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Consumer Experience Product Associate

3 months ago

Brooklyn, United States JPMorganChase Full time

Job Description
Chase Media Solutions harnesses the power of Chase to help brands connect more meaningfully with 80 million Chase customers. Our transaction-based marketing platform leverages first-party data to expertly match businesses with audiences, inspiring valuable relationships that last through the Chase Offers program. As part of Offers & Shopping and Connected Commerce, we drive incremental growth for merchants while helping Chase customers level up how they shop and get more from the brands they love. Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.
As a Consumer Experience Product Associate within Chase Media Solutions, you will be a key player in the design and development of the next generation of Chase Offers to deliver value to Chase customers beyond the core financial product features. You will help craft the product strategy, develop market-leading product innovations, and propel the Chase Offers consumer experience evolution. In addition, you will work on analyzing market trends, consumer research and behavior data to define, execute and monitor consumer experiences on mobile and web channels. This is an exciting opportunity to impact all aspects of the consumer shopping journey including intent capture, offer relevance/personalization, reward structures/fulfillment, loyalty programs and consumer communications such as alerts and emails
Job responsibilities

  • Partner with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
  • Consider and plan for upstream and downstream implications of new product features on the overall product experience
  • Support the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
  • Analyze, track, and evaluate product metrics including work to time, cost, and quality targets across the product development life cycle
  • Write the requirements, epics, and user stories to support product development


Required qualifications, capabilities, and skills

  • 3+ years of experience or equivalent expertise in product management or a relevant domain area
  • Proficient knowledge of the product development life cycle
  • Experience in product life cycle activities including discovery and requirements definition
  • Developing knowledge of data analytics and data literacy


Preferred qualifications, capabilities, and skills

  • Understanding of the advertising ecosystem - including technical capabilities and data management required for the digital advertising business, and an informed point of view on the industry's direction and needs
  • Experience working on consumer digital products, operations, servicing and controls partners to align roadmap
  • Understanding of modern web technologies, web application frameworks and mobile native technologies


About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.