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Quality and Compliance Program Specialist
3 months ago
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJ’s Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their authentic selves. Together, we’re committed to providing outstanding service and convenience to our members, helping them save on the products and services they need for their families and homes.
The Benefits of working at BJ’s
• BJ’s pays weekly
• Eligible for free BJ's Inner Circle and Supplemental membership(s)*
• Generous time off programs to support busy lifestyles*
o Vacation, Personal, Holiday, Sick, Bereavement Leave, Jury Duty
• Benefit plans for your changing needs*
o Three medical plans**, Health Savings Account (HSA), two dental plans, vision plan, flexible spending
*eligibility requirements vary by position
**medical plans vary by location
This role manages day to day operations for Quality Assurance and Regulatory Compliance for BJ’s Merchandising Division. This position is responsible for ensuring the product BJ’s brings in under it’s Direct Import and/or Own Brands programs.
Major Tasks, Responsibilities, and Key Accountabilities
Responsible for the execution and improvement of Own Brands and/or Direct Import Quality Testing program. This includes working with the third-party laboratories and vendors to have product scheduled for testing, inspections, and audits - interpreting results and managing corrective action plans with vendors.Assist with managing the Own Brands and/or Direct Import Quality Auditing program. This includes working with vendors to ensure compliance to BJ’s auditing guidelines. This includes Social Compliance, C-TPAT, FSVP, cGMP/GFSI, and others as necessary.Requests, reviews, and manages supplier audits, test reports, CAPAs, exemptions and other product safety/quality documents in support of the stage-gate development model, escalating issues in a timely manner.
Collects, trends and analyzes key safety and quality data, summarizes findings and shares insights with the Sr. Quality Program Manager to define actions.
Supports strong data and records within our information management system to ensure data integrity across our products, packaging, supplier facilities, digital site and other key assets.
Manage and lift regulatory compliance transportation holds based on suppliers' adherence to quality program requirements.
This role is responsible for working with Member Care in handling elevated Member concerns around Own Brands product. This includes working with vendors to determine deficiencies and solutions in and outside of the manufacturing process and club environment to correct product quality concerns and incorporating findings into the auditing and testing programOwns the specification change management and label change management process – facilitating the collection of key information across suppliers and internal partners
Assist with sample reviews and/or management as needed.
Serve as resource for various in-house quality/compliance inquiries including reviewing specifications and assisting in recalls/remove from saleProvide insight and drive continuous improvement for critical program procedures and documentation (SOPs, templates, tools, process documentation.Monitor current and upcoming federal, state, and local regulatory activities related to product categories owned - advise and assist in planning, educating, and executing correlated updates to BJ's protocols and compliance requirements.
Qualifications
Job Conditions
Domestic and potential international travel required (