Enterprise Account Manager

4 weeks ago

Austin, United States PEAK6 Full time

WHO WE ARE
Founded in May 2018, Zogo has been on an inspiring journey in the realm of financial education. Over the years, we've had the privilege of partnering with 250 financial institutions and assembling a dedicated team of passionate and skilled team members. Our impact is something we're incredibly proud of, with a user-base that has grown to over 1.5M people who have diligently completed more than 10 million education modules.
While we've seen amazing growth and engagement, our commitment remains the same: to make finance accessible and enjoyable for everyone. We invite you to learn more about our journey and the work we do by visiting our website at zogo.com. Join us in our mission to transform financial literacy into a captivating adventure
ABOUT THIS ROLE
Zogo is currently seeking a focused, highly-motivated, full-time Enterprise Account Manager to join our team in Austin, Texas. Zogo has reached over 250+ partnerships because of our fast-paced, team-oriented attitude. We don't set goals to meet them, we set goals to exceed them. This role will focus primarily on sales closing and play a critical role in executing Zogo's 2023 revenue and partnerships goals.
Zogo is looking for candidates who strive to set themselves apart from their peers and will play a critical role in a fast-growing, fintech start-up. We are scrappy, agile, and excited to add a like minded, key player to our team.
The Enterprise Account Manager role will be critical for onboarding and maintaining enterprise accounts, and ensuring that enterprise clientele are on track to renew. Individuals in this role will also be responsible for coordinating with Sales team members around new client information, and pre-sale conversations. Enterprise Account Managers will oversee every step of the enterprise client journey, from onboarding, to establishing KPI's, creating upsell opportunities, QBR's and preliminary renewal discussions.
Responsibilities

  • Determining and understanding the needs and problems of an enterprise clientele in order to effectively enable Zogo as a solution.
  • Reporting to Lead Enterprise Account Manager
  • Effectively onboard clientele using relevant tools and software.
  • Consistently meeting and exceeding enterprise client expectations.
  • Comfortable working in a fast paced environment and effectively respond to change when needed.
  • Coordinating with Account Executives, Lead Account Manager, Revenue Team leaders and Product team members.
  • Collaborating on data documentation, reporting, and metric tracking.
  • Operational excellence to meet and exceed the needs of a developing team.
  • Understanding areas of growth per account by leveraging established relationships and building new ones with clientele.
  • Driving adoption and growth by fostering strong, collaborative relationships with customers, acting as a trusted advisor for their specific needs.
  • Proactively identify and mitigate risks for customers at different stages in the customer lifecycle.
  • Translate customer feedback into actionable insights, contributing to the enhancement of Zogo's products and services.


YOUR EXPERIENCE

  • Bachelor's degree or equivalent experience.
  • Experience (with examples) of building trusted, long-term relationships with enterprise customers
  • Ideal candidate is 2-3 years of experience or proven experience as an Account Manager, Account CSM, or similar role.
  • Well spoken and comfortable speaking / presenting.
  • Demonstrated success with account management involving six-figure ARR deals.
  • Ability to prioritize opportunities, overcome obstacles and obtain results.
  • Excellent written and verbal communication skills.
  • Ability to multitask, organize, and manage competing priorities.
  • Excited to join a fast-growing, fintech startup.
  • Strong customer focus and service orientation.
  • Experience working with virtual meeting platforms, such as Zoom, to conduct virtual meetings.
  • Preferred experience with SaaS products and/or products within the fintech space.
  • Preferred experience using Zoom, GSuite, Hubspot (or another CRM platform).


#ZOGO
OUR REWARDS
We offer a robust package of employee perks and benefits, including healthcare benefits (medical, dental and vision, EAP), competitive PTO, 401k match, parental leave, and HSA contribution match. We also provide our employees with a paid subscription to the Calm app and offer generous external learning and tuition reimbursement benefits. As a hybrid workforce, we offer our employees the ability to work remotely up to two days a week.
PEAK6 is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, natural or protective hairstyle, genetics, disability, age, or any other basis forbidden under federal, state, or local law.

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