Manager, Premium Service
2 months ago
The Florida Panthers are a community focused organization led by an authentic management team that served our country and now serves the South Florida community. The organization is on the rise and is experiencing success both on and off the ice. Led by General Manager Bill Zito, the Panthers are coming off their best season in franchise history, entering the 2024-2025 season as Stanley Cup Champions. Off the ice, the business is experiencing growth across all key metrics and our revenue is at an all-time high. The organization is expanding outside of Amerant Bank Arena via the renovation of the FTL War Memorial in downtown Fort Lauderdale. This state-of-the-art ice facility features two regulation-size rinks, including a new team practice rink with stadium seating, and a 4,000-capacity music theatre for live entertainment. The future is bright, and we are very proud of what we are building in South Florida.
Â
Job Title: Manager, Premium Service
Department: Ticket Sales & Service
Reports To: Senior Manager, Premium Sales & Service
FLSA: Exempt
Employment Type: Full-Time
Location: Amerant Bank Arena
Â
Job Summary:
The Manager, Premium Service plays an integral role in shaping strategy around premium service for Florida Panthers Hockey and events at Amerant Bank Arena while establishing and growing client relationships. The position will be responsible for daily management of the Premium Service Team as well as implementation and development of processes with a focus on delivering outstanding customer service and retention amongst our customers, creating initiatives that ensure premium members renew at high rates, while motivating team to increase overall customer engagement and satisfaction.
Â
Essential Functions:
- Oversee Premium Service Team day-to-day operations during office hours, Florida Panthers home games, FLA Live Arena Events and Territory Member Events.
- Oversee and lead team to meet and exceed organization retention goals and growth strategy through planning and execution of Member renewal campaign.
- Develop and execute benefits and experiential program for Premium Members to help drive Membership satisfaction and retention.
- Manage, respond, and resolve Premium Territory Member challenges, complaints and requests in a timely manner while providing insights to leadership and service team.
- Develop Member touchpoint programs with effective tracking and coaching programs to ensure Premium Service Team Members are successfully meeting their annual goals.
- Engage with suite owners and their guests to ensure an exceptional experience is delivered while developing and maintaining strong relationships with Members.
- Responsible for recruiting and mentoring a high-performance customer service team.
- Organize ongoing training and development program for Premium Service Team Members
- Develop ideas and plans for generating additional revenue through all sales channels.
- Provide accurate touchpoint and client engagement reports to management in a timely and consistent manner.
- Collaborate with Sanza, Partnerships, Panthers Intelligence, and other applicable departments as needed to ensure organizational alignment, enhance processes, benefits, and drive growth.
- Meet and exceed service levels, service standards and company values.
- Work closely with ticketing leadership team to build a strong culture.
- Maintain a strong knowledge of business and entertainment initiatives.
- Other duties and special projects as assigned.
Â
 Qualifications:
- Strong presentation, communication, organization, and time management skills.Â
- Excellent written and oral communication/interpersonal skills.
- Ability to multi-task and prioritize both important and urgent requests.
- Experience working with all levels within an organization from assistants to CEOâs.
- Experience working with multi-year and contractual agreements.
- Critical thinker, self-driven, motivated, results and solution oriented.
- Strong commitment and passion to building relationships and deliver world class service.
- Strong work ethic and a desire to continue a career in professional sports.
- SeatGeek or Ticketmaster experience is an asset.
- Minimum of 4 years of increasingly responsible experience in customer service and sales, preferably with a sports facility/pro team.
- At least 2 years of management responsibility.Â
- Live and work by the CATS values â Commitment, Attitude, Trust, and Standards.
- Proven track record of consistently exceeding corporate objectives and expectations.Â
- Bachelorâs Degree (B.S.) from four-year college or university.
Â
Work Environment
This position works in an arena where the noise level is generally high, crowd traffic is heavy, temperatures are variable â often cold; lights are bright or dark with occasional exposure to flashing lights and pyrotechnics.
Â
Position Type/Expected Hours of Work
This is a Full-Time position. Hours of work are based on event schedule and include nights, weekends and occasional holidays.
