unity. Empowerment.

At Magna, we believe that a diverse workforce is critical to our success. That’s why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email to comply with GDPR requirements and your local Data Privacy Law.

  • Team Lead, IT Customer Services

    2 months ago

    Troy, United States Magna International Full time

    About us We see a future where everyone can live and move without limitations. That's why we are developing technologies, systems and concepts that make vehicles safer and cleaner, while serving our communities, the planet and, above all, people. Forward. For all. Group Summary Magna is more than one of the world's largest suppliers in the automotive space....

  • Customer Service Team Lead

    3 months ago

    Troy, United States ITW Full time

    Company Description Hobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,700 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best customer service, give back to the...

  • Customer Service Team Lead

    15 hours ago

    Troy, Ohio, United States Hobart Service Full time

    Job DescriptionThis position is responsible for tactical day-to-day work instructions while leading a team of non-exempt employees to provide exceptional customer service by responding to customer inquiries, complaints, and orders for the organization's products and/or services.Key Responsibilities:Customer Service Management: Efficiently and effectively...

  • Customer Care Team Lead

    3 months ago

    Troy, United States ITW Full time

    Company Description Hobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,800 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best customer service, give back to the...

  • Lead Customer Service Coordinator

    2 weeks ago

    Troy, Michigan, United States Planet Fitness Full time

    Join Our Dynamic Team as a Shift LeadWe are looking for a dedicated Shift Lead to become a vital part of our enthusiastic team at Planet Fitness. This role is essential in maintaining our commitment to providing an exceptional experience for our members and guests.Why Choose Planet Fitness?Opportunities for professional growth within a thriving...

  • Customer Service Representative

    1 month ago

    Troy, United States Kelly Services, Inc. Full time

    Seeking a highly skilled and enthusiastic Customer Service Representative to join the team at 1-800 HANSONS. As a Customer Service Representative, you will be responsible for providing exceptional customer service to clients. You will have the opport Customer Service, Customer Service Representative, Customer Experience, Sales Representative, Representative,...

  • Team Lead

    7 days ago

    Troy, Michigan, United States Salsarita Full time

    **Restaurant Leadership Opportunity**As a key member of our restaurant team, the Assistant Manager plays a vital role in setting the tone and energy for the entire team. This leader is responsible for hiring, training, and developing a high-performing team that delivers exceptional guest experiences.**Key Responsibilities:**• Lead by example, demonstrating...

  • Customer Service Agents

    3 months ago

    Troy, United States Group Management Services Full time

    Sunroof Express is in search of enthusiastic and upbeat Customer Service Agents to join our team in Troy, MI! In this role, you will be working closely with customers and service providers to communicate information about next steps in the repair process as well as addressing customer concerns. Here at Sunroof Express, we take pride in fostering a work...

  • Customer Service Representative

    4 weeks ago

    Troy, United States Suburban Automotive Services Full time

    Suburban Automotive Services is the parent company for four distinct business verticals: Suburban Accessories, GLS North America, Competitive Vehicle Services, and The Paint Shop. Suburban Accessories is the country’s largest OEM accessories distributor. We sell and deliver GM and Ford accessories to authorized dealers across the Midwest and Florida. We...

  • Shift Team Lead

    6 days ago

    Troy, Michigan, United States Wendy's Full time

    Job SummaryWe are seeking a highly motivated and experienced Restaurant Shift Manager to join our team at Wendy's. As a Shift Manager, you will be responsible for leading a team of restaurant staff to deliver exceptional customer service and drive sales growth.Key ResponsibilitiesTeam Leadership: Lead a team of restaurant staff to achieve sales and customer...

  • Customer Service Representative

    4 weeks ago

    Troy, United States Suburban Automotive Services, LLC Full time

    Accessories of Michigan, 2300 Meijer Drive, Troy, Michigan, United States of America Req #462 Tuesday, July 30, 2024 Suburban Automotive Services is the parent company for four distinct business verticals: Suburban Accessories, GLS North America, Competitive Vehicle Services, and The Paint Shop. Suburban Accessories is the country’s largest OEM accessories...

  • Retail Customer Service Team Member Part Time

    6 days ago

    Troy, Michigan, United States Michaels Full time

    About MichaelsMichaels is a leading arts and crafts retailer that provides a wide range of products and services to customers. We are committed to delivering exceptional customer experiences and creating a welcoming environment for all.Job SummaryWe are seeking a highly motivated and customer-focused Retail Customer Service Team Member to join our team. As a...

  • Retail Customer Service Team Member

    3 weeks ago

    Troy, United States Michaels Full time

    Deliver friendly customer service, help customers shop our store and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unload and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises. Major Activities Help customers shop,...

  • Technical Support Team Lead

    2 days ago

    Troy, Michigan, United States Awecomm Full time

    About AwecommAwecomm is a leading IT services company that delivers exceptional solutions to the small and midsize market. We are a nationally recognized top technology provider and are honored to be a Best & Brightest workplace. Our unique service platform provides complete IT solutions for our clients so they can focus on their core business. We help our...

  • Lead Team Member

    6 days ago

    Troy, Michigan, United States Apple Full time

    About the RoleWe are seeking a highly skilled and experienced Store Manager to join our team at Apple. As a key member of our leadership team, you will be responsible for driving sales growth, improving customer satisfaction, and fostering a positive and inclusive work environment.Key ResponsibilitiesTeam Leadership: Lead and develop a high-performing team...

  • Customer Service Representative

    4 weeks ago

    Troy, United States Tomchouinard Full time

    Position Overview: Join our dynamic team at our long-standing State Farm agency in Maryville, IL, where exceptional customer support and extensive expertise have been our hallmarks since 2004. Fluent in Spanish and committed to ongoing training and licensing assistance, our agency is a welcoming hub for those seeking a rewarding career in insurance. We're...

  • Customer Service Expert

    1 week ago

    Troy, Michigan, United States Steve Smith - State Farm Agent Full time

    Exciting Career Opportunity at Steve Smith - State Farm AgentWe are seeking a highly motivated and organized individual to join our dynamic team at Steve Smith - State Farm Agent. As a member of our customer-focused team, you will have the opportunity to work in a fast-paced environment and help clients with their insurance needs. Key...

  • Subway Team Member

    2 days ago

    East Troy, Wisconsin, United States Road Ranger LLC Full time

    Job OverviewWe are seeking a highly motivated and customer-focused Subway Team Member to join our team at Road Ranger LLC. As a key member of our food service team, you will be responsible for providing exceptional customer service, preparing high-quality food products, and maintaining a clean and safe work environment.Key ResponsibilitiesProvide fast and...

  • Customer Service Representative

    3 months ago

    Troy, United States Jacob Asbury - State Farm Agent Full time

    Job DescriptionJob DescriptionExciting Career Opportunity with a State Farm Agent!Position OverviewAre you a dynamic, people-oriented individual with a passion for helping others? Do you thrive in a customer-focused environment? If you answered yes, a career with a State Farm independent contractor agent might be perfect for you! Our agents exclusively...

  • Customer Service Associate

    2 weeks ago

    Troy, Michigan, United States Lithia Motors Full time

    Dealership: L0423 Suburban Exotics Troy Exotics Suburban Exotic Motorcars of Michigan - Customer Service Associate Are you dependable, enthusiastic, and responsible? Are you seeking more than just a position, but a fulfilling career? Join us at the leading dealership group in the nation! Become part of a winning team and enjoy industry-leading benefits that...