Customer Experience Specialist

4 weeks ago


Atlanta, United States Serenity Healthcare, LLC Full time
Customer Experience Specialist
Onsite - Atlanta-Sandy Springs, GA

Learn how healthcare should be delivered - help people - build a career - no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are seeking a Customer Experience Specialist for our Sandy Springs, GA office. Your primary responsibility will be taking inbound calls and connecting our patients to life-saving treatments.
Trigger Warning:Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people.

Benefits
  • Accelerated healthcare career growth - rapid advancement opportunities
  • Insurance benefits (Medical, Dental, Vision) and 401K
  • 20 days off annually (10 PTO days and 10 Holidays)
  • Employee access to Serenity's treatment options
  • Access to corporate onsite gym, game room and other amenities
  • Open to full or part time
Responsibilities
  • Connecting with patients via phone
  • Help solve problems and educate patients about TMS and Ketamine
  • Coordinate with clinics for patient care
  • Other relevant duties as needed.
Qualifications
  • High School Diploma/ GED.
  • Strong customer service mindset.
  • Previous experience in customer service required
  • Excellent verbal and written communication, and basic math skills.
  • Well-versed in de-escalation skills and ability to connect with individuals.
About
Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare.

Learn More About Us
  • About Serenity Healthcare
  • Serenity's Provided Services
  • Meet our Patients

Ready to embark on this exciting journey? Apply now at Careers at Serenity Healthcare or send your resume to [email protected]

  • Atlanta, United States Phase 3 Marketing & Communications Full time

    **Customer Experience Specialist** Sales Support Atlanta, Georgia Minimum Experience **Mid-level** Job Description: Our Customer Experience Specialist position is responsible for account coordination and sales support to ensure the retention and growth of multiple customer accounts. Job Responsibilities: * Customer service, order entry, forecasting,...


  • Atlanta, United States Serenity Healthcare Full time

    Job DescriptionJob DescriptionCustomer Experience Specialist     Onsite – Atlanta-Sandy Springs, GA Learn how healthcare should be delivered – help people – build a career – no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access...


  • Atlanta, United States Serenity Healthcare Full time

    Job DescriptionJob DescriptionCustomer Experience Specialist     Onsite – Atlanta-Sandy Springs, GA Learn how healthcare should be delivered – help people – build a career – no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access...


  • Atlanta, United States Serenity Healthcare Full time

    Job DescriptionJob DescriptionCustomer Experience Specialist     Onsite – Atlanta-Sandy Springs, GA Learn how healthcare should be delivered – help people – build a career – no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access...


  • Atlanta, United States Best Buy Full time

    **Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Part Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...


  • Atlanta, United States Jet Management Executives Full time

    Job DescriptionJob DescriptionAre you someone who is looking for a new opportunity? Something with more of a challenge and growth opportunity?Jet Management is looking for an ambitious, driven individual to take on our Wireless Customer Experience & Sales Specialist Role. We will provide hands-on training for the right candidate as well as the opportunity to...


  • Atlanta, United States Flock Safety Full time

    Who is Flock? Flock Safety provides the first public safety operating system that empowers private communities and law enforcement to work together to eliminate crime. We are committed to protecting human privacy and mitigating bias in policing with the development of best-in-class technology rooted in ethical design, which unites civilians and public...

  • Customer Experience

    1 month ago


    Atlanta, United States Primecare Home Care Services Full time

    Job DescriptionJob DescriptionABOUT PRIMECARE HOME CARE:At Primecare Home Care Services, we believe in delivering exceptional care with integrity, passion, and love. As a licensed Private Home Care provider, we offer a wide range of services, including Skilled Nursing, Personal Care Services, Companionship, and Structured Family Caregiving. Our commitment to...

  • Customer Experience

    1 month ago


    Atlanta, United States Primecare Home Care Services Full time

    ABOUT PRIMECARE HOME CARE: At Primecare Home Care Services, we believe in delivering exceptional care with integrity, passion, and love. As a licensed Private Home Care provider, we offer a wide range of services, including Skilled Nursing, Personal Care Services, Companionship, and Structured Family Caregiving. Our commitment to providing the highest...


  • Atlanta, United States GlassesUSA Full time

    Job DescriptionJob DescriptionSalary: GlassesUSA.com has been disrupting the traditional eyewear industry, becoming the fastest growing and leading online eyewear retailer in the world with millions of customers. Our cutting-edge in-house technologies and data-driven philosophy constantly keep us on the frontline of the global eCommerce B2C industry.We are...


  • Atlanta, United States GlassesUSA Full time

    Job DescriptionJob DescriptionSalary: GlassesUSA.com has been disrupting the traditional eyewear industry, becoming the fastest growing and leading online eyewear retailer in the world with millions of customers. Our cutting-edge in-house technologies and data-driven philosophy constantly keep us on the frontline of the global eCommerce B2C industry.We are...


  • Atlanta, United States STORD Full time

    Stords mission is to make supply chains a competitive advantage with best-in-class port-to-porch logistics combined with the integrated technology that brands need to connect, orchestrate, and optimize their supply chains. Weve pioneered Cloud Supply Chain, which combines all of the digital and physical elements of logistics that leading businesses need in a...


  • Atlanta, United States Reserv Full time

    Job DescriptionJob DescriptionDescriptionAbout ReservReserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022....


  • Atlanta, United States Reserv Full time

    Job DescriptionJob DescriptionDescriptionAbout ReservReserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022....


  • Atlanta, Georgia, United States CRH Full time

    Job ID: #Non-ExemptOldcastle InfrastructureTM, a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're more than just a manufacturer of precast concrete, polymer concrete, or plastic products. We're a trusted and strategic partner to engineers, contractors,...


  • Atlanta, Georgia, United States CRH Full time

    Job ID: #Non-ExemptOldcastle InfrastructureTM, a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're more than just a manufacturer of precast concrete, polymer concrete, or plastic products. We're a trusted and strategic partner to engineers, contractors,...


  • Atlanta, Georgia, United States CRH Full time

    Job ID:Non-Exempt Oldcastle Infrastructure, a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're more than just a manufacturer of precast concrete, polymer concrete, or plastic products. We're a trusted and strategic partner to engineers, contractors,...


  • Atlanta, Georgia, United States CRH Full time

    Job ID: Non-Exempt Oldcastle InfrastructureTM, a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're more than just a manufacturer of precast concrete, polymer concrete, or plastic products. We're a trusted and strategic partner to engineers, contractors,...


  • Atlanta, Georgia, United States CRH Full time

    Job ID: 493731Non-Exempt Oldcastle InfrastructureTM, a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're more than just a manufacturer of precast concrete, polymer concrete, or plastic products. We're a trusted and strategic partner to engineers,...


  • Atlanta, Georgia, United States CRH Full time

    Job ID: 497630Non-Exempt Oldcastle InfrastructureTM, a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're more than just a manufacturer of precast concrete, polymer concrete, or plastic products. We're a trusted and strategic partner to engineers,...