At the Florida Panthers Hockey Club, Arena Operating Company, Panthers IceDen, Sanza Food Service, War Memorial Benefit Corporation, and FLA Team Shop, we strive to make every employee feel valued and respected for who they are and the unique contributions they make. We believe that a diverse and inclusive company is a more innovative and successful company, which is why we aim to infuse diversity, equity, and inclusion (DE&I) into all aspects of our culture and our business.
We welcome all to apply and join our team.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
-
Sales Representative
2 weeks ago
Sunrise Beach, United States CoMo Premium exteriors Full time $60,000 - $120,000Job DescriptionJob DescriptionThis is one of those rare opportunities that a talented salesperson will get excited about. CoMo Premium Exteriors, Mid-Missouri's largest roofing company, is looking for a driven salesperson to help us build our Lake Ozark territory. Supported by an amazing team, you will receive great pay and hit the ground running with...
-
PT Sales Associate
1 week ago
Sunrise, United States Marc Jacobs Part timeJob DescriptionJob DescriptionMarc Jacobs International, powered by the creative genius of Marc Jacobs, seeks a part-time Sales Associate to join its Sawgrass Mills Premium Outlet in Sunrise, Florida. RESPONSIBILITIES:Achieve and exceed the personal sales goals Demonstrate a complete knowledge of the merchandises’ features and benefits to maximize the...
-
FT Stock Supervisor
1 week ago
Sunrise, United States Marc Jacobs Full timeJob DescriptionJob DescriptionMarc Jacobs International, powered by the creative genius of Marc Jacobs, seeks a Stock Supervisor to join its Sawgrass Mills Premium Outlet in Sunrise, Florida. RESPONSIBILITIES:Job responsibilities include but are not limited to:Maintains an organized flow of goods in the stock room & onto the sales floor.Inspects for &...
-
Patient Service Coordinator
3 months ago
Sunrise, United States Beltone Full timeAt Beltone, we believe the best way to offer our patients premium service is to value our employees and create a positive work environment. We are proud of a culture that emphasizes collaboration and empowerment. The Patient Service Coordinator will be the face of the practice and will create an extraordinary patient experience. Responsibilities ...
-
Healthcare Client Services Manager
2 months ago
Sunrise, United States Community Care Plan Full timePosition Summary:As a Healthcare Client Services Manager, you will be responsible for ensuring that all CCP Contracted Delegates adhere to regulatory requirements, internal policies, and industry standards related to healthcare contract compliance and reporting. You will monitor accounts, assess contractual compliance risks, and implement controls to...
-
Healthcare Client Services Manager
2 months ago
Sunrise, United States Community Care Plan Full timePosition Summary:As a Healthcare Client Services Manager, you will be responsible for ensuring that all CCP Contracted Delegates adhere to regulatory requirements, internal policies, and industry standards related to healthcare contract compliance and reporting. You will monitor accounts, assess contractual compliance risks, and implement controls to...
-
Director of Family Services
1 day ago
sunrise, United States Arc Broward Full timeDirector of Family Services Arc Broward is looking for a Director of Family Services (DFS) to lead our Family Strengthening and Respite Care with Enrichment programs and our Intake, Social Services, and Case Management within our Children’s Division! The DFS provides positive and supportive leadership that promotes and reinforces a culture that values,...
-
Director of Family Services
3 weeks ago
Sunrise, United States Arc Broward Full timeDirector of Family Services Arc Broward is looking for a Director of Family Services (DFS) to lead our Family Strengthening and Respite Care with Enrichment programs and our Intake, Social Services, and Case Management within our Children’s Division! The DFS provides positive and supportive leadership that promotes and reinforces a culture that values,...
-
Director of Family Services
1 month ago
Sunrise, United States Arc Broward Full timeDirector of Family Services Arc Broward is looking for a Director of Family Services (DFS) to lead our Family Strengthening and Respite Care with Enrichment programs and our Intake, Social Services, and Case Management within our Children’s Division! The DFS provides positive and supportive leadership that promotes and reinforces a culture that values,...
