Infrastructure Site Reliability Engineer

3 weeks ago

Orlando, United States Electronic Arts Full time

EA is looking for an experienced Infrastructure Site Reliability Engineer (SRE) with a strong understanding of On-premises Infrastructure, cloud computing, Database, and Virtual technologies to join us.

As Site Reliability Engineer (SRE) you will support us and our complex systems running VMware vSphere v7/8x and infrastructure/applications hosted on the EA Private and Public clouds, like AWS/Azure/GCP. You will also be working in a team environment, following established business processes and procedures, preparing knowledge documentation SOPs, and performing changes and preventative maintenance to ensure the smooth day-to-day operation of EA's computing environment.

This role reports into the Senior Manager.

Job Requirements/Role

SRE's responsibilities include:

  • You will be maintaining reliability and performance, fixing issues and errors, automating tasks, responding to incidents, and managing on-call responsibilities.
  • You will build infrastructure-based processes or methodologies to be used by system, Database, cloud, and Linux engineers in cross-functional environments.
  • You will collaborate with project and product managers to ensure that the stated vision for a service is compatible with non-functional system requirements like performance, latency, availability, and security.
  • You will work with engineering teams at the staging phase of the build process to ensure optimal delivery efficiency.
  • You will act as SME for the operation of resilient distributed systems, Databases that run across multiple data center and cloud providers
  • Directly influence our journey towards zero-touch, highly scalable, reliable infrastructure.
  • Resolve complex technical issues and drive innovations that improve system, storage, Database, availability, and performance.
  • Deliver a solid playbook of operative guidelines, eliminating hands-on work and redundancy.

Skills/Experience

  • 7+ years of progressive, technical experience—expertise in the Configuration Management System, VMware, RedHat Linux, MSSQL, MYSQL, Postgres, RDS, and Kubernetes.
  • Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.
  • Understanding of development and operations
  • Familiarity with production monitoring systems
  • Ability to collaborate across multi-functional teams
  • Experience with scripting and automation using languages like Python, BASH, PowerShell, HTML + CSS, Django, CI/CD, and Teraform.
  • Strong background in continuous integration and deployment (CI/CD) practices.
  • Ability to diagnose and resolve technical issues swiftly and effectively.
  • 3rd-party API integration experience.
  • Experience deploying and managing resources in a production setting in AWS, Azure, or Google Cloud platforms.
  • Experience with distributed storage technologies such as NFS S3, as well as dynamic resource management frameworks (Apache, Kubernetes, Yarn)
  • Expert knowledge of Virtualization Technologies and associated services (specifically VMware vCenter, vRealize Automation, and vROPS)
  • Experience with orchestration tools that support the automated delivery of enterprise platforms
  • Experience with configuration management frameworks/tools (such as Ansible, Chef, Puppet, etc.)
  • Knowledge of the ITIL process

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