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Digital Product Manager

3 months ago

Detroit, United States Huntington National Bank Full time

Description

Summary:

Huntington Commercial Digital team is looking to hire a digital product manager with a focus on execution and passion for Customer Relationship Management. The Digital Product Manager for Sales Enablement will partner with Sales Leaders to drive a better experience in Salesforce for our bankers. The goal is to enhance sales productivity, help deliver superior user experience for our bankers which in turn drives higher customer satisfaction and retention.

The Digital Product Manager will help refine the vision for Digital Sales Enablement, and help deliver enhanced CRM capabilities in an Agile delivery model. This role will collaborate with sales teams, Salesforce Center of Excellence, Salesforce Agile team and analytics partners.

Duties and Responsibilities:

  • Identify business challenges and opportunities for improvement using data analytics, as well as customer/colleague feedback and pain points.

  • Drive business prioritization, and requirements in partnership with a cross functional team of Sales partners and Salesforce technical teams.

  • Deliver Salesforce enhancements using Agile techniques – with a mindset of incremental delivery using MVP s. Lead in feature definition and acceptance criteria.

  • Understand how the features map to delivering business objectives and key results (OKR’s).

  • Lead discussions in partnership with Salesforce and data architects.

  • Work with agile teams to iterate and build; focus on prioritizing the business value from different pieces of the work.

  • Partner with implementation teams to roll out capabilities flawlessly for customers and colleagues.

  • Measure performance against expectations; revisit analysis and strategy to modify approach when a variance is recognized.

    Basic Qualifications:

  • Bachelor's degree

  • 4+ years of Digital product management or project delivery experience.

  • Experience with Agile Delivery

    Preferred Qualifications:

  • Digital product management or delivery experience in Salesforce or other CRM applications.

  • Experience working with sales, service and relationship management professionals.

  • Skilled at using data or insights to design dashboard capabilities and Customer 360 views.

  • Experience in creating re-designed experiences on online/mobile platforms.

  • Ability to translate business needs to technology teams

  • User-centered design and usability expertise

  • Self-starter who develops plans and is committed to hitting delivery dates

  • Strong analytical skills and familiarity with the Software Delivery Lifecycle

  • Must have excellent written and verbal (face-to-face and phone) communication skills

  • Ability to develop working relationships with individuals at all levels of an organization

  • Strong organizational skills and attention to detail

#LI-Hybrid

#LI-DK1

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

Yes

Workplace Type:

Hybrid

Huntington is an equal opportunity and affirmative action employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity and expression, genetic information, or any other basis protected by local, state, or federal law.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Agency Statement: Huntington does not accept solicitation from Third Party Recruiters for any position