SR OWN Brand Quality Program Manager

2 months ago

Marlborough, United States BJ's Wholesale Club Full time

Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJ’s Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their authentic selves. Together, we’re committed to providing outstanding service and convenience to our members, helping them save on the products and services they need for their families and homes.

The Benefits of working at BJ’s

•        BJ’s pays weekly

•        Eligible for free BJ's Inner Circle and Supplemental membership(s)*

•        Generous time off programs to support busy lifestyles* 

                      o Vacation, Personal, Holiday, Sick, Bereavement Leave, Jury Duty

•        Benefit plans for your changing needs*

                      o Three medical plans**, Health Savings  Account (HSA), two dental plans, vision plan, flexible spending ​

•        401(k) plan with company match (must be at least 18 years old)

*eligibility requirements vary by position

**medical plans vary by location

Job Summary:

The Sr/Program Manager for Sundries Quality Assurance is responsible for the quality, safety and compliance of BJ’s portfolio of hundreds Own Brand products in our baby, home, pets, cosmetic, vitamins and over-the counter categories. As a key technical lead in our Own Brand stage gate model, this role partners with our brand management, sourcing, and product development teams to review and act on critical data about our suppliers’ facilities, food/product safety programs, product quality, labeling and regulatory compliance programs.  This role works collaboratively across BJ’s and with our suppliers to identify and manage risk, ensure compliance to laws and regulations, and deliver exceptional quality products to our members.

Responsibilities and Key Accountabilities:

  • Reviews, approves, and advises the cross functional team on the risks identified in supplier facility audits, food and product safety programs and product testing results as key inputs to the Own Brand stage-gate product development model.
  • Monitors and defines actions in response to product quality data from digital reviews, member contacts, returns and purchase repeat information.  Partners with suppliers to assess the root cause of product quality issues, ensures a remediation plan is in place and monitors progress on plans.
  • Addresses urgent food/product safety and quality concerns to recommend actions to protect our members and brand.
  • Oversees the development of packaging and digital labels and claims (in partnership with an external third party) across our baby, home, pets, cosmetic, vitamins and over-the counter categories.
  • Serves as a subject matter expert, advisor and thought leader in the development of BJ’s quality management system to strengthen key programs and develop tools and resources to support the stage-gate model.
  • Supports strong data and records within our information management system to ensure data integrity across our products, packaging / labels, supplier facilities, digital sites and other key assets.
  • Leverages a network of external resources (labs, testing, auditing partners, sensory, regulatory consultants, experts) to develop, monitor and continuously improve our products.
  • Monitors regulatory changes, assesses impact and adapts programs to meet compliance responsibilities.  Maintain a strong partnership with BJ’s Legal team and consult on necessary process improvements to maintain strong relationships with regulatory agencies (FDA, USDA, state departments of health, etc.).
  • Optimizes and leverages the data on product satisfaction among our members using digital reviews, member calls / emails, repeat rate and returns data to respond to longitudinal tracking of quality performance, identify and address aberrations in quality performance and partner with our suppliers to improve the member experience with our products.
  • Lead investigation into root cause of major complaints. Track, analyze and report on Key Performance Indicators (KPIs) for quality, and cross-functional team to set objectives and implement initiatives to drive corrective and preventive action to prevent recurrence.

Qualifications:

·   10-15 years of experience in retail / owned brand roles or with a national brand food/product manufacturing company with increasing complexity in Quality Assurance

·   Strong working knowledge of FDA regulatory requirements and experience developing compliance strategies

·   Demonstrated track record of establishing a quality management system with programs that deliver exceptional quality, safety and compliance

·   Ability to foster relationships and influence decisions with cross functional partners and suppliers

·   Experience working in a stage-gate model within a retailer or manufacturer

·   Proven ability to establish and manage a network of relationships with third party labs/auditing partners, labelling review partners and suppliers

·   Ability to navigate ambiguity and work in a fast-paced environment

Capable of translating technical information for non-technical audiences to communicate risk and drive decision making

Environmental Job Conditions:

  • Domestic and potential international travel required (

  • SR Brand Quality Assurance Manager

    4 weeks ago

    Marlborough, Massachusetts, United States BJ's Wholesale Club Full time

    Job Summary:The Sr/Program Manager for Sundries Quality Assurance is responsible for ensuring the quality, safety, and compliance of BJ's portfolio of hundreds of Own Brand products in various categories. This role partners with brand management, sourcing, and product development teams to review and act on critical data about suppliers' facilities,...

  • SR Brand Quality Assurance Manager

    1 month ago

    Marlborough, Massachusetts, United States BJ's Wholesale Club Full time

    About the Role:The Sr/Program Manager for Sundries Quality Assurance is a key technical lead in our Own Brand stage gate model, responsible for the quality, safety, and compliance of BJ's portfolio of hundreds of Own Brand products in various categories. This role partners with brand management, sourcing, and product development teams to review and act on...

  • OWN Brand Packaging Engineer

    2 months ago

    Marlborough, United States BJ's Wholesale Club Full time

    Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJ’s Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their authentic selves. Together, we’re committed to providing outstanding service...

  • OWN Brand Packaging Engineer

    2 months ago

    BJ's Club Support Center Marlborough, MA #5997, United States BJ's Wholesale Club Full time

    Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJ’s Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their authentic selves. Together, we’re committed to providing outstanding service...

  • Sr. Quality Engineer

    3 weeks ago

    Marlborough, United States The Judge Group Full time

    Our client is currently seeking a Sr. Quality Engineer - Medical Device/ON SITE position***All candidates must live in the Metro-Boston & Rhode Island area***Responsibilities:Support Material nonconformance investigation and disposition activity, participate in weekly MRB meetings, follow-up on supplier issuesAssist with maintenance of calibration...

