Patient Services Coord. II
3 weeks ago
Under the general direction of the EP Lab’s Resource Nurse(s), Nursing Director, and Administrative Manager, the Patient Service Coordinator II (PSC II) provides administrative and operational support to staff in a fast-paced, high-volume invasive cardiac electrophysiology (EP) lab. The PSC II is responsible for partnering with nursing to coordinate the day-to-day patient flow in the waiting area. S/he is expected to coordinate activities with other hospital departments, i.e., transport, echocardiography, anesthesia, admitting, and provide outstanding services for every patient and staff interaction. The PSC II is expected to communicate effectively, complete tasks on time, and to manage confidential patient information. This position requires discretion and judgment to organize priorities and coordinate, perform and complete a diverse set of tasks, and enhance the quality of service to our patients, visitors and staff. Responsibilities: Greets and interacts with patients, visitors and coworkers in person and via telephone. Receives, organizes and manages information at the front desk (waiting area), and throughout the lab both directly and through use of communication tools, including telephone, paging, fax, and computer. Maintains accurate and timely information about cases, transport, and other activities to facilitate efficient patient throughput. “Closes-the-loop” regarding requests (i.e., patient updates, transport, dietary, Environmental Services, Materials Management, etc.) and assigned tasks with resource nurse of the day, EP, Anesthesia and/or Echo staff as appropriate, and management. Puts (in)patients on call; notifies transport; greets & “parks” inpatients upon arrival in the lab and notifies the resource nurse. Assembles and maintains adequate stock of procedure packets. Maintains patient confidentiality at all times per HIPAA and other guidelines. Completes required training in a timely manner. Participates in and supports quality and process improvement initiatives. Adheres to hospital, departmental and lab-based guidelines. Identifies and communicates to leadership issues of process creating inefficiencies within the operation and assists in their resolution. Willingly performs duties that are lab-specific and are appropriate to this level of position. Minimum Requirements: · High School Diploma or GED required, Associate degree in business administration or related field preferred. · Minimum of 2 years of related work experience in medical environment; experience in a hospital setting preferred. · Previous employment demonstrating the skills and abilities listed above. · Proficiency with Microsoft Windows and strong keyboard skills preferred. Customer Focus: · Demonstrates a commitment to the MGH Mission, Credo and Boundaries. · Prioritizes work in alignment with the needs of the patient, clinicians, and colleagues. · Acts as a central resource and often first point of contact for lab staff, referring offices and external departments. · Respects patient confidentiality. · Enthusiastically connects with a diverse population of patients, visitors, caregivers, and coworkers. · Anticipates, identifies, and meets service excellence expectations. Collaboration & Teamwork: · Communicates effectively with patients, families, caregivers, and coworkers in a manner that demonstrates respect, professionalism and a commitment to the team. · Demonstrates initiative and ability to work both independently and as a contributing member of the team; proactively brings forth new ideas and offers general assistance to colleagues. · Demonstrates sound judgment & problem-solving skills, and strong organizational, time management, and active listening skills. · Demonstrates ability to utilize available resources and recognizes when a situation warrants assistance. · Participates in department initiatives and contributes to team’s success. Flexibility & Resilience: · Demonstrates ability to work productively in a high-volume area, and under stress. · Responds to change with a positive attitude and remains open-minded. · Adapts to shifting priorities in response to the needs and requirements of the lab, the Division and the hospital. Massachusetts General Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. MGH Main Campus (MGHMAIN) 55 Fruit Street Boston, 02114 #J-18808-Ljbffr
-
Patient Services Coord. II/ Boston
3 months ago
Boston, United States Massachusetts General Hospital Full timePatient Services Coord. II/ Boston-(3291385) Description GENERAL SUMMARY/ OVERVIEW STATEMENT: The Patient Services Coordinator II (PSC II,) under general supervision of the Operations Manager, provides administrative support to health care providers in a high-volume Gastroenterology ambulatory practice, functioning as the primary liaison between...
-
Patient Services Coord II
3 days ago
Boston, United States Massachusetts General Hospital Full timeJob Description - Patient Services Coord. II (3300568) Child Psychiatry Intake Coordinator, PSC II The Child Psychiatry Intake Coordinator is part of a dynamic team within the Department of Psychiatry at MGH. As a member of this team, the intake coordinator is primarily responsible for the direct process of obtaining new patient information and the...
-
Patient Services Coord. II
1 week ago
Boston, United States Massachusetts General Hospital Full timeJob Description - Patient Services Coord. II (EP) (3298370) The Patient Services Coordinator II (PSC II), under general supervision of the Administrative Manager provides administrative support to multiple health care providers in a high-volume ambulatory setting, functioning as the primary interface between the patient and providers within the Cardiology...
-
Patient Services Coord. II
3 weeks ago
Boston, United States Massachusetts General Hospital Full timeJob Description - Patient Services Coord. II (EP-Lab) (3300872) Under the general direction of the EP Lab’s Resource Nurse(s), Nursing Director, and Administrative Manager, the Patient Service Coordinator II (PSC II) provides administrative and operational support to staff in a fast-paced, high-volume invasive cardiac electrophysiology (EP) lab. The PSC II...
-
Patient Services Coord. II
3 weeks ago
Boston, United States Massachusetts General Hospital(MGH) Full timeJob Description - Patient Services Coord. II (EP-Lab) (3300872) Description Under the general direction of the EP Lab’s Resource Nurse(s), Nursing Director, and Administrative Manager, the Patient Service Coordinator II (PSC II) provides administrative and operational support to staff in a fast-paced, high-volume invasive cardiac electrophysiology (EP)...
