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Solutions Engineer

2 months ago

New York, United States GumGum Full time

GumGum is a contextual-first, global digital advertising platform that uses advanced AI  technology to serve captivating creative ads that drive consumer attention, without the use of personal data. At GumGum, we don’t need to know who you are to deliver relevant and engaging ads that align with your active frame of mind. We believe that a digital advertising industry based on context rather than personal data builds a more equitable and less invasive future for the internet and is better for consumers, publishers and advertisers alike. Our blueprint for the future, The Mindset Matrix™, combines the power of context and creative in digital advertising to deliver superior attention and drive consumer action without sacrificing personal data. 

To be a part of this next phase of digital advertising that prioritizes data privacy, please visit www.gumgum.com/careers

A Solutions Engineer at GumGum acts as a pivotal technical problem solver, leveraging knowledge of publisher’s integration types. This role requires a significant understanding of the strategic partnerships team’s needs and customers. As a trusted team member, the Solutions Engineer sets an example by handling both trivial and mid-level technical matters and contributing to new documentation. This individual is well-versed in discrepancy management and continuously sharpens their technical knowledge. This supply-focused individual should possess a knowledge base of the technologies, processes, and strategies involved in managing and optimizing publisher relationships, ad inventory, and revenue streams.

Note: GumGum fosters a flexible work environment, offering GumGummers the ability to work either in-office or remotely/from home. However, for occasional in-person collaboration, we kindly ask that this position be located within a 'commutable' distance to our office.

What You'll Achieve

  • Support the North America Publisher Success team on technical publisher issues, including ad placement, advanced metrics reporting, and discrepancies.
  • Provide pre-sale technical support to the North America Publisher Partnerships team.
  • Lead technical publisher calls for onboarding and troubleshooting.
  • Advocate for Publisher team needs to Product/Engineering teams.
  • Influence product decisions and priorities by working with cross-functional stakeholders.
  • Resolve JIRA tickets from the Publisher Support queue promptly.
  • Develop best practice documentation and educational materials.
  • Resolve discrepancies using data analysis and technical expertise.
  • Collaborate with JAPAC & EMEA counterparts for knowledge sharing.

Skills You'll Bring

  • Bachelor’s Degree or similar educational certification.
  • 1-2 years of experience in technical support and troubleshooting.
  • Experience in AdTech industry and with SSPs preferred.
  • Proficient with Web Developer Tools.
  • Basic understanding of HTML, CSS, and JavaScript.
  • Knowledge of ad servers/SSPs (Google Ad Manager, Xandr).
  • Familiarity with auction-based ad-serving methodologies such as OpenRTB and Header bidding.
  • Ability to explain technical concepts to non-technical audiences.
  • Excellent presentation skills.
  • Detail-oriented, solution-focused, resourceful, and independent.
  • Ownership mentality and ability to perform under pressure.

What We Offer

At GumGum, competitive base pay is a part of a total rewards package which also includes benefits, an emphasis on recognition, development, and wellness. The reasonable estimated base pay range for this role is from ($95,000 - $114,000) annually.  The actual amount may be higher or lower. Individual compensation will vary based on factors including, but not limited to, relevant qualifications, work location, and labor market conditions.

The total rewards package offered also includes an employer-matched 401(k) retirement plan, and depending on the role, participation in a bonus, commission, or stock incentive program. Your recruiter can share more specifics during the hiring process. Learn more about our U.S. benefits & perks package at gumgum.com/benefits.

Awards

  • Shortlisted for Marketing Technology Company of the Year for the 2023 Mumbrella Awards
  • 2024 Winner of 7 BuiltIn Awards on a national, regional, and remote scale - including Remote Best Places to Work at #25 and Best Midsize Places to Work in Los Angeles, CA at #9
  • Ad Exchanger Programmatic Power Player 2022 and 2021
  • CTO  Hero Award of OTT.X 2023
  • Digiday Media Awards Europe finalist 2022 and 2021
  • Finalist for the 2023 AdExchanger Awards Best Video Technology For Media Suppliers
  • Gold Award at the IAB Mixx Awards in Belgium in the “Best Use of Advertising Technology” category
  • The Drum Award Digital Advertising: Game-changing Technology for Domino's case study

GumGum is proud to be an equal opportunity employer. At GumGum, we believe in cultivating an environment where our team members can bring their authentic, whole selves to work. Encouraging identity and belonging is one of the many aspects of our culture that makes us stronger as an organization and drives innovation. We are committed to building and delivering a diverse, inclusive, and equitable workforce that is representative of the world around us, where all individuals are treated with respect and dignity - and to act swiftly if this value is ever threatened. We are constantly striving to be better, and we continue to take strategic steps to advance representation. - Phil Schraeder, CEO

Learn more about our DEIB programming at gumgum.com/deib

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