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Customer Support Specialist
2 months ago
Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. ()
The Customer Service Specialist will provide administrative and customer service support to our clients, internal employees and outside vendors. The Customer Service Representative coordinates the movement of freight via all modes of transportation.
Will be required to perform data entry tasks
Will maintain accurate information and data to be used by clients, other employees and vendors
Receive orders from client and other Ryder departments
Assist others in coordinating movement of goods from shipper to destination within parameters required by customer
Confirming carriers are legally permitted to transport freight, commodity, weight and dimensions
Notifying customer if shipment requirements are not able to be met, if there is an issue with any portion of the shipment affecting pick up or delivery or any other incidents in transit negatively impacting the performance requirements of shipment
Work with other staff members to make decisions based on best course of action and circumstances on a shipment by shipment basis while maintaining service standards, profitability and fairness to customers and vendors
Providing customers and vendors with actual pertinent shipment details, i.e. location of the drivers, expected ETAs, and relaying information in a clear, concise and accurate manner at all times
Maintaining a consistent sense of urgency to ensure freight is moved promptly and accurately
You will be expected to create a pleasant atmosphere for employees, customers, carriers and other vendors to ensure that Cardinal Logistics is an easy and pleasurable company to do business with
Other duties as assigned
Qualifications
- H.S. diploma/GED required
- Bachelor's degree preferred in Transportation Management, Logistics, Business Administration or related field
- Two (2) years or more direct Transportation or Logistics work experience required
Travel: None
DOT Regulated: No
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Job Category: Supply Chain
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. ()
Current Employees:
If you are a current employee at Ryder (not a Contractor or temporary employee through a staffing agency), please click here ($3.htmld) to log in to Workday to apply using the internal application process.
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