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Customer Service Representative

3 months ago

Olympia, United States tapwage Full time

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence

Overview

TNS has an opportunity for a customer support professional to join our Customer Care team in providing technical and customer support for the telecommunications products and services that we offer, including our Call Guardian spam call protection service.

The CSR will interact via e-mail and telephone with employees of telecommunications companies that are seeking to resolve issues for their subscribers. The CSR will also interact with companies that are being flagged as potential spammers and wish to appeal this rating.This role is hybrid, with 3 days per week in our Olympia WA office.

Responsibilities

This position involves opening trouble tickets, performing initial troubleshooting and investigation, escalating tickets to other teams as needed, and seeing tickets through to final resolution and closure.

Required Qualifications:

- One or more years of experience working in a customer support environment
- Proficiency with Microsoft Office applications such as Word, Excel, and Outlook
- Strong written and verbal professional communication skills
- Ability to accurately type 40+ words per minute
- For this role, we anticipate paying $18 - $22 per hour. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate’s knowledge, skills, abilities, and geographic location. TNS offers a competitive benefit package including medical and dental coverage, life insurance, paid holidays and vacations, and a 401K plan with company match.

Qualifications

Desired Qualifications:

- Bachelor’s degree or equivalent experience
- Previous experience with telecommunications services
- Familiarity with computer networking

If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about

TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.