-
Patient Services Coord II
1 week ago
Boston, United States Massachusetts General Hospital Full timeJob Description - Patient Services Coord. II (3303091) The Massachusetts General Hospital Medical Dermatology department is looking for a Patient Services Coordinator II to work under general supervision, provides administrative support to health care providers in a high-volume ambulatory setting, functioning as the primary interface between the patient and...
-
Patient Services Coord. II- GYN- 40hrs
3 weeks ago
Boston, United States Massachusetts General Hospital Full timeJob Description - Patient Services Coord. II- GYN- 40hrs (3300913) The Patient Services Coordinator II, under general supervision, provides administrative support to health care providers in a high-volume ambulatory setting, functioning as the primary interface between the patient and the providers. The emphasis is placed on the ability to organize...
-
Patient Services Coord II
1 day ago
Boston, United States Massachusetts General Hospital Full timeUnder the general direction of the Group Practice Administrator, the Patient Services Coordinator (PSC) II provides administrative support to healthcare providers in a high-volume ambulatory setting, functioning as the primary interface between the patient and the providers. The PSC II is expected to effectively organize priorities, complete tasks on time...
-
Patient Services Coord. II
3 weeks ago
Boston, United States Massachusetts General Hospital(MGH) Full timeGENERAL SUMMARY/ OVERVIEW STATEMENT The Patient Services Coordinator II, under general supervision of the Practice Manager, provides administrative support to health care providers in a high-volume ambulatory setting, functioning as the primary interface between the patient and providers. The emphasis is placed on the ability to organize priorities, complete...
-
Patient Services Coord. II
4 weeks ago
Boston, United States Massachusetts General Hospital Full timeUnder the general direction of the EP Lab's Resource Nurse(s), Nursing Director, and Administrative Manager, the Patient Service Coordinator II (PSC II) provides administrative and operational support to staff in a fast-paced, high-volume invasive ca Patient Services, Patient, Healthcare, Hospital, Staff, Skills
-
Patient Services Coord II
5 days ago
Boston, United States Massachusetts General Hospital Full timeThe Massachusetts General Hospital Medical Dermatology department is looking for a Patient Services Coordinator II to work under general supervision, provides administrative support to health care providers in a high-volume ambulatory setting, functioning as the primary interface between the patient and the providers. Normal working hours can range from...
-
Patient Services Coord. II
5 days ago
Boston, United States Massachusetts General Hospital Full timeDescription The Patient Services Coordinator II (PSC II), under general supervision of the Administrative Manager provides administrative support to multiple health care providers in a high-volume ambulatory setting, functioning as the primary interface between the patient and providers within the Cardiology outpatient practice. In this role, the PSC...
-
Patient Services Coord. II- GYN- 40hrs
4 weeks ago
Boston, United States Massachusetts General Hospital Full timeThe Patient Services Coordinator II, under general supervision, provides administrative support to health care providers in a high-volume ambulatory setting, functioning as the primary interface between the patient and the providers. The emphasis is Patient Services, Patient, Customer Service, Operations, Staff, Processing, Healthcare
-
Patient Services Coord. II
3 weeks ago
Boston, United States Massachusetts General Hospital Full timeUnder the general direction of the EP Lab's Resource Nurse(s), Nursing Director, and Administrative Manager, the Patient Service Coordinator II (PSC II) provides administrative and operational support to staff in a fast-paced, high-volume invasive cardiac electrophysiology (EP) lab. The PSC II is responsible for partnering with nursing to coordinate the...
-
Patient Services Coord. II
4 weeks ago
Boston, United States Massachusetts General Hospital Full timeChild Psychiatry Intake Coordinator, PSC IIThe Child Psychiatry Intake Coordinator is part of a dynamic team within the Department of Psychiatry at MGH. As a member of this team, the intake coordinator is primarily responsible for the direct process of obtaining new patient information and the appropriate scheduling of appointments within the defined...
-
Patient Services Coord. II
4 weeks ago
Boston, Massachusetts, United States Massachusetts General Hospital Full timeChild Psychiatry Intake Coordinator, PSC IIThe Child Psychiatry Intake Coordinator is part of a dynamic team within the Department of Psychiatry at MGH. As a member of this team, the intake coordinator is primarily responsible for the direct process of obtaining new patient information and the appropriate scheduling of appointments within the defined...
-
Patient Services Coord. II
2 days ago
Boston, United States Mass General Brigham Full timeDescription: The Patient Services Coordinator II (PSC II), under general supervision of the Administrative Manager provides administrative support to multiple health care providers in a high-volume ambulatory setting, functioning as the primary interface between the patient and providers within the Cardiology outpatient practice. In this role, the PSC...
-
Patient Service Coord III
2 months ago
Boston, United States Massachusetts General Hospital Full timeJob Description - Patient Service Coord III (3297142) Description Under general supervision and direction from the Administrative Director and the Operational Manager in the Department of Neurosurgery, the Patient Service Coordinator III will provide high-quality customer service for neurosurgical patients for the Chair of Neurosurgery. The PSC III will...
-
Patient Services Coord. II
4 weeks ago
Boston, United States Massachusetts General Hospital Full timeGENERAL SUMMARY/OVERVIEW STATEMENT: Under general supervision, provides a broad level of administrative support for the patient care and administrative activities. Works independently to execute job responsibilities and tasks. Works with the Chief to ensure a quality-based, customer-oriented flow of work. Utilizes discretion and judgment to organize...
-
Patient Services Coord II
3 weeks ago
Boston, United States Massachusetts General Hospital Full timePerforms all duties and responsibilities of a Patient Service Coordinator I. Performs all check-in and -out functions, as outlined by the MGH/ MGPO Front Desk Standards of Operations. Provides support and information to providers to problem-solve and Patient Services, Patient, Support Staff, Processing, Healthcare, Skills
