LEAD CLIENT ADVISOR

1 month ago

East Rutherford, United States GUCCI Full time

Summary
If you are a Dream-maker, this is the place for you. Together, we’ll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond.
Job Description
Role Mission
As a Gucci Lead Client Advisor, you will assist the Store Director and Team Manager in the driving of sales results, training and supervision of Client Advisors, merchandise management and daily store operations.
You will be a dynamic and inspiring leader who has a strong background in relationship building skills, with both external and internal clients. As a Lead Client Advisor, you will be a role model and represent the brand as a Gucci Ambassador by promoting the Gucci Values and Amplifiers within the marketplace.
Key Accountabilities
Team
Provide supervision and guidance to Client Advisors on the selling floor to deliver the highest performance through a customer centric attitude, driving sales as a client advisor leader;
Partner with the Team Manager to support real time coaching and feedback to achieve business and product category goals;
Assist in the development and growth within your team;
Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management, ensuring brand initiatives are clearly understood.
Client
Act as a role model by providing an exceptional client service experience by greeting, listening, and assisting clients to exceed their shopping needs;
Demonstrates an excellent knowledge of the products as well as Gucci history and heritage;
Attract new clients by being a Brand Ambassador through networking within the community;
Drive and exceed individual KPI goals, by ensuring the highest level of customer service and quality of sales.
Operations
Floor leadership duties; opening/closing the store, organizing coverage for the floor when associates are at lunch/taking a break;
Contribute to upholding the visual display of all products in accordance with Gucci visual standards;
Support the daily operations of the store when management is not present;
First point of contact should a difficult client issue arise.
Key Requirements
Sales management experience in retail, luxury retail, or service-related industry preferred;
Bachelor’s Degree in a related field is preferred;
Proven ability to drive positive customer experiences that build loyalty and deliver measurable results;
Ability to manage competing priorities in a fast-paced environment;
Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook;
Industry awareness and strong business acumen;
Strong verbal and written communication skills and excellent organizational skills;
Passion for the Fashion Industry;
Flexibility to work a retail schedule which will include evenings, weekends, and holidays.
Key Pillars for Ways of Working
Execute the mission of the role with a Radically Client-Centric mindset;
Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working;
Be Relentlessly Creative and approach challenges with an innovative mindset;
Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors.
Key Behaviors to Amplify What We Do
Explore
Considerate Thinker
Sees the big picture and understands how own actions and decisions impact others and the organization as a whole
Solutions Developer
Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions
Deliver
Accountable Achiever
Actively gets things done, raising the bar for performance, and taking accountability for own actions
Agile Advocate
Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals
Connect
Connection Builder
Builds trust-based relationships across boundaries and encourages collaboration
Adapts own style to communicate impactfully
People Enabler
Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniqueness
Build
Continuous Learner
Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort
Talent Builder
Provides constructive and on-going feedback, coaches and helps others to achieve their full potential
Work Authorization
Qualified candidates must have the proper work authorization to work in the United States
Accessibility
Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience.  If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at accessibility.americas@gucci.com.  
When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations.
 

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