  • Sr. Quality Engineer

    4 weeks ago

    Marlborough, United States The Judge Group Full time

    Our client is currently seeking a Sr. Quality Engineer - Medical Device/ON SITE position***All candidates must live in the Metro-Boston & Rhode Island area***Responsibilities:Support Material nonconformance investigation and disposition activity, participate in weekly MRB meetings, follow-up on supplier issuesAssist with maintenance of calibration...

  • Quality Manager

    17 hours ago

    Marlborough, United States Spectrum Control Full time

    At Spectrum Control, most departments operate on a 4-day, 10-hour work schedule in exchange for a 3-day weekend. We offer competitive wages and PTO, plus our benefits begin on day 1 of employment. Come join a workforce where we put you first!SUMMARY: The Quality Site Manager leads our company's largest quality department in our 90 employee Marlborough, MA...

  • Principal Program Quality Lead

    1 month ago

    Marlborough, Massachusetts, United States RTX Full time

    Job Title:Principal Program Quality LeadJob Summary:We are seeking a highly skilled Principal Program Quality Lead to join our team at Raytheon Technologies. As a key member of our quality assurance team, you will be responsible for promoting and executing a strong quality mindset, practices, knowledge sharing, and collaboration across our Naval Power...

  • Marketing Specialist

    1 week ago

    Marlborough, Massachusetts, United States State of Connecticut Full time

    About the Role:As a Marketing Specialist - Brand Development, you will be responsible for developing and implementing marketing strategies to drive brand growth and customer engagement. This role will involve working closely with the marketing team to create and execute campaigns that meet business objectives.Key Responsibilities:Develop and implement...

  • IT Program Manager

    3 weeks ago

    Marlborough, United States BJ's Wholesale Club Full time

    Position Summary:As an IT Program Manager, you will be accountable for directing and managing complex, large scale programs/projects from beginning to end, including development of delivery strategies and the cross-functional coordination necessary to drive those programs to success. This includes identifying the KPIs for the program, development of the...

  • IT Program Manager

    1 month ago

    Marlborough, United States BJ's Wholesale Club Full time

    Position Summary:As an IT Program Manager, you will be accountable for directing and managing complex, large scale programs/projects from beginning to end, including development of delivery strategies and the cross-functional coordination necessary to drive those programs to success. This includes identifying the KPIs for the program, development of the...

  • IT Program Manager

    1 month ago

    Marlborough, United States BJ's Wholesale Club Full time

    Position Summary:As an IT Program Manager, you will be accountable for directing and managing complex, large scale programs/projects from beginning to end, including development of delivery strategies and the cross-functional coordination necessary to drive those programs to success. This includes identifying the KPIs for the program, development of the...

  • IT Program Manager

    1 month ago

    Marlborough, United States BJ's Wholesale Club Full time

    The Benefits of working at BJ’s • BJ’s pays weekly •Eligible for free BJ's Inner Circle and Supplemental membership(s)* • Generous time off programs to support busy lifestyles*  o Vacation, Personal, Holiday, Sick, Bereavement Leave, Jury Duty • Benefit plans for your changing needs* o Three medical plans**, Health Savings Account...

  • IT Program Manager

    3 weeks ago

    Marlborough, United States BJ's Wholesale Club Full time

    Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJ's Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their authentic selves. Together, we're committed to providing outstanding service and...

  • IT Program Manager

    1 month ago

    Marlborough, United States BJ's Wholesale Club Full time

    Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJ’s Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their authentic selves. Together, we’re committed to providing outstanding service...

  • Medical Device Quality Assurance Specialist

    2 weeks ago

    Marlborough, Massachusetts, United States Boston Scientific Full time

    About the Role:At Boston Scientific, we're committed to delivering innovative medical solutions that improve patient outcomes.We're seeking a highly skilled Sr. Design Quality Assurance Engineer to join our team and contribute to the development of safe and effective medical devices.Responsibilities:Provide quality engineering support to operations, product...

  • Sr. Principle Windows Systems Administrator

    3 weeks ago

    Marlborough, United States Raytheon Careers Full time

    *Date Posted:* 2024-10-28*Country:* United States of America*Location:* MA803: Marlborough, MA Building 3 1001 Boston Post Road Building 3, Marlborough, MA, 01752 USA*Position Role Type:* Onsite*Sr Principal System Administrator* *(SME)- 01735931 Sr. Principal Windows Systems Administrator- Marlborough, MA Location * At Raytheon, the foundation of everything...

  • Sr. Manager, Sustainability Data and Reporting

    1 month ago

    Marlborough, United States The TJX Companies, Inc. Full time

    The Opportunity: Contribute to TJX's Sustainability InitiativeLooking for a Sustainability reporting leader to support our expanding team. This key role will support TJX’s Environmental Sustainability program, with a with a focus on systems, technology, reporting, analytics, and processes. This will include the management of environmental sustainability...

  • Sr. Manager, Sustainability Data and Reporting

    2 weeks ago

    Marlborough, United States The TJX Companies , Inc. Full time

    The Opportunity: Contribute to TJX's Sustainability Initiative Looking for a Sustainability reporting leader to support our expanding team. This key role will support TJXs Environmental Sustainability program, with a with a focus on systems, technology, reporting, analytics, and processes. This will include the management of environmental sustainability data...

  • Sr. Manager, Sustainability Data and Reporting

    2 months ago

    Marlborough, United States The TJX Companies, Inc. Full time

    The Opportunity: Contribute to TJX's Sustainability InitiativeLooking for a Sustainability reporting leader to support our expanding team. This key role will support TJX’s Environmental Sustainability program, with a with a focus on systems, technology, reporting, analytics, and processes. This will include the management of environmental sustainability...