![CRH](https://media.trabajo.org/img/noimg.jpg)
Customer Experience Specialist
4 weeks ago
Job ID: 493731
Non-Exempt
Oldcastle Infrastructure™, a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. We’re more than just a manufacturer of precast concrete, polymer concrete, or plastic products. We’re a trusted and strategic partner to engineers, contractors, distributors, specifiers, and more. With our network of more than 80 manufacturing facilities and more than 4,000 employees, we’re leading the industry with innovation and a safety-first mindset.
Job Description
This person will be responsible for promptly addressing customer inquiries: providing quotations, entering orders, and answering questions/concerns in a timely and professional manner. This is an entry level position (2 years’ minimum experience) that will be responsible for managing customer relationships in a specified market base as outlined in Oldcastle’s SOPs.
Position Functions and Tasks
The primary functions are to enter orders and estimates, and answer calls in a timely and respectful manner. Candidate must be solution-driven in any interactions with customers, both internal and external.
Duties
-
Process and support customers’ orders and inquiries related to their dedicated market
-
Answer calls and handle email inquiries; providing courteous, timely, and effective customer service
-
Inform customers of the status of their orders, advising them of any changes
-
Comply with company attendance standards
-
Coordinate effectively with transportation, planning, engineering and sales
-
Create cases in NetSuite for customer issue resolution and product design
-
Basic understanding of processing EDI orders
-
Working with customers to create return authorizations
Characteristics of the Successful Candidate
-
Strong relationship skills: fits well with all employee levels, is comfortable with rigorous give and take, communicative and collaborative style
-
Effective Team Player with the ability to work independently
-
Energetic, able to provide and receive feedback
-
A willingness to take instruction and be accountable for their duties
-
Skilled user in MS Office programs (NetSuite a plus)
-
Customer-focused: dedicated to meeting the expectations of internal and external customers
-
Able to organize and prioritize work in an effective manner
-
Able to deal with client escalations in a respectful and effective manner
-
Has a keen interest in personal development; i.e. learning the business, product application, intercommunication skills, etc.
Requirements
-
1+ years Customer Service in an office environment
-
Experience working in manufacturing or logistics is preferred
-
Excellent interpersonal and oral/written communication
-
Comfortable user of excel
-
Detail-oriented, with the ability to multi-task
-
Demonstrated ability to work calmly in a fast-paced team environment
-
Willing to be adaptable & flexible in our ever-changing work environment
What CRH Offers You
- Highly competitive base pay
- Comprehensive medical, dental and disability benefits programs
- Group retirement savings program
- Health and wellness programs
- A diverse and inclusive culture that values opportunity for growth, development, and internal promotion
About CRH
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.
If you’re up for a rewarding challenge, we invite you to take the first step and apply today Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest
Oldcastle Enclosure Solutions (OES), a CRH Company, is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability--If you want to know more, please click on this link.
-
Customer Experience Specialist
2 weeks ago
Atlanta, United States Serenity Healthcare, LLC Full timeCustomer Experience Specialist Onsite - Atlanta-Sandy Springs, GA Learn how healthcare should be delivered - help people - build a career - no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are seeking a Customer...
-
Customer Experience Specialist
4 weeks ago
Atlanta, United States Serenity Healthcare Full timeJob DescriptionJob DescriptionCustomer Experience Specialist Onsite – Atlanta-Sandy Springs, GA Learn how healthcare should be delivered – help people – build a career – no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access...
-
Customer Experience Specialist
1 week ago
Atlanta, United States Serenity Healthcare Full timeJob DescriptionJob DescriptionCustomer Experience Specialist Onsite – Atlanta-Sandy Springs, GA Learn how healthcare should be delivered – help people – build a career – no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access...
-
Customer Experience Specialist
4 days ago
Atlanta, United States Serenity Healthcare Full timeJob DescriptionJob DescriptionCustomer Experience Specialist Onsite – Atlanta-Sandy Springs, GA Learn how healthcare should be delivered – help people – build a career – no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access...
-
Customer Experience Specialist
2 weeks ago
Atlanta, United States Serenity Healthcare, LLC Full timeCustomer Experience SpecialistOnsite – Atlanta-Sandy Springs, GA Learn how healthcare should be delivered – help people – build a career – no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are seeking a...
-
Wireless Customer Experience
7 days ago
Atlanta, United States Jet Management Executives Full timeJob DescriptionJob DescriptionAre you someone who is looking for a new opportunity? Something with more of a challenge and growth opportunity?Jet Management is looking for an ambitious, driven individual to take on our Wireless Customer Experience & Sales Specialist Role. We will provide hands-on training for the right candidate as well as the opportunity to...
