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Customer Success Representative

2 months ago

Mesa, United States Labels on Demand Full time

Customer Success Manager

St. Denis Companies is looking to hire a Customer Success Associate to join our growing team. As a Customer Success Associate, it will be your responsibility to develop and maintain relationships with our clients. You will represent St. Denis Companies with courtesy and professionalism as you follow up on placed orders, notify customers of production schedules, follow-up with customers on behalf of our Prepress Account Managers, address customer concerns, perform post-delivery check-ins, and more.

The role occasionally requires that the Success Associate discuss technical details related to customer submitted artwork, so the ideal candidate would also have mild proficiency in (or working knowledge of) Adobe Creative Suite, specifically Adobe Illustrator and Photoshop.

Job Duties

· Answer customer inquiries related to order status, production timelines, or artwork

· Communicate with customers via email or phone

· Track order statuses, provide proactive updates to customers, and courtesy contacts post-shipment to verify satisfaction

· Coordinate with print, lamination, and shipping teams to ensure timely processing of orders

· Convey issues related to customer-submitted artwork to customers

Bonus Skills

· Proficiency in Adobe Illustrator and Photoshop

· Previous CRM/OMS experience a plus

Requirements

· Must be proficient with either a PC or Mac

· Strong organizational skills are a must

· Comfortable with Microsoft Office programs (e.g. Outlook, Excel, Word)

· Ability to work autonomously and take initiative in a fast-paced environment

Job Type: Full-time

Pay: $21.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Experience:

  • Customer service: 1 year (Preferred)

Ability to Commute:

  • Mesa, AZ 85202 (Preferred)

Ability to Relocate:

  • Mesa, AZ 85202: Relocate before starting work (Required)

Work Location: In person