Patient Services Coord. II

2 months ago

Boston, United States Massachusetts General Hospital(MGH) Full time

GENERAL SUMMARY/ OVERVIEW STATEMENT:   

Under general supervision, coordinates all operational, administrative and secretarial aspects of an office.  Requires discretion and judgment to organize priorities and complete tasks.  Reports to the department Administrative Manager and/or Unit Operations Manager. Will manage patient scheduling for interventional procedures and associated imaging in collaboration with physicians to include all aspects of anesthesia scheduling.

PRINCIPAL DUTIES AND RESPONSIBILITIES:  

·         May include duties and responsibilities of the Clerk, Office Assistant and Administrative Staff Assistant, Level I.

·         Maintains the Interventional Radiology Patient Schedule. Duties include: Scheduling, rescheduling, and cancelling all procedures in Interventional Radiology through Epic.

·         Manage Procedure slots to include holding, blocking, and unblocking the schedule.

·         Understands and coordinates all procedures in accordance with the department’s scheduling template.

·         Maintains the Epic work-queue ensuring that all procedures are scheduled in a timely manner.

·         Schedule and coordinate Interventional Anesthesia cases.

·         Duties may also include working with the resource team and facilitating the process of putting Inpatients on-call.

·         Perform front desk role checking patients in for procedures according to all applicable Hospital Policies and Procedure

·         Maintain patient records including scanning in documentation.

·         Facilitate communication within department as it pertains to phone calls, messages, pages and triage of information to specific staff members/clinicians, and enhancing communication throughout the division.

·         Coordinates, types, proofreads and edits letters, memos, meeting minutes, reports, manuscripts, correspondence, grant proposals and protocols at the highest level of proficiency. 

·         Act as an administrative liaison to referring department administrators and clinicians with the highest level of customer service.

·         Incorporates data from existing information into spreadsheets/databases in an organized and presentable format.  May provide weekly/monthly/yearly reports for various activities. 

·         Establishes and maintains office systems (i.e. filing systems).

·         Troubleshoots routine/non-routine problems and takes measures to correct/handle issues.

·         Reviews mail, answers when appropriate, and/or forwards to appropriate persons.

·         Performs general clerical duties including photocopying, faxing, and filing.

·         Assists with the orientation and training of new staff.

·         Maintain administrative duties in primary interventional area with flexibility to cover for other Staff Assistants within Interventional Radiology.

SKILLS & COMPETENCIES REQUIRED:   

·         Typing 55 to 65 WPM required.

·         Word Processing skills required.

·         Knowledge of spreadsheets and database systems.

·         Good command of English language.

·         Ability to work independently.

·         Ability to prioritize work.

·         Ability to multi-task

EDUCATION:   

Minimum Required:

  High school diploma, GED or equivalent

  Certificate:    Associate’s Degree

  Bachelor’s Degree

  Master’s Degree

  Doctoral Degree

  None required

Preferred:

  High school diploma, GED or equivalent

  Certificate: Secretarial Science or equivalent/Secretarial Cert.

  Some college or Associate’s Degree

  Bachelor’s Degree

  Master’s Degree

  Doctoral Degree

EXPERIENCE 

Required:       2-4 Years of secretarial experience

WORKING CONDITIONS:  

Must be able to lift over 5 pounds.

Massachusetts General Hospital is an Equal Opportunity Employer. 

By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged. 

: MA-Boston-MGH Main Campus

: 

MGH Main Campus 

55 Fruit Street 

 Boston 02114

: Administrative Support

: Massachusetts General Hospital(MGH)

: Full-time

Standard Hours: 40

: Day Job

: Regular

Recruiting Department: MGH Imaging

: Jul 3, 2024

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