-
Customer Experience
1 month ago
Atlanta, United States Primecare Home Care Services Full timeJob DescriptionJob DescriptionABOUT PRIMECARE HOME CARE:At Primecare Home Care Services, we believe in delivering exceptional care with integrity, passion, and love. As a licensed Private Home Care provider, we offer a wide range of services, including Skilled Nursing, Personal Care Services, Companionship, and Structured Family Caregiving. Our commitment to...
-
Customer Experience
4 weeks ago
Atlanta, United States Primecare Home Care Services Full timeABOUT PRIMECARE HOME CARE: At Primecare Home Care Services, we believe in delivering exceptional care with integrity, passion, and love. As a licensed Private Home Care provider, we offer a wide range of services, including Skilled Nursing, Personal Care Services, Companionship, and Structured Family Caregiving. Our commitment to providing the highest...
-
Customer Experience and Billing Specialist
1 week ago
Atlanta, United States GlassesUSA Full timeJob DescriptionJob DescriptionSalary: GlassesUSA.com has been disrupting the traditional eyewear industry, becoming the fastest growing and leading online eyewear retailer in the world with millions of customers. Our cutting-edge in-house technologies and data-driven philosophy constantly keep us on the frontline of the global eCommerce B2C industry.We are...
-
Customer Experience and Billing Specialist
3 weeks ago
Atlanta, United States GlassesUSA Full timeJob DescriptionJob DescriptionSalary: GlassesUSA.com has been disrupting the traditional eyewear industry, becoming the fastest growing and leading online eyewear retailer in the world with millions of customers. Our cutting-edge in-house technologies and data-driven philosophy constantly keep us on the frontline of the global eCommerce B2C industry.We are...
-
Customer Experience
1 month ago
Atlanta, United States Primecare Home Care Services Full timeBenefits: 401(k) 401(k) matching Bonus based on performance Dental insurance Health insurance Paid time off ABOUT PRIMECARE HOME CARE: At Primecare Home Care Services, we believe in delivering exceptional care with integrity, passion, and love. As a licensed Private Home Care provider, we offer a wide range of services,...
-
Customer Experience Specialist
1 week ago
Atlanta, United States STORD Full timeStords mission is to make supply chains a competitive advantage with best-in-class port-to-porch logistics combined with the integrated technology that brands need to connect, orchestrate, and optimize their supply chains. Weve pioneered Cloud Supply Chain, which combines all of the digital and physical elements of logistics that leading businesses need in a...
-
Claims Customer Experience Specialist
3 weeks ago
Atlanta, United States Reserv Full timeJob DescriptionJob DescriptionDescriptionAbout ReservReserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022....
-
Claims Customer Experience Specialist
2 weeks ago
Atlanta, United States Reserv Full timeJob DescriptionJob DescriptionDescriptionAbout ReservReserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022....
-
Customer Experience Specialist
3 weeks ago
Atlanta, Georgia, United States CRH Full timeJob ID: #Non-ExemptOldcastle InfrastructureTM, a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're more than just a manufacturer of precast concrete, polymer concrete, or plastic products. We're a trusted and strategic partner to engineers, contractors,...
-
Customer Experience Specialist
2 weeks ago
Atlanta, Georgia, United States CRH Full timeJob ID: #Non-ExemptOldcastle InfrastructureTM, a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're more than just a manufacturer of precast concrete, polymer concrete, or plastic products. We're a trusted and strategic partner to engineers, contractors,...
-
Customer Experience Specialist
3 weeks ago
Atlanta, Georgia, United States CRH Full timeJob ID: 497630Non-Exempt Oldcastle InfrastructureTM, a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're more than just a manufacturer of precast concrete, polymer concrete, or plastic products. We're a trusted and strategic partner to engineers,...
-
Customer Experience Specialist
3 weeks ago
Atlanta, Georgia, United States CRH Full timeJob ID: 493731Non-Exempt Oldcastle InfrastructureTM, a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're more than just a manufacturer of precast concrete, polymer concrete, or plastic products. We're a trusted and strategic partner to engineers,...
-
Customer Experience Specialist
3 weeks ago
Atlanta, Georgia, United States CRH Full timeJob ID: 495954Non-Exempt Oldcastle InfrastructureTM, a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're more than just a manufacturer of precast concrete, polymer concrete, or plastic products. We're a trusted and strategic partner to engineers,...
-
Customer Experience Specialist
2 weeks ago
Atlanta, Georgia, United States CRH Americas Full timeJob ID: 497630Non-ExemptOldcastle InfrastructureTM, a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're more than just a manufacturer of precast concrete, polymer concrete, or plastic products. We're a trusted and strategic partner to engineers,...