Patient Services Coord. II

4 weeks ago


Boston, United States Massachusetts General Hospital(MGH) Full time

GENERAL SUMMARY/ OVERVIEW STATEMENT

The Patient Services Coordinator II, under general supervision of the Practice Manager, provides administrative support to health care providers in a high-volume ambulatory setting, functioning as the primary interface between the patient and providers. The emphasis is placed on the ability to organize priorities, complete tasks, manage confidential patient information, and enhance the quality of service to patients.

 PRINCIPAL DUTIES AND RESPONSIBILITIES: 

  • Performs all check-in and check-out functions, as outlined by the MGH/MGPO Front Desk Standards of Operations.
  • Maintains confidentiality and privacy, that are consistent with HIPAA guidelines.
  • Provides support and information to providers to problem solve and manage complex administrative patient issues.
  • Triages and manages complex telephone calls, utilizing courteous customer service skills. 
  • Maintains confidentiality and privacy, that are consistent with HIPAA guidelines.
  • Completely performs and is a resource to other team members in all revenue enhancement activities, including but not limited to registration verification, co-payment collection, cash management, encounter form reconcilement, etc.
  • Schedules patient appointments and schedules procedures using the Epic systems, Cadence and Epic Clinical programs. 
  • Manages Epic In Baskets & Epic Workqueues
  • Coordinates and tracks appointments via Epic Follow Up Work Queue Lists
  • Assists with training and orientation of new staff, where applicable.
  • Performs all other related tasks which would facilitate the flow of patients through the practice, or which would enhance the quality of service to patients.
  • Other duties as directed.
  • High School Diploma or GED required; Associate’s Degree in Business/Secretarial Science or Secretarial Certificate Program desirable.
  •        3 years secretarial experience or equivalent in a medical or health care related setting preferred.

Massachusetts General Hospital is an Equal Opportunity Employer. 

By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged. 

: MA-Boston-MGH Main Campus

MGH Main Campus 

55 Fruit Street 

 Boston 02114

: Administrative Support

: Massachusetts General Hospital(MGH)

: Full-time

Standard Hours: 40

: Day Job

Posted Shift Description: Hours of work: Monday - Friday 9:00am - 5:30pm *Possible weekend

: Regular

Recruiting Department: MGH Cardiology

: Jul 5, 2024



  • Boston, United States Massachusetts General Hospital Full time

    Patient Services Coord. II/ Boston-(3291385) Description GENERAL SUMMARY/ OVERVIEW STATEMENT:  The Patient Services Coordinator II (PSC II,) under general supervision of the Operations Manager, provides administrative support to health care providers in a high-volume Gastroenterology ambulatory practice, functioning as the primary liaison between...


  • Boston, United States Massachusetts General Hospital Full time

    Job Description - Patient Services Coord. II (3300568) Child Psychiatry Intake Coordinator, PSC II The Child Psychiatry Intake Coordinator is part of a dynamic team within the Department of Psychiatry at MGH. As a member of this team, the intake coordinator is primarily responsible for the direct process of obtaining new patient information and the...


  • Boston, United States Massachusetts General Hospital Full time

    Job Description - Patient Services Coord. II (EP) (3298370) The Patient Services Coordinator II (PSC II), under general supervision of the Administrative Manager provides administrative support to multiple health care providers in a high-volume ambulatory setting, functioning as the primary interface between the patient and providers within the Cardiology...


  • Boston, United States Massachusetts General Hospital Full time

    Job Description - Patient Services Coord. II (EP-Lab) (3300872) Under the general direction of the EP Lab’s Resource Nurse(s), Nursing Director, and Administrative Manager, the Patient Service Coordinator II (PSC II) provides administrative and operational support to staff in a fast-paced, high-volume invasive cardiac electrophysiology (EP) lab. The PSC II...


  • Boston, United States Massachusetts General Hospital(MGH) Full time

    Job Description - Patient Services Coord. II (EP-Lab) (3300872) Description Under the general direction of the EP Lab’s Resource Nurse(s), Nursing Director, and Administrative Manager, the Patient Service Coordinator II (PSC II) provides administrative and operational support to staff in a fast-paced, high-volume invasive cardiac electrophysiology (EP)...


  • Boston, United States Massachusetts General Hospital Full time

    Job Description - Patient Services Coord. II (3303091) The Massachusetts General Hospital Medical Dermatology department is looking for a Patient Services Coordinator II to work under general supervision, provides administrative support to health care providers in a high-volume ambulatory setting, functioning as the primary interface between the patient and...


  • Boston, United States Massachusetts General Hospital Full time

    Job Description - Patient Services Coord. II- GYN- 40hrs (3300913) The Patient Services Coordinator II, under general supervision, provides administrative support to health care providers in a high-volume ambulatory setting, functioning as the primary interface between the patient and the providers. The emphasis is placed on the ability to organize...


  • Boston, United States Massachusetts General Hospital Full time

    Under the general direction of the Group Practice Administrator, the Patient Services Coordinator (PSC) II provides administrative support to healthcare providers in a high-volume ambulatory setting, functioning as the primary interface between the patient and the providers. The PSC II is expected to effectively organize priorities, complete tasks on time...


  • Boston, United States Mass General Brigham Full time

    Under the general direction of the EP Lab's Resource Nurse(s), Nursing Director, and Administrative Manager, the Patient Service Coordinator II (PSC II) provides administrative and operational support to staff in a fast-paced, high-volume invasive ca Patient Services, Patient, Healthcare, Hospital, Staff


  • Boston, United States Massachusetts General Hospital Full time

    Under the general direction of the EP Lab's Resource Nurse(s), Nursing Director, and Administrative Manager, the Patient Service Coordinator II (PSC II) provides administrative and operational support to staff in a fast-paced, high-volume invasive ca Patient Services, Patient, Healthcare, Hospital, Staff, Skills


  • Boston, United States Massachusetts General Hospital Full time

    The Massachusetts General Hospital Medical Dermatology department is looking for a Patient Services Coordinator II to work under general supervision, provides administrative support to health care providers in a high-volume ambulatory setting, functioning as the primary interface between the patient and the providers. Normal working hours can range from...


  • Boston, United States Massachusetts General Hospital Full time

    Description The Patient Services Coordinator II (PSC II), under general supervision of the Administrative Manager provides administrative support to multiple health care providers in a high-volume ambulatory setting, functioning as the primary interface between the patient and providers within the Cardiology outpatient practice. In this role, the PSC...


  • Boston, United States Mass General Brigham Full time

    Description: The Patient Services Coordinator II (PSC II), under general supervision of the Administrative Manager provides administrative support to multiple health care providers in a high-volume ambulatory setting, functioning as the primary interface between the patient and providers within the Cardiology outpatient practice. In this role, the PSC...


  • Boston, United States Mass General Brigham Full time

    Under the general direction of the EP Lab’s Resource Nurse(s), Nursing Director, and Administrative Manager, the Patient Service Coordinator II (PSC II) provides administrative and operational support to staff in a fast-paced, high-volume invasive cardiac electrophysiology (EP) lab. The PSC II is responsible for partnering with nursing to coordinate the...


  • Boston, United States Massachusetts General Hospital Full time

    Under the general direction of the EP Lab's Resource Nurse(s), Nursing Director, and Administrative Manager, the Patient Service Coordinator II (PSC II) provides administrative and operational support to staff in a fast-paced, high-volume invasive cardiac electrophysiology (EP) lab. The PSC II is responsible for partnering with nursing to coordinate the...


  • Boston, United States Massachusetts General Hospital Full time

    Child Psychiatry Intake Coordinator, PSC IIThe Child Psychiatry Intake Coordinator is part of a dynamic team within the Department of Psychiatry at MGH. As a member of this team, the intake coordinator is primarily responsible for the direct process of obtaining new patient information and the appropriate scheduling of appointments within the defined...


  • Boston, Massachusetts, United States Massachusetts General Hospital Full time

    Child Psychiatry Intake Coordinator, PSC IIThe Child Psychiatry Intake Coordinator is part of a dynamic team within the Department of Psychiatry at MGH. As a member of this team, the intake coordinator is primarily responsible for the direct process of obtaining new patient information and the appropriate scheduling of appointments within the defined...


  • Boston, United States Mass General Brigham Full time

    Description: The Patient Services Coordinator II (PSC II), under general supervision of the Administrative Manager provides administrative support to multiple health care providers in a high-volume ambulatory setting, functioning as the primary interface between the patient and providers within the Cardiology outpatient practice. In this role, the PSC...


  • Boston, United States Massachusetts General Hospital Full time

    Performs all duties and responsibilities of a Patient Service Coordinator I. Performs all check-in and -out functions, as outlined by the MGH/ MGPO Front Desk Standards of Operations. Provides support and information to providers to problem-solve and Patient Services, Patient, Support Staff, Processing, Healthcare, Skills


  • Boston, United States Massachusetts General Hospital Full time

    GENERAL SUMMARY/OVERVIEW STATEMENT: Under general supervision, provides a broad level of administrative support for the patient care and administrative activities. Works independently to execute job responsibilities and tasks. Works with the Chief to ensure a quality-based, customer-oriented flow of work. Utilizes discretion and judgment to organize...