Corporate Applications Analyst

4 weeks ago

Providence, United States Bally’s Corporation Full time
DescriptionWhy Bally's?

Bally’s Corporation is one of the world’s leading entertainment companies, with millions of players across digital gaming platforms and traditional casino venues. Recognized for our innovation, energy, and dedication to creating thrilling gaming experiences, we were born to entertain.

A career with Bally’s means starting on a path to endless possibilities. Our growing business is searching for service-minded individuals looking for a place to build and grow, excel, and truly make a difference. So, if you want to be challenged in an exciting and fast-paced environment, this is the place for youThe Role

As a Corporate Application Analyst you will help manage enterprise software environments by providing maintenance, security and account management, troubleshooting issues, and overall administration. In addition, you will assist with developing new system due diligence and discovery. This position will use Service Desk and Project Management applications for managing issues and tasks at all levels, and for collaboration with the Apps team. Interface and interaction with vendor teams and their support systems, to escalate and resolve issues is a requirement. Daily work will consist of meeting SLA expectations on all supported enterprise software support requests submitted by business users.Responsibilities

  • Ensure all applications and systems run smoothly in a fast-paced 24/7 environment.
  • Support users of PC’s, Macs, Tablets, and other forms of computing equipment.
  • Support all business applications across 15 casino properties (AP/AR, POS, CMS, Hotel, Gaming, Compliance. Tax/T31, Mkt Promo, Mobile, EDW, AS400) .
  • Ensure SLAs are met - Manage deliverables for critical applications by working with Business users and understand the IT/business SLA’s.
  • Troubleshoot Major Incidents, involving all necessary teams, create post mortems, and ensure closure of incidents.
  • Work closely with Corp IT teams to encoprate active maintenance and rollswap schedules.
  • Monitor and support production applications and environments both gaming and non-gaming.
  • Research issues to ensure service level agreements are met, and research application, data, and database related issues.
  • Collaborate with Support Desk on incidents/issue triages and release/change review meetings as well as identify enhancements for application support.
  • Participate in the 24x7 support coverage as needed (outages).
  • Assist the Applications team with projects and new deployments.
  • Create and develop documentation and standards for maintaining, testing, and supporting corporate applications. Qualifications
    • Ensure all applications and systems run smoothly in a fast-paced 24/7 environment.
    • Support users of PC’s, Macs, Tablets, and other forms of computing equipment.
    • Support all business applications across 15 casino properties (AP/AR, POS, CMS, Hotel, Gaming, Compliance. Tax/T31, Mkt Promo, Mobile, EDW, AS400) .
    • Ensure SLAs are met - Manage deliverables for critical applications by working with Business users and understand the IT/business SLA’s.
    • Troubleshoot Major Incidents, involving all necessary teams, create post mortems, and ensure closure of incidents.
    • Work closely with Corp IT teams to encoprate active maintenance and rollswap schedules.
    • Monitor and support production applications and environments both gaming and non-gaming.
    • Research issues to ensure service level agreements are met, and research application, data, and database related issues.
    • Collaborate with Support Desk on incidents/issue triages and release/change review meetings as well as identify enhancements for application support.
    • Participate in the 24x7 support coverage as needed (outages).
    • Assist the Applications team with projects and new deployments.
    • Create and develop documentation and standards for maintaining, testing, and supporting corporate applications. What’s In It For You
      • Competitive Salary with annual performance reviews
      • Comprehensive health coverage plan that includes medical, dental, and vision
      • 401(K)/ Company Match
      • Employee Stock Purchase Plan
      • Access Perks and Childcare discounts

        Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

        Source: Hospitality Online

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