-
Director of Perioperative Services
1 month ago
Sunrise, United States NurseRecruiter, LLC Full timeJob DescriptionJob DescriptionJob Summary:A highly skilled and experienced Director of Perioperative Services is sought to lead the surgical team and ensure the delivery of safe and high-quality patient care. The Director will hold 24/7 responsibility for the surgical services department, overseeing operations, managing staff, and implementing best practices...
-
Data Entry
1 month ago
Sunrise, United States Abacus Service Corporation Full timeJob Title: Data Entry Keywords: Number of Positions: Remaining Positions: Duties: -Assist with data input within the service center location. -Perform typing/keyboarding and data input functions. -Create and manage spreadsheets to track data for order delivery -Prepare and communicate data directly to contractors via text message or email-Retrieve...
-
Customer Service Associate
2 weeks ago
Sunrise, United States Wawa Full timeJob Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related...
-
Customer Service Representative
2 months ago
Sunrise, United States American Leak Detection of South Florida Full timeJob DescriptionJob DescriptionThe Customer Service Representative at American Leak Detection of South Florida is responsible for answering customer questions, scheduling appointments, and dispatching/routing our technicians for daily jobs. The Customer Service Representative (CSR) will help serve our residential, commercial, and municipal customers...
-
IT Services Support Specialist
2 months ago
Sunrise, United States BeneLynk Full timeCOMPANY OVERVIEW Does the idea of applying your talents at a company that assists people in understanding how to obtain additional health care benefits and compensates well for doing so, inspire you? We call it “Doing good while doing well” and invite you to apply to join us and begin moving forward along a beneficial career path – one built on...
-
Area Customer Service Coordinator
1 month ago
Sunrise, United States YO HR CONSULTANCY Full timeJob DescriptionJob DescriptionArea Customer Service CoordinatorExperience: 1-3& yearsPay Rate: $18/hr***Shift timing***08:00 am to 5:00 pm (Mon to Fri)Job Type: Temp to engageWork Type:& OnsiteWork Auth:1.& US Citizen,2.& Green CardMinimum QualificationsRequires high school diploma plus 12 months of related work experience.& Post High School...
-
Financial Services Professional
3 months ago
Sunrise, United States Bankers Life Full timeBankers Life®, one of the most respected brands in the Financial Services industry, is seeking ambitious individuals to grow our team of Financial Professionals. We offer award-winning training, access to mentors, and a workday that can be built around your lifestyle.As a Financial Services Professional, you will:Build a client base by growing relationships...
-
People Services Specialist
1 week ago
Sunrise, United States Team Select Home Care Full timeOverview You can apply by texting TSC to 97211 Now offering DailyPay! Ask us about it! Are you looking for an exciting opportunity with an expanding home health care company? Are you eager to prove yourself, be valued and grow? It is in your best interest to apply and hear more about what we have to offer! Team Select’s mission is to take every...
-
Sunrise Manor, Nevada, United States 5th HQ Full time5th HQ -We are looking for a meticulous and effective Assistant Store Manager in the Sunrise, FL area. The successful candidate will possess experience in order management, exceptional organizational skills, and proficiency in Microsoft Office applications. Bilingual fluency in English and Spanish is essential to engage with our diverse clientele.Employment...
-
Shift Manager
3 months ago
Sunrise, United States Upchurch Management Full timeJob Description This job posting is for a position in a restaurant owned and operated by an independent franchisee and not McDonald’s USA. This franchisee owns a license to use McDonald’s logos and food products, for example, when running the restaurant. However, this franchisee is a separate company and a separate employer from McDonald’s USA. If you...
-
Sales Manager
1 day ago
Sunrise, United States AC Hotel Fort Lauderdale Sawgrass MillsSunrise Full timeDescriptionWe are hiring a Catering & Sales ManagerROLESales Manager Primary responsibility for this role is to 50% sell and 50% service. Sales Manager responsibility is primary to sell catering events and meetings plus group rooms of 15 and below. The sales manager will be focused on selling, growing the business and managing accounts to achieve guest...