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Rooms Controller
3 months ago
The award-winning Forbes 4-Star and AAA 5-Diamond Waldorf Astoria Monarch Beach Resort & Club is looking for a Rooms Controllerto join the Front Office Team
Located in the beautiful coastal town of Dana Point adjacent to Laguna Beach, this town played an iconic role in the emergence of California's surf culture and today is celebrated for its laid-back vibe and fun, active lifestyle.
The resort is perched on 175 acres atop a 150-foot seaside bluff with over 400 rooms, 115,000 square feet of indoor and outdoor meeting space, and 8 food and Beverage outlets. This includes 4 restaurants, a beach club, lounge, marketplace, and IRD.Classification: Full-Time Shift: Various – must have availability to work weekends, weekdays, and holidays.
Want to learn more?Hotel Website, Facebook, Instagram
What will I be doing?
The Rooms Controller will act as the main point of contact for Front Desk across interdepartmental partnership. They will also act as a leader within the department to our internal and external guests. This will include but are not limited to the below:
Front Desk: Assist the front desk when additional support is needed Able to maximize room revenue and availability by assigning rooms accordingly Answer telephone inquiries in a professional manner assisting all (internal/external) guests Complete a daily Rooms Control Checklist Items to be added and removed from checklist as needed Digital Key Review Arrival Communication Reservation upkeep and folio integrity Upsell Review Preparation Efforts for Following Day Additional Front Desk: Action requests through FD Inquiry email and FD Inquiry List Action requests through Microsoft Teams Chats The Front Desk Chat Reservations/Front Desk Rooms Division Ops (FD/Housekeeping) In Room Dining/Front Office SP /Reservations/Fd Respond to Kipsu Messages Maintain 5 minute response time Assist with additional checklist items High Balance Declined Credit Cards Disputed Charges House Account (H1090) Reservation Credit ApplicationInterdepartmental Partnership:
Housekeeping: Consistent communication with Housekeeping regarding room status and discrepancies Action pending rooms in an efficient and productive manner to minimize guest wait time Engineering: Consistent communication with Engineering regarding room condition Maintain Out of Order rooming list to control room availability VIP Work closely with Reservations/Revenue Management, Commercial, Housekeeping, Engineering and Executive Offices to ensure VIP guests and their room accommodations are highlighted Group Utilize group resumes to assign group guests to proper room types Ensure that reservation modification requests are actioned in a timely manner Assist in group billing accuracy In Room Dining Coordinate with In Room Dining to ensure proper room allocation for amenities Fireside Terrace Amenity Guest Celebration Amenity Guest Recovery AmenitySupportive Functions:
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel.
Application of advanced computer literacy to create and merge form documents, create mailing lists and labels as well as the utilization of various software packages, including Microsoft Word, Excel, Outlook and Infor for HMS.
Operation of numerous business machines to include Facsimile, 10-Key calculator, and various copiers and printers.
Provide additional administrative assistance as directed.
Specific Job Knowledge, Skills, Abilities:
Must be able to explain and perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities. The following are required:
Speak, read, write and understand the primary language(s) used in the workplace Demonstrate professional and efficient communication skills, both verbal and written Possess basic computer skills, including Microsoft Office Excellent interpersonal and sales-related skills Exceptional organizational skills Ability to handle multiple tasks and projects daily Typing requirement of at least 50 words per minute Can work independently with little or no supervision RequirementsWhat are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and disciplineIn addition, we look for the demonstration of the following key attributes:
Quality Productivity Dependability Customer Focus AdaptabilityWhat will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all
The Benefits – Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work & Fortune We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
Access to your pay when you need it through DailyPay Medical Insurance Coverage – for you and your family Mental Health Resources Best-in-Class Paid Time Off (PTO) Go Hilton travel discount program Supportive parental leave Matching 401(k) Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more) Career growth and development Team Member Resource Groups Recognition and rewards programs*Available benefits may vary depending upon property-specific terms and conditions of employment.
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Source: Hospitality Online
