Infrastructure Site Reliability Engineer

3 weeks ago

Orlando, United States Electronic Arts (EA) Full time

We are a global team of creators, storytellers, technologists, experience originators, innovators and so much more. We believe amazing games and experiences start with teams as diverse as the players and communities we serve. At Electronic Arts, the only limit is your imagination.

EA is looking for an experienced Infrastructure Site Reliability Engineer (SRE) with a strong understanding of On-premises Infrastructure, cloud computing, Database, and Virtual technologies to join us.

As Site Reliability Engineer (SRE) you will support us and our complex systems running VMware vSphere v7/8x and infrastructure/applications hosted on the EA Private and Public clouds, like AWS/Azure/GCP. You will also be working in a team environment, following established business processes and procedures, preparing knowledge documentation SOPs, and performing changes and preventative maintenance to ensure the smooth day-to-day operation of EA's computing environment.

This role reports into the Senior Manager.

Job Requirements/Role

SRE's responsibilities include:

  • You will be maintaining reliability and performance, fixing issues and errors, automating tasks, responding to incidents, and managing on-call responsibilities.
  • You will build infrastructure-based processes or methodologies to be used by system, Database, cloud, and Linux engineers in cross-functional environments.
  • You will collaborate with project and product managers to ensure that the stated vision for a service is compatible with non-functional system requirements like performance, latency, availability, and security.
  • You will work with engineering teams at the staging phase of the build process to ensure optimal delivery efficiency.
  • You will act as SME for the operation of resilient distributed systems, Databases that run across multiple data center and cloud providers
  • Directly influence our journey towards zero-touch, highly scalable, reliable infrastructure.
  • Resolve complex technical issues and drive innovations that improve system, storage, Database, availability, and performance.
  • Deliver a solid playbook of operative guidelines, eliminating hands-on work and redundancy.

Skills/Experience

  • 7+ years of progressive, technical experience—expertise in the Configuration Management System, VMware, RedHat Linux, MSSQL, MYSQL, Postgres, RDS, and Kubernetes.
  • Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.
  • Understanding of development and operations
  • Familiarity with production monitoring systems
  • Ability to collaborate across multi-functional teams
  • Experience with scripting and automation using languages like Python, BASH, PowerShell, HTML + CSS, Django, CI/CD, and Teraform.
  • Strong background in continuous integration and deployment (CI/CD) practices.
  • Ability to diagnose and resolve technical issues swiftly and effectively.
  • 3rd-party API integration experience.
  • Experience deploying and managing resources in a production setting in AWS, Azure, or Google Cloud platforms.
  • Experience with distributed storage technologies such as NFS S3, as well as dynamic resource management frameworks (Apache, Kubernetes, Yarn)
  • Expert knowledge of Virtualization Technologies and associated services (specifically VMware vCenter, vRealize Automation, and vROPS)
  • Experience with orchestration tools that support the automated delivery of enterprise platforms
  • Experience with configuration management frameworks/tools (such as Ansible, Chef, Puppet, etc.)
  • Knowledge of the ITIL process

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We're looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

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