Client Advisor | Spring Street
3 weeks ago
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.
We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
JOB PURPOSEThe Client Advisor builds relationships with Burberry’s new and existing clients, delivering a personalised and elevated experience with commercial success.
Reporting to the store management, the Client advisor will inspire our clients by conveying passion for the brand, fashion and luxury products.
As an expert in client engagement and service, the client advisor demonstrates a high level of knowledge in styling and selling.
SERVICE AND SALES
Meet and exceed individual and store sales and other commercial KPIs
Through storytelling and passion for the brand, inspire our clients creating desire and love for Burberry with every client interaction
Provide a luxury service and demonstrate knowledge and expertise in product, fashion and styling
Follow the Client journey to elevate the Client experience in the store: Ensure a great initial impression; discover your client, be a product and styling expert and close the sale to maintain the relationship with the client.
Be efficient in following-up and delivering after-sales services to our clients
Contribute to the daily operations of the store, by maintaining high luxury standards in both front and back of house, including appropriate level of product and replenishment, support with inventory management, markdowns and stockroom maintenance when required
Follow company policies, guidelines, and procedures. Use visual techniques to maintain visual standards according to Burberry guidelines
Foster team work and a positive work climate
CLIENT ENGAGEMENT
Build meaningful relationships with Clients
Work by appointment to provide a personalised service and build relationships with our clients to promote loyalty and incremental purchases.
Capture new luxury clients to grow the individual and store client book with a commercial objective mindset
Drive retention of clients ensuring volume and spend by contacting them regularly and ensuring the appropriate follow up on sales or clients requests
PERSONAL PROFILEA proven track record in delivering sales and exceeding targets
Previous experience in Clientelling
A strong interest in fashion, art and culture
Strong product knowledge and good understanding of store retail operations
Understanding of competitor products
Experience in working as part of a team
Fluent in local language; English proficiency is desirable
Other language knowledge is desirable
Demonstrates Confidence, Curiosity, Conviction, and Care
Enjoys being part of a team
Energetic, Pro-active and self-motivated
Detail-oriented and creative with a passion for selling
Assertive with impeccable presentation and communication skills when dealing with clients and colleagues at all levels
Results driven and commercial mindset
Flexible, collaborative and adaptable approach to work
MEASURES OF SUCCESSIndividual sales performance and KPI’s (Appointments, UPT, ATV & AUR)
Service targets (Guest Experience, Net promoter score)
New client acquisition (conversion and retention)
Number of appointments held on a monthly basis
FOOTERBurberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
• Expected base salary for the role will generally be between $25.00 and $27.00 per hour at the commencement of employment. However, base salary if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs.
• This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
Posting Notes: USA || New York (US-NY) || New York || RETAIL OFFLINE || MAINLINE || n/a ||
-
Financial Advisor Coordinator
23 hours ago
New York, United States Lead Advisor Full timeOur wealth management client in Midtown is seeking an advisor coordinator to work alongside wealth management advisors assisting with client service support, applications, and on-boarding.Administrative Duties:Maintain client list and case filesE-file and hard file investment and insurance related documentsMaintain calendar, schedule follow-up appointments...
-
New York State, United States Dane Street Full timeDane Street is expanding our physician panel! This is a telework opportunity for supplemental income for physicians providing a caseload customized to your schedule. Our physician panel is comprised of independent contract reviewers (1099) compensated on a per-case basis.JOB SUMMARYAs Physician Reviewer/Advisor for Disability Peer Review, you will utilize...
-
Client Advisor | Spring Street
3 weeks ago
New York, United States Burberry Full timeINTRODUCTION At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide...
-
Client Advisor
4 weeks ago
New York, New York, United States Burberry Full timeINTRODUCTIONAt Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an...
-
Client Advisor
4 days ago
New York, United States OTB Group Full timeJIL SANDER, the high-end luxury brand, is the epitome of modernity and sophistication. Its unconditional dedication to contemporary design combines elegance and purity with innovative materials and exceptional craftsmanship. The refinement of cuts and the perfection of details give form to a figure that stands out by its distinctive belief in excellence and...
-
Client Advisor Manager
5 days ago
New York, United States MONCLER S.P.A. Full timePOSITION OVERVIEW: The Client Advisor Manager (CAM) is a Brand ambassador who embodies the Moncler Client Promise and represents the Brand's values in the execution of their role. Reporting to the Store Manager/Director, the CAM is responsible for delivering exceptional business results, by leading and coaching a team, supporting the cultivation of client...
-
Client Advisor
5 days ago
New York, United States LVMH Full timePosteLOEWE is one of the world's major luxury houses, founded in 1846 in Spain. Today the Maison is under the creative direction of Jonathan Anderson, who has envisioned and crafted a bold new chapter for LOEWE, translating a prismatic and eclectic range of art influences into the medium of fashion. LOEWE's legacy of craftsmanship remains the living soul of...
-
Client Advisor-Soho
5 days ago
New York, United States Tiffany & Co. Full timeOverview: Tiffany & Co... the name instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence. For 175 years, Tiffany has created a legacy of exquisite designs and romantic ideals. Tiffany & Co.'s rich heritage of celebrated artists, historic milestones and magnificent jewelry creates the foundation from which our employees...
-
Client Advisor-Rockefeller Center
4 weeks ago
New York, United States Tiffany's Full timeClient Advisors hold the critical position of embodying the Tiffany brand in each and every client interaction using the Tiffany touch; their own flair for making each clients experience extraordinary. The Client Advisor is an excellent communicator Client Advisor, Advisor, Client Relations, Brand Ambassador, Hospitality, Sales, Banking
-
Universal Banker
3 days ago
New Albany, United States WesBanco Bank Inc. Full timeJob Title - Department Universal Banker - Spring Street Location Location: This position is 100% in office. The employee will work full time in an office in a designated WesBanco location. Consideration for location will be Spring Street.Market Louisville Southern Indiana Work Hours per Week 37.5 Requirements High school diploma or GED required. Banking,...
-
Client Advisor Manager
5 days ago
New York, United States Moncler Full timePOSITION OVERVIEW:The Client Advisor Manager (CAM) is a Brand ambassador who embodies the Moncler Client Promise and represents the Brand's values in the execution of their role. Reporting to the Store Manager/Director, the CAM is responsible for delivering exceptional business results, by leading and coaching a team, supporting the cultivation of client...
-
Associate Client Advisor
4 weeks ago
New York, United States Marsh & McLennan Companies, Inc. Full timeMarsh is seeking candidates for our open Associate Client Advisor - Property position based in our New York office. Associate Client Advisor What can you expect:Becoming a member of Marsh's best in class Power & Energy team who delivers expert broki Client Advisor, Associate, Advisor, Property, Business, Client, Banking
-
Client Advisor
5 days ago
New York, United States LVMH Full timePosteLouis Vuitton is seeking a highly motivated, curious and customer focused Client Advisor with an undeniable passion for creating memorable experiences for our worldly clientele. As a Client Advisor, you will be an ambassador of the Brand, ensuring that every Client is treated according to the Louis Vuitton promise. By striving to discover your Clients...
-
Client Advisor
1 week ago
New York, United States Acne Studios Full timeAcne Studios is a progressive luxury house and through collaboration and curiosity, we set high aspirations and strive for excellence. We value everyone's contribution and embrace feedback to develop ourselves and others. We aim to minimise our environmental impact across all our operations and to address societal challenges in the way we conduct our...
-
Client Advisor, SoHo
1 month ago
New York, New York, United States AMIRI Full timePurpose & objective:AMIRI is looking for an enthusiastic Client Advisor to join the its SoHo location The AMIRI Client Advisor is responsible for delivering quality client service, achieving individual sales goals, building lasting dynamic client relationships through expert product knowledge and selling techniques, as well as understanding luxury boutique...
-
Expert Client Advisor
3 days ago
New York, United States Louis Vuitton Full timePOSTE Our Expert Client Advisor is an Ambassador to the brand, with a special focus on a category, ensuring that every Client is treated according to the Louis Vuitton Promise. We strive to discover our clients and their every need to guide them across the brand. We deliver the best client experience and convey passion for the product in every interaction....
-
Client Advisor, SoHo
4 weeks ago
New York, United States AMIRI Full timePurpose & objective:AMIRI is looking for an enthusiastic Client Advisor to join the its SoHo location! The AMIRI Client Advisor is responsible for delivering quality client service, achieving individual sales goals, building lasting dynamic client relationships through expert product knowledge and selling techniques, as well as understanding luxury boutique...
-
Associate Client Advisor
2 weeks ago
New York, New York, United States Marsh Full timeMarsh is looking for candidates to join their team as an Associate Client Advisor - Casualty based in New York.Role Overview: Join Marsh's top-notch Power & Energy team to provide expert broking & strategy solutions for managing risk confidently. As a Client Advisor, understand clients' business priorities and risk management needs to offer knowledge and...
-
Enterprise Account Manager
4 days ago
New York, United States Street Context Full timeAs an Enterprise Account Manager, you are highly specialized in building the strategic relationships that result in the expansion and growth of our largest accounts. Your job is to work closely with our customers throughout every step of their journey with us to drive the success and continued growth of our business. You are solely responsible for building...
-
Client Advisor
4 weeks ago
New York, United States Emerging Blue Jobs Full timeJob DescriptionJob DescriptionOur client is a London based luxury ready to wear and lifestyle company. Known for its knitwear, garments made of the finest natural materials, and understated elegance. For more than 25 years, our client has created modern design with old world influences. Their flagship stores carry not only the women's